The room was in the attic, and it didn't have a real window, but only a small triangular opening. The hotel doesn't have an elevator, and the top floor is 3rd, so with more bagage it can be difficult.

The place is small and nicely positioned. It was clean. There is a parking available but you need to book in advance. We were lucky to have a spot in the street right in front of the hotel. We didn't have the chance to visit the spa, but it did look nice in the photos.

Stayed in August 2025

The bed wasn't very comfortable as it was feeling like you lie in a hole. The pool and the jacuzzi are needs some reinnovation

The staff was extremely helpful and nice. The breakfast was good quality as well.

Stayed in August 2025

Staff Location

Stayed in March 2025

Breakfast, location, staff

Stayed in March 2025

Been here a few times. It's perfectly serviceable and does what it's supposed to.

Stayed in March 2025

n/a

Loved visiting the local thermal baths and the massages.

Stayed in March 2025

The could have had honey to the yoghurt.

Smal breakfast, but tasty. The juice was not the best. They changed some of the buffé items every day which was good.

Stayed in March 2025

Super impressed with the breakfast, great value for money. The beds were also surprisingly so comfy! We expected a rock hard bed. Honestly especially for the price this place really exceeded our expectations. We got massages every night and the sauna and hot tub were both empty every night, so we had them to ourselves. Perfect location between the gondola, ski rental shops, and lots of good places to eat within walking distance.

Stayed in March 2025

The staff were incredible! Eva is a very welcoming host and helped me with any queries. I ate in the Hotel's restaurant (Veranda, they give discount to hotel guests) almost every evening and the staff there were as great as the food. Very friendly people and really added to the overall pleasantness of my stay, especially Jorge who stands outside the door greeting people and giving vital updates on ski conditions for the mountain! Flora the cat is also great! The swimming pool is very warm and the sauna/jacuzzi facilities were excellent and very clean, much better than a certain nearby "4 star" hotel that I also stayed at. If I return to Bansko I would stay here again for sure.

Stayed in March 2025

The only thing that bothered me was a bit weaker wifi signal in the room but its a very very minor inconvenience.

The staff is extremely friendly, helpful and nice. The place is very clean. Spa is great, pool water is warm. Location is perfect. Value for money is off the charts. For just 5e you can pay additionally for breakfast which is a well-supplied buffet. We will come back for sure! Side note: Eva is a wonderful host, so pleasant and kind 💙

Stayed in March 2025

Amazing staff. Very helpful. Room was clean and comfy. Food was increadable. Spa and massage was very relaxing, and for the price you can't find better.

Stayed in February 2025

All good

Great Spa

Stayed in February 2025

Nothing!

Everything !!!

Stayed in February 2025

Toilet is really close to the shower cabin so it is uncomfortable to sit :(

Great location, close to the Gondola by foot. Comfortable bed

Stayed in February 2025

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Stayed in January 2025

The room was basically a few steps away from the street on the first floor, which made sleeping difficult because it was veeery noisy especially before 12pm, which is not very nice if you want to wake up early to get to the gondola queue. The breakfast was only at 07:30am, which means that during peak season, if you want to get to the queue early, you don't have time to eat. The beds were very soft, almost too soft for them to be comfortable. But it depends a lot on the motive of your stay and what you want to do in Bansko. If we hadn't gone skiing so early, it would have been perfect.

The cat!!! Friendly fluffly cat always welcome for petting. Other than that: Very close to the beginning of the ski slopes and gondola (6-7 minutes of walking) and also close to the center and restaurants. Had a reduction of 10% for ski rental which was pleasant, and also had a special room for you to leave your skis and equipment. Staff (other than the cat) was very friendly and helpful. Breakfast was pretty nice most days. Rooms and facilities were very clean and comfy. Would definitely come again!

Stayed in February 2025

There is nothing to say!

The location was excellent, near everything we needed, the staff was ready to help with everything, the spa was nice, the rooms where clean, the mattress was comfortable and the restaurant , the food was excellent! Congratulations to the owners and the staff👏👏👏

Stayed in February 2025

You could hear the neighbors through the walls. However, were so tired that we slept well.

The location is great. Good value for money. I enjoyed the jacuzzi and the ski equipment room.

Stayed in January 2025

Nothing, all was good.

Had a great time at Kap House - the room was cosy and nicely furnished, the sauna and jacuzzi were great and the staff were all kind and attentive. I booked a room there mostly for the location - as it was close to the ski lift, but I was pleasantly surprised by how nice this hotel was!

Stayed in January 2025

Had a great stay at this accommodation! Everything was wonderful—the staff was extremely helpful and friendly, always ready to assist. The room was clean and very warm, making it a comfortable place to relax. Breakfast was just what you need to start the day right. A nice bonus was the 10% discount at the restaurant. The location is perfect, very close to the gondola and within walking distance of everything. There were just a couple of minor issues—the bathroom was a bit small and had a slight leak, but nothing major. Also, since it’s on the main street, it can get a bit noisy at times. Overall, though, a great place to stay, and I’d definitely recommend it!

Stayed in January 2025

the spa at the Kap house is nice, but most of the guests don't use it. the restaurant Veranda is adjacent to the hotel and can be accessed directly from the property. it is a very good local restaurant. the food is excellent and the staff very friendly. made me feel at home.

Stayed in January 2025

Nothing we didnt like.

Lovely spa, pool and sauna in Kap House. The breakfast was delicious with plenty of choice. The location is perfect and surrounded by outstanding restaurants and bars. The restaurant downstairs from the hotel was amazing with a great atmosphere.

Stayed in January 2025

Nothing to add here, very happy with our stay

Another Fantastic Stay at the little gem of a hotel, very well placed, close to the resort centre and ski area. The room was clean, the spa area was an added bonus and a nice way to relax after a ski

Stayed in January 2025

Cat, because allergy

very kind and helpful hosts

Stayed in January 2025