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Reviews of Best Western Plus Lozenetz Hotel 4 stars

23, Sveti Naum Blvd, Lozenets, 1421 Sofia, Bulgaria

#10 of 189 hotels in Sofia

Guests' Choice

Review score

Based on 392 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.0

  • Facilities

    9.0

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 6 September 2025

    8.0
    Easy stayover if you need something fast.
    • Leisure trip
    • Group
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night

    Breakfast was good but nothing exceptional. My room was connected via the balcony with what appeared to be the cleaning room for the cleaning stuff and I had an ashtray full of cigarette butts there.

    Easy stayover if you need something fast. Friendly staff.

    Stayed in September 2025

  • Reviewed: 2 September 2025

    8.0
    Good choice for a stay in Sofia
    • Leisure trip
    • Couple
    • Comfort Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Maybe it’s a little bit overpriced. But still it’s ok

    The location and the personal were great.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Generally was good experience, definitely will go back
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking lot is limited and costs extra

    Nice place to stay and relax

    Stayed in September 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Family with young children
    • Comfort Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    You need to book a parking space in advance, as it is very small. We didn't do this on the first day and had to spend a long time looking for a place to park the car.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Extra charge for the parking

    Stayed in August 2025

  • Reviewed: 30 August 2025

    10
    Exceptional
    • Family with young children
    • Superior Twin Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The refrigerator had something wrong with it and it smelled.

    Everything was very good, the only negative I mention below

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Great Hotel services in Sofia
    • Leisure trip
    • Family with young children
    • Junior Suite with One Double Bed and One Single Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The only thing we did not like was the parking of our car. When we booked the room, one of the key criteria was the private parking under 24/7 surveillance. But when we arrived, we were informed that we should have requested in advance a parking lot. A message containing such information was sent by the hotel, but it appeared only in the booking messenger, not in my email inbox, like confirmation of my reservation, thus I did not see the warning. Finally, the personnel found a solution for on this regard, but before that we had to look ourselves for a private parking lot. Visitors should verify all messaging channels for eventual information notes to be duly informed and avoid surprises. Other than that - I highly recommend the hotel!

    The room was clean and roomy. Personnel very polite and ready to solve any issue or situation. The food served for breakfast was delicious and diverse.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    It was nice and comfortable, i really recommend.
    • Leisure trip
    • Group
    • Junior Suite with One Double Bed and One Single Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    I like the room very much, we was 4 and it was comfortable but there was 2 single beds and one big bed, i prefer 2 big beds.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    A great place to stay
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing to mention

    Well positioned for our needs. Close to the Metro Line, 20-30 min walk to the city Center. Big and spacious room, modern design, cosy, comfortable and very clean. The staff - amazing - helpful and nice. Good breakfast and easy communication.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Peaceful 1-night stop.
    • Leisure trip
    • Couple
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night

    There were some flies in the restaurant during breakfast and unfortunately some clients kept leaving the trays opened. Maybe some self-closing food trays would help with this.

    Very helpful staff, clean room, the parking lot is underground and it was very easy to reserve. The bathroom was also very nice and big. We've stayed for only 1 night, but it was a nice stop.

    Stayed in July 2025

  • Reviewed: 16 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in August 2025

  • Reviewed: 14 August 2025

    10
    nice stay in Sofia
    • Leisure trip
    • Family with young children
    • Junior Suite with One Double Bed and One Single Bed - Non-Smoking
    • Stayed 1 night

    Breakfast could be improved

    Comfortable room, underground parking (€10/night with prior reservation), good location, close to the subway

    Stayed in July 2025

  • Reviewed: 8 August 2025

    9.0
    Superb
    • Family with young children
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location of Air conditioner. Unusefull

    Breakfast and comfartable bad

    Stayed in August 2025

  • Reviewed: 6 August 2025

    9.0
    Superb
    • Business trip
    • Group
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed is not so comfortable

    Clean rooms, very polite and proffesional staff

    Stayed in August 2025

  • Reviewed: 5 August 2025

    10
    Nice accomodation
    • Leisure trip
    • Family with young children
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nice and cosy place. You can walk to the city center. Excellent breakfast.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    8.0
    Great hotel with room for improvement though!
    • Leisure trip
    • Family with young children
    • Junior Suite with One Double Bed and One Single Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The main issue as mentioned by others as well, was the air-conditioning. The rooms' air-conditioning is extremely weak and if you, like us, visit during a hot time, you'll have the same problem. Contacted the reception but nothing could be done, it wasn't a matter of fixing. The unit is actually behind 2 curtains, so it is actually covered by them and thus, not working properly. Lastly, the one and only elevator was very slow and due to high demand in rooms, cleanliness was rather average.

    Overall, we had a pleasant stay, the staff were very helpful and accommodating especially the young men at the reception. Rooms feel new, nicely decorated, beds are comfortable. Breakfast was alright in taste and variety but more on the basic side I would say. Location was good, 5 mins walk to the metro and nearby mall with great stores.

    Stayed in August 2025

  • Reviewed: 21 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite with One Double Bed and One Single Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was excellent. Tony at the reception was very helpful. I recommend it!

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Twin Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The toilet wasn’t cleaned when we arrived. I got bitten by a spider at night

    The front desk staff were great! Especially a younger guy who was there at night

    Stayed in May 2025

  • Reviewed: 19 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff

    It was comfortable. The staff were excellent

    Stayed in July 2025

  • Reviewed: 18 July 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Comfort Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It’s a good central location with good standards

    Stayed in July 2025

  • Reviewed: 18 July 2025

    10
    We will definitely return to this excellent hotel when we are in Sofia.
    • Leisure trip
    • Group
    • Junior Suite with One Double Bed and One Single Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect, no exceptions

    The hotel is perfect in every sense. Modern, clean and organized very nicely. The room is very large, spacious, with nice furniture and very comfortable beds and pillows. The breakfast area and the breakfast itself are also very nice. The location of the hotel is also excellent, 3 minutes' walk from the metro station, one stop to reach the city center.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Suite with One Double Bed and One Single Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    - AC not strong - they sent by missed to reserve parking, please mention same in booking

    Clean place , cosy , good breakfast

    Stayed in July 2025

  • Reviewed: 17 July 2025

    10
    Perfect location to visit Sofia and to keep travel to Greece
    • Leisure trip
    • Family with young children
    • Comfort Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast, with private parking secured and very clean rooms, a very good place when you are planning to travel to Greece.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    One of the reasons why we took this hotel is that they advertised free parking but it wasn’t. You have to pay approximately 10€ for parking and parking space is a bit tight. The receptionist was a bit angry because we came with “long” car and we didn’t booked parking space in advance.

    The hotel was good and room was very comfortable. The breakfast was okay,not too much choice but fine. Location of hotel is a bit far if you walk to some famous places in Sofia. We took the taxi and that was very cheap.

    Stayed in July 2025

Showing 1 – 25

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