The following negative moments: 1) No hot water during some evenings (not sure why that happended. Probably because of old engineering system in the hotel and using SPA facility in parallel) 2) No shower curtain, so when you take a shower all bathroom floor is moist (in the water) and it is difficult to use (danger to slip and fall down)

The following advantages: 1) Tasty food 2) Location is superb. Close to gondola station. 3) Staff is really friendly and always ready to help 4) Mountains view from the room

Stayed in September 2025

Everything was perfect, the staff were exceptionally kind and helpful. We had all of our needs accommodated - travelling with small children and pets. The facilities were clean and the food was better than some of the expensive restaurants we visited in the area. There were really nice spaces for gathering with friends - the garden and the balconies, and overall we really enjoyed our stay. I would definitely come back!

Stayed in August 2025

The room itself, although big enough for 2 adults and a child, seems to have old furniture, especially the beds seem old and the matresses were a bit worn out. There is no real view because there are a lot of buildings around the property. Also the "pool", both of them... are realy realy small, more like a bath tub than a pool, we couldn't use them.

We loved the location, the surrounding mountains, the food at the restaurant was awesome, the dinner 🥰

Stayed in August 2025

We stayed at Hotel Grami for five days with my wife and granddaughter, and everything was absolutely exceptional. A heartfelt thank you to the owners for their warm hospitality and care – you can truly feel that this hotel is run with love. We booked the all-inclusive package and were very satisfied – the food was varied, delicious, and fresh, and the restaurant staff was always kind and attentive. We especially enjoyed the outdoor pool, which was perfect for cooling off and relaxing on warm days. The rooms were clean, comfortable, and quiet, and the entire hotel was very well maintained. The location is excellent – peaceful, yet close to the center of Bansko. Free parking is available, which was a great convenience. We highly recommend Hotel Grami to anyone looking for quality accommodation, a pleasant atmosphere, and outstanding service. We would gladly return!

Stayed in July 2025

Small swimming pool

All😍

Stayed in July 2025

We had a wonderful stay at this charming hotel with exceptionally friendly staff. Opting for a half-board plan gave us flexibility during the day, and the food at both breakfast and dinner was excellent. Though the outdoor spa and pool area was compact, it was beautifully maintained, with perfectly warm water—ideal for unwinding after mountain hikes. The wellness facilities included a sauna, salt and infrared rooms, and various massage options, which we made great use of during our stay. Our room was comfortable and met all our needs, and we especially appreciated the communal lounge on each floor, offering views of the surrounding mountains. Evenings were spent watching movies on our laptop, winding down with a bit of family time. Having on-site and nearby street parking was a definite bonus for travelers arriving by car. The hotel is about a 15-minute walk from the town center, a pleasant stroll, and we found a few local shops and restaurants nearby. A bakery next door was unfortunately closed for the holidays—we would’ve loved to sample the local breads and sweets! One small thing to note: like many accommodations in Bulgaria, the hotel doesn’t have a lift. We had to carry our luggage up to the room—no big deal, though we were a bit loaded after two weeks of travel! Still, this was minor compared to all the positives. We thoroughly enjoyed the peace and quiet of both the hotel and the Bansko area. It may have been the off-season, but for us, it was perfect. We explored nearby trails, including the Banderishki Lakes—an easy 3–4 hour hike with about 300m elevation gain—and also hiked to Pocovo Lake, which began with a scenic 30-minute chairlift ride. Both routes offered stunning views and are highly recommended. For the remaining days, we relaxed in a nearby mineral water bath and explored Bansko at a leisurely pace, ending our days with tranquil evenings by the pool. We truly had a superb experience and cherished every moment of our stay.

Stayed in June 2025

The included dinner was delicious and had great variety over the course of a 3 night stay. The included facilities are a bit small but nice to have.

Stayed in March 2025

I stayed at this hotel for 3 days and was absolutely delighted! The room was spacious, clean, and incredibly comfortable — it had everything needed for a pleasant stay. I was especially impressed by the amazing view from the window, which I couldn’t get enough of. The food was excellent — everything was delicious and made with care, you could really tell that quality ingredients were used. The staff were exceptional: friendly, attentive, and always ready to help. And the owner of the hotel deserves special praise — such a kind and responsive person who truly cares about every guest, creating a warm and welcoming atmosphere. I wholeheartedly recommend this hotel and will definitely come back again!

Stayed in May 2025

A lot of stairs, bathroom drain was clogged

Friendly staff, nice warm outdoor pool with nice area around,variety of food

Stayed in April 2025

We would prefer slightly bigger pillows, but that's a minor thing.

This is our second visit, location is perfect with a panorama view of the magnificent Vihren peak and Todorka ski slopes! Sadly it was a rainy week. Breakfast and dinner are delicious and varied. The spa area is small but comfortable and warm. Very convenient location next to the starting ski station.

Stayed in April 2025

Nothing

Very good buffet breakfast

Stayed in March 2025

Nothing.

The hotel was perfect. Quality of the food was fantastic and the staff were very friendly. The swimming pool is lovely after a day on the slopes.

Stayed in March 2025

hospitality, stuff

Stayed in March 2025

Very good location, 5 minutes walk to gondola. The food was amazing, very good breakfast and dinner. Worth it. There is also a room to put your skis. The faculties were very good, the sauna was working perfectly. The only downside is the beds. You are tired from skiing, bed doesn't help. Not comfortable at all. Company of 7 people.

Stayed in March 2025

Nothing to add here

Very close to the gondola, clean, nice hosts, tasty and diverse options for breakfast and dinner (we booked half board)

Stayed in February 2025

Good location in central Bansko. Owners Desislava and Peter greet very warm and look after during stay. Breakfast and dinner was delicious. Thank You for yours hosting and hope see You again in near future!!!

Stayed in February 2025

The beds were not very comfortable due to the thickness of the mattress and there was a sewer smell from the bathroom. Also, the steam room didn’t seem to work in the relax centre and a bit too much chlorine in the pool.

Cosy family property with lovely staff and excellent food and drinks. A 5 minute walk to lots of bars and restaurants and the gondola.

Stayed in February 2025

The food wasn’t even warm at breakfast and dinner. We arrived as it opened for dinner and it wasn’t even warm then. They just need to invest in proper heated storage for the food and it would’ve been fine. Lunch was cooked to order and hot.

Its location was great, it was small, quiet and suitable for family. The interior pool was nice, shame we couldn’t use the outside one.

Stayed in February 2025

Very good location, close to the Gondola lift and not far from the old town, many restaurants and shops around, the owners are very nice and responsive, the food was excellent - varied and fresh, the spa area was a real bonus after a busy ski day

Stayed in February 2025

It needs more attention to cleaning. The pool walls above the water were covered in dirt. The room was quite dusty. Also a very bad smell in the bathroom.

The location is convenient, the personnel (esp the owner lady and Nastya) was welcoming and pleasant, and the food was very delicious and variable. Thank you!

Stayed in February 2025

Room cleanlines & comfort Rooms were very small but clean. Cleaning and change towels after three days. The pillows not comfortable. Bed linens were washed but was stained. One of our friends’ bathrooms had no threshold for the shower. They had to use towels to prevent water from reaching the rest of the hotel room. Food & dining experience Overall the food was modest and tasty. but the family whose we were forced to order full board did not have a good experience since they received soup for lunch and main dishes that were for dinner the previous day. The selection of alcoholic beverages included in the fuul board package was minimal. Staff&Payments The staff tried to be friendly but there were some unpleasant things: On last day for family with full board, although they had paid for full board, the restaurant staff insisted that they were no longer entitled to lunch. After calling the owner, personal confirmed that they were still eligible for lunch without apologies. For the last night, the family paid the owner directly (not by booking) but never received a receipt. At checkout, the receptionist claimed they had not paid for the one night. After arguing and waiting for 10 minutes, she returned without an apology and simply said, "Yes, you paid. Have a nice trip."

We are three family and we booked half board for two families, and for the third family there was only a room with full board by booking and we booked it because there was no other option. Pool & sauna Sauna and two pools are small, good and clean.

Stayed in February 2025

No boot heaters in the ski room.

Excellent value for money, the choice for breakfast and dinner was really good. Very friendly staff, and the spa was great for the end of a day on the slopes.

Stayed in February 2025

The pool area was a little bit cold. The beds could use an update.

The food was great, the staff so friendly, the cleaning very efficient. They were so flexible and happy to help. The partnership with 360 Ski was very positive for us.

Stayed in January 2025

The internet has problem sometimes but most of the time works well.

Very good location. Breakfast and dinner was great. Good food. Very nice team. Good free parking

Stayed in January 2025