The check-in took almost half an hour. The internet wasn't working to validate all the needed forms or whatever. The restaurant closed until we got the room key.

The room was excellent, very clean and comfortable

Stayed in August 2025

I wanted to get a beer at the bar in the casino, but no staff were around, so I went without. Dinner and breakfast in the buffet were adequate, but nothing to write home about. There was no coffee available for breakfast, I had to go to reception and ask, and finally a grumpy girl arrived and made me a coffee. I did not bother trying to get another one.

Very pleasant staff at reception, big room, comfortable bed, nice bathroom. All in all I was very happy with my stay, and would use this hotel again.

Stayed in July 2025

Breakfast was poor, needs updating

Very clean, excellent facility

Stayed in July 2025

Overall, my stay at Golden Eye Hotel and Casino was great — the hotel itself is beautiful, the rooms are spacious and clean, and the location is excellent. However, I was really disappointed with the breakfast, especially for a 5-star hotel — the quality and variety were far below expectations. Also, the communication with the staff was quite frustrating: I tried contacting the hotel via Booking.com, by phone, and WhatsApp, but no one responded. This level of service should definitely be improved. Everything else was great, but unfortunately, the poor breakfast and lack of communication left a negative impression.

Stayed in July 2025

Breakfast was not quite good; not too many variations…needs real improvement!!!

Convenietly located right after the border, free parking, excellent internet, spa, large luxury rooms, dinners are good.

Stayed in June 2025

Lots of mirrors inside the room

Clean and new hotel

Stayed in June 2025

Restaurant…Breakfast and meals were just poor!

Casino was good!

Stayed in March 2025

Clean comfy place just next to the boarder. Good place for rest in long trips.

Stayed in February 2025

When I open the window, the noise from the air conditioning units are a bit disturbing. It would be better if they were placed in a soundproofing cabin. Addltionally, both the breakfast and dinner options are limited and quite mediocre in terms of taste. I observed that the number of staff serving on the casino side in the evenings is not enough and is often disrupted.

The property is quite new and impressive. Live music was nice.

Stayed in February 2025

no issue

good service and plenty of choice

Stayed in October 2024

The restaurant. The food was not great and the options were not many.

It is very comfortable, clean and new. The staff was very helpful.

Stayed in September 2024

The ventilation in the bathroom is not working

I feel like I am in Las Vegas:) Very big casino with a hotel part Very new, luxury and clean, right before the border with Turkey.

Stayed in September 2024

Alles was goed

Heel groot perfect

Stayed in September 2024

I had a great stay overall and would rate everything a 10, but I'm giving the staff a 9 due to some communication challenges. No one spoke English or Bulgaria (hotel is in Bulgaria at the border), which made it difficult to get essential information like restaurant timings, directions, and casino access. Additionally, there was no sign for the hotel itself, only for the casino, which made it hard to find and resulted in me carrying my luggage across the property.

I had a wonderful stay at the hotel and would rate most aspects a perfect 10. The facilities were top-notch, and the overall ambiance was exactly what I was looking for in a 5-star experience. The room was clean and comfortable, the amenities were excellent, and the location was ideal. Despite some minor communication challenges, I thoroughly enjoyed my time here and would consider returning.

Stayed in August 2024

However, it’s important to note that this is still a casino hotel. Unfortunately, there’s a strong smell of cigarettes throughout the reception area and, to some extent, in the restaurant as well.

The hotel left a great impression. Spacious rooms with huge beds and exceptionally comfortable pillows. Excellent soundproofing ensures a restful stay. There’s everything for entertainment: a gym, a playroom for kids, and a PlayStation for teens. The restaurant offers a delicious and varied buffet.

Stayed in August 2024

breakfast not as great as expected, coffee unavailable; rather small room with no balcony;

Luxury hotel & casino; great price (July 2024); clean and modern rooms; free Wi-Fi and private parking;

Stayed in July 2024

it was in the middle of nowhere

All good

Stayed in August 2024

it was in the middle of nowhere

everything was good, if you like gambling it's almost perfect

Stayed in August 2024

Breakfast was excellent. Rooms were clean and comfortable. Location is very close to the border

Stayed in August 2024

personnel does not speak english. This hotel aims to turkish guests only. not only hard to communicate but also nobody could explain how the casino card works or the difference between points and balance. Was very difficult to understand how to play, wasted a lot of time and became confused. Theres nothing near the hotel and the landscape is a bit depressing.

the price was low in August. breakfast was very good. The dinner was free for first time visitors with the casino card. Very spacious room, really elegant, big tv. The casino is nice but lot of smoke in there, could not stay for long time. Free drinks was nice.

Stayed in August 2024

The hotel reception is within the Casino where the Casino reception is outside the Casino, it's a bit silly as my kids had to stay out while checking in for the hotel. Everything is designed according to the Casino, so if you have children be aware that you will have to wander around the hotel to go to your room. If you are adults, it's not a problem but with kids, then it's a problem. If you don't play at the casino, no place to have food or dinner. We had to play at the Casino for my kids to have dinner.

It's being close to the Turkish border, the room was spacious and clean. However there was a coffee machine in the room but no coffee, and there was tea in the room but no kettle :-) Anyway, the food was the best part of the hotel. Thanks to Bülent Chef for the nice chat about food.

Stayed in July 2024

The property refused to issue invoice.

Stayed in June 2024

There was no green space outside the hotel. There was a lot of rumour coming from the airconditioning implants near our room.

Large and elegant rooms, clean and comfortable bed and bathroom. Really good price in which we also had 3 meals.

Stayed in June 2024

Casino and room Cheap

İf you will spend time & play in Casino gp. Otherwise There is no facilty around

Stayed in June 2024