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Reviews of Hello Sofia Guesthouse 1 stars

bul. Stefan Stambolov 12, 1000 Sofia, Bulgaria

#29 of 41 B&Bs and Inns in Sofia

Guests' Choice

Review score

Based on 138 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.3

  • Location

    8.0

  • Facilities

    6.0

  • Staff

    7.4

  • Value for money

    6.7

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 16 June 2025

    5.0
    Passage.
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Smelly ansashex curtains, dirty floors, bathroom without hookers pr shelves to leave stuff on. Very noisy at times 'can hear people on the corridors.

    Location and registration team

    Stayed in June 2025

  • Reviewed: 11 May 2025

    6.0
    The worst experience of the day was having to go back to the room
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    - Someone smoked cigarettes at the room and it has not been cleaned properly so you can always smell the residue - No blow-dryer in the room - Had to ask for toilet paper - You always have to contact someone and ask them to turn on the air-con - Generally not clean enough

    Good location

    Stayed in May 2025

  • Reviewed: 25 April 2025

    5.0
    The location is great, but we need to tell the guy to open heater everytime.
    • Leisure trip
    • Couple
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The facility

    The location

    Stayed in April 2025

  • Reviewed: 31 August 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Old building from the outside to the inside. Imagine I paid 32 euros and asked for a shabu that was not available and the hand wash was out of order.

    Crew and location

    Stayed in August 2024

  • Reviewed: 21 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Budget Quadruple Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Inflexible check-in. You must pay a fee, if you want to check-in after 7pm. There was AC but the staff turned it on just for few hours during the day (1pm-4pm), then came to the room and turned it off. And we do not have working AC during the evening and night. That was uncomfortable. We booked 4 bed room, but there was only 3 regulat beds and one arm chair, which is able to turn in a bed. But the armchair bed was really uncomfy. The cleanlines of bathroom was not in top. There was a smell of pee. The shower has no showerhead. The water comes only from the top.

    Perfect location, interesting old building with high ceilings. Clean sheets and towels. Good check-out time (11am). Regular beds are comfortable.

    Stayed in August 2024

  • Reviewed: 24 July 2024

    5.0
    Acceptable
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night

    Parking for money

    Quite area

    Stayed in July 2024

  • Reviewed: 29 May 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Double or Twin Room with Shower
    • Stayed 4 nights
    • Submitted via mobile

    Old dilapidated building. Strange unregulated air conditioner. The room is dark and there are problems with ventilation - a strange smell from the air conditioner and a constant smell of smoke if you open the windows. No controls for tv, air conditioner. Shared freedge

    Nice place, normal price, the room has a bathroom.

    Stayed in April 2024

  • Reviewed: 17 May 2024

    6.0
    Weekend trip
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pictures are not the same like room. The things in the room are very old. The kitchen and bathroom are common. There is TV but it doesn't work.

    The location is great, centar of the city. Staff is very good. The owner is very kind. We made a deal to pay addional for checking in after 21h.

    Stayed in May 2024

  • Reviewed: 24 December 2023

    6.0
    Budget accommodation and get what you paid for.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The initial response regarding a late check in , which may have come from the owner or the agent was unsatisfactory. I called and spoke to the owner who was more obliging. Expect to pay for arriving after 6pm. Annoying policy because transport is not always reliable and delays happen. We arrived at night and if it was not for an experience taxi driver we would have not found it ourselves. A small in distinct plaque well above eye level on the outside is not sufficient day or night.

    The location

    Stayed in December 2023

  • Reviewed: 27 November 2023

    6.0
    It should be better.
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The drainage smell makes it hard to use the bathroom. The shower has little water coming out. TV is not working.

    The location is not far from central area. The staff is friendly although has limited English.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Single Room with Shower
    • Stayed 1 night

    The TV does not work, and there is no controller to open and close the air conditioning. I contacted the manager of this room, but there was no quick reply. After several days, there is a reply, saying that the TV does not work, and the air conditioning cannot be controlled by the guests.

    The location is good, and it is possible to check in early.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    7.0
    Comfortable and suitable for a few nights in Sofia.
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    The shower/toilet/sink are all in the same space (which is typical for Bulgaria) but this was a problem cos the water didn't drain easily, meaning you are standing in a puddle using the sink after showering. Also there was no hook to hang my towel on, so I had to lie my towel on the floor outside the bathroom. Some more hooks and counter tops in the main room would also have been nice. Hopefully these things can easily be fixed.

    Location was great, opposite an awesome cafe and not too far from the tram or metro. The bed was comfortable, nice old floorboards and secure door lock. Aircon used as heater made room comfortable.

    Stayed in October 2023

  • Reviewed: 16 August 2023

    7.0
    the property is beat for people who want to stay close to old city and spend a lot of time out of the accommodation
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    the building is very old. the rooms in reality vary in-terms of ambience when compared to the pics posted online. The bathrooms are very small

    the location is perfect to the old town, and access to public transportation. The property is also very close to the major tourist attractions

    Stayed in August 2023

  • Reviewed: 27 June 2023

    7.0
    Nice
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    Outside building

    Location and comfortable bed

    Stayed in June 2023

  • Reviewed: 23 June 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Economy Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was on the opposite side and it looked older than the rooms showed on pictures. It was hard to find the entrance

    We had a big room, with many sofas and chairs, we felt comfortable there, the kitchen was on the opposite side. There were 3 bathrooms available. Good localization, close to center

    Stayed in May 2023

  • Reviewed: 3 May 2023

    7.0
    A place with a spirit
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The lady was extremely sweet and helpful. I loved the architecture of the building (I think it was built in 1914), but it needs considerable renovation. The rooms are clean and comfortable, however, I'd prefer them a little warmer. In my opinion the price is a bit too high for what they have to offer. Overall, I'm pleased with my stay, this place has a certain magic to it.

    Stayed in April 2023

  • Reviewed: 3 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The shower had either really hot or cold water. Couldn't get a medium warm shower. Also the WiFi was slow and I missed a rubbish in my room.

    The amazing friendly host welcomed me for the check in and explained shortly what I can find where. The bed was very comfortable and the whole room clean.

    Stayed in May 2023

  • Reviewed: 21 April 2023

    7.0
    all good
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 2 nights

    my bed was not great , no fridge , no tv

    location can not be any better room was ok , not as i had in my last visit , this time it was small and the bed was like prison bed , but its ok for one night sleep . room and bed was clean no bad smell place was quiet at night

    Stayed in April 2023

  • Reviewed: 30 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Economy Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No heating in the room, no hot shower. The building with the kitchen was much warmer but you have to go out from street no. 16 to street no. 12. That night was really cold

    Big room

    Stayed in March 2023

  • Reviewed: 31 January 2023

    5.0
    Exactly what you pay for, exactly as promised
    • Leisure trip
    • People with friends
    • Budget Quadruple Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The toilets didn't flush properly, no free parking and our car got clamped in literally less than 10 minutes (to be fair, I misread the advertised parking as free parking, it isn't, get blue zone parking permits), hallways were ice cold, kitchen literally on other side of building (have to walk outside and around), quiet hours were definitely not respected by 2 very horny upstairs neighbours, constant pushed adverts about buying a shuttle bus to Sofia in every automated message about anything despite opting out

    The price (40 euros for a private sleeping room for 4 people in the centre of Sofia), the room had good heating thanks to the AC unit, WiFi was pretty good for a hostel

    Stayed in January 2023

  • Reviewed: 27 November 2022

    6.0
    Sufficient for a few days stay.
    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 7 nights

    The heating in the room didn't work and the bathrooms were very basic and cold.

    Interesting old building with friendly staff and a nice central location.

    Stayed in October 2022

  • Reviewed: 24 November 2022

    6.0
    not good for winter
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    no heating, the night was very cold and the room temperature too

    great location, pleasant staff

    Stayed in November 2022

  • Reviewed: 15 November 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double or Twin Room with Shower
    • Stayed 4 nights
    • Submitted via mobile

    - it was very cold in the room, the heater didn’t work, I had to sleep in warm clothes - the bathroom isn’t very comfortable, because you splash water everywhere when taking a shower - pretty old furniture - no table in the room, I would rather have a table instead of a huge couch

    - location - wi-fi (awesome connection!) - a big room - a kitchen, free coffee and wi-fi, very clean

    Stayed in November 2022

  • Reviewed: 7 November 2022

    5.0
    Read carefully the comments from other visitors and make up your mind
    • Leisure trip
    • Solo traveller
    • Single Room with Shower
    • Stayed 4 nights

    Unfortunately, the property leaves a lot to desire despite the low price. The rooms in the back of the house are very dark and humid. There is an unpleasant odor from the bathroom. Due to the lack of a designated shower area, when you shower in the bathroom, everything becomes wet including the toilet. The air conditioner is controlled centrally by the manager which is not very convenient. I have also noticed a lot of the other visitors have complained about the rules around check-in and I also do not find the system very efficient. Basically, check-in between 18:00-21:00 is only possible after contacting the property to agree on the time and for an extra fee.

    The price per night is very competitive and the location is good (the as the property is conveniently located close to a metro station and within walking distance of the very city center. Please note that the neighborhood is not the best but also doesn't feel too unsafe either. The communal kitchen has all the needed items. The staff was easy to reach and very polite.

    Stayed in November 2022

Showing 1 – 25

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