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Reviews of Gloria Hotel - All Inclusive 3 stars

St. St. Konstantin and Helena, 9006 St. St. Constantine and Helena, Bulgaria

#89 of 104 hotels in St. St. Constantine and Helena

Guests' Choice

Review score

Based on 59 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.5

  • Location

    8.2

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    8.1

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 14 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 8 nights
    • Submitted via mobile

    There is no entertainment program, and most of the staff was miserable.

    The swimming pool was very clean and it's been cleaned daily. The quality of the food and drinks was good

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 2 nights
    • Submitted via mobile

    Dirty stairs in the hotel and very dirty toilet by the pool, even the shower didn't work

    Free biliard and Pink ponk. Food was basic and the same everyday, but We were there only two nights so it was ok.

    Stayed in June 2025

  • Reviewed: 28 June 2025

    9.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 6 nights
    • Submitted via mobile

    A shower mat Glasses in the room for water, especially for taking medicine

    Food, overall, was very good. Great choice and generous selection

    Stayed in June 2025

  • Reviewed: 12 September 2024

    8.0
    Simply nice stay, but one thing to mention even though there are no smoking notes everywhere, some p
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    Location is great - close to the beach; very delicious breakfasts

    Stayed in September 2024

  • Reviewed: 12 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    The sister hotel pool was not filled therefore the water slides were not usable which was very disappointing for the kids.

    Staff were very friendly, rooms were cleaned everyday with fresh towels and the location is close to the beach.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    Toilet seat with problem, water tank from toilet leaking and had to stop it overnight because it was filling continuously and making noise. No parking available.

    Friendly personnel; food was good despite not many options. Location close to aquahouse and beach.

    Stayed in June 2024

  • Reviewed: 6 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Triple Room with Balcony - Free Pool Access
    • Stayed 14 nights
    • Submitted via mobile

    Meals, swimming pool, water slides in neighboring hotel, clean restaurant, table tennis, billiard. Cost/performance ratio.

    Stayed in July 2023

  • Reviewed: 6 September 2023

    8.0
    The hotel and their service is better than I expected. It deserves the price.
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    The food is not fresh sometimes and the hot water machine doesn’t work well in the lobby bar.

    The price is good compared to other hotels.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 6 nights

    The beds were not very comfortable

    The location, close to the beach.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    7.0
    Value for money, tasty meals
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    Bathrooms needs a bit improvement but ok for a short stay

    Friendly staff, nice swimming pool and most of the meals nice and tasty, especially baked fresh water fish, superb, we couldn't have enough of it, hopefully will be served again next year. Good water slides just opposite hotel to be used in the afternoon.

    Stayed in June 2023

  • Reviewed: 30 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 11 nights

    The staff in the dining room was unfortunately not hospitable.

    I liked everything in Gloria hotel. Also, location to the beach around 7 minutes by walk.

    Stayed in July 2023

  • Reviewed: 28 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 10 nights
    • Submitted via mobile

    Rooms too small

    Great location, food was delicious.Clean and tidy old style hotel

    Stayed in July 2023

  • Reviewed: 13 July 2023

    9.0
    however, it was a nice and quiet stay
    • Leisure trip
    • Couple
    • Twin Room with Extra Bed and Balcony - Free Pool Access
    • Stayed 3 nights

    the bathroom could have been better arranged

    very good meal service, quite diversified and sufficient products....very good pool....very helpful staff

    Stayed in July 2023

  • Reviewed: 15 September 2022

    8.0
    Value for money
    • Leisure trip
    • Couple
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is well worn, beds and sheets are clean but very old. Cleaning could be improved especially in the communal areas and stairways.

    Friendly staff, food & drinks plentiful. Nice pool area. 5 minute walk to the beach. Very good value for money.

    Stayed in September 2022

  • Reviewed: 22 July 2025

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Twin Room with Extra Bed and Balcony - Free Pool Access
    • Stayed 8 nights
    • Submitted via mobile

    Very old and dirty building

    Not worth it at all

    Stayed in July 2025

  • Reviewed: 18 July 2025

    1.0
    Awful experience
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 5 nights
    • Submitted via mobile

    Unfortunately, the overall experience was extremely disappointing, and we ended up cutting our stay short because we simply couldn’t bear staying any longer. Another family we spoke to did the same. The cleanliness of the property was unacceptable — everything was dirty and clearly in need of a deep, thorough clean. The bedsheets were particularly unhygienic: itchy, uncomfortable, and not fit for guest use. The food was generally poor, with the only redeeming item being the bread rolls — though bizarrely, no butter was available. What kind of hotel serving breakfast offers no butter? Worse, one day we experienced severe stomach issues, with symptoms consistent with food poisoning. Two other families also confirmed similar symptoms. When we reported this, the manager’s response was to accuse us of lying and claim no other guests had complained — despite us having spoken directly to others who had the same issue. This dismissive and unprofessional attitude was unacceptable. While the swimming pool itself was clean, the surrounding area was dirty. The loungers were filthy, and the patio clearly hadn’t been cleaned in quite some time. Some of the poolside drainage was broken and posed a safety risk, especially for children. The hotel smelled stale throughout, as if it hadn’t been aired out in years. The closet was unusable due to the awful odor inside. Despite the room being for two adults, there was only one chair on the balcony. The bathroom had no ventilation, and the shower caused water to flood the entire floor — yet no towel was provided to dry it. Communication with staff was incredibly difficult. Apart from the bartender, no one seemed to speak even basic English. Worse, not a single member of staff used basic courtesies like “please” or “thank you.” The front desk was unhelpful throughout our stay. My car was damaged in the hotel’s car park, and staff took no responsibility or action.

    Unfortunately, the overall experience was extremely disappointing, and we ended up cutting our stay short because we simply couldn’t bear staying any longer. Another family we spoke to did the same. The cleanliness of the property was unacceptable — everything was dirty and clearly in need of a deep, thorough clean. The bedsheets were particularly unhygienic: itchy, uncomfortable, and not fit for guest use. The food was generally poor, with the only redeeming item being the bread rolls — though bizarrely, no butter was available. What kind of hotel serving breakfast offers no butter? Worse, one day we experienced severe stomach issues, with symptoms consistent with food poisoning. Two other families also confirmed similar symptoms. When we reported this, the manager’s response was to accuse us of lying and claim no other guests had complained — despite us having spoken directly to others who had the same issue. This dismissive and unprofessional attitude was unacceptable. While the swimming pool itself was clean, the surrounding area was dirty. The loungers were filthy, and the patio clearly hadn’t been cleaned in quite some time. Some of the poolside drainage was broken and posed a safety risk, especially for children. The hotel smelled stale throughout, as if it hadn’t been aired out in years. The closet was unusable due to the awful odor inside. Despite the room being for two adults, there was only one chair on the balcony. The bathroom had no ventilation, and the shower caused water to flood the entire floor — yet no towel was provided to dry it. Communication with staff was incredibly difficult. Apart from the bartender, no one seemed to speak even basic English. Worse, not a single member of staff used basic courtesies like “please” or “thank you.” The front desk was unhelpful throughout our stay. My car was damaged in the hotel’s car park, and staff took no responsibility or action.

    Stayed in July 2025

  • Reviewed: 18 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 13 nights
    • Submitted via mobile

    In restaurant they using disposables plastic to the coffee.. The food sometimes isnt testy. Isn't Comfortable the bed it's really old bed.

    The reception is good they are accumulating and the housekeeping they are keeping clea6the room,

    Stayed in September 2024

  • Reviewed: 15 August 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 10 nights
    • Submitted via mobile

    Nothing is good,and recommend to anyone! Very poor service not friendly staff.

    Nothing!!!

    Stayed in August 2024

  • Reviewed: 15 August 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 10 nights
    • Submitted via mobile

    Food, staff,the swimming pool is good but the tourists are like comming from the jungle, really bad service can't recommend to anyone .No ice ,the staff doesn't understand Bulgarian,if you ask for Sprite they are giving you a coke, really not friendly staff

    Nothing,bad food,bad staff, doesn't worth the money.

    Stayed in August 2024

  • Reviewed: 26 July 2024

    1.0
    DONT BOTHER BOOKING
    • Leisure trip
    • Group
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 4 nights
    • Submitted via mobile

    Rude staff cleanliness of room alcoholic drinks given in flimsy plastic cups

    Hopefully the manager will stick by her word & charge us for 1 night as we only stopped the one night

    Stayed in July 2024

  • Reviewed: 20 September 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    Very nice hotel for cheap family vacation. Location is good with quiet and green surounding. All inclusive meals and drinks are good and enough. If you come later on the meal there is a lot of food for everybody. Pool is clean, rooms too. Staff is very polite and ready to help. Animation for children is not formal, very good boys and girls works a good job. Excellent value for money. Recommend!

    Stayed in July 2023

  • Reviewed: 7 August 2023

    5.0
    You kinda get what you pay for. For 3 stars don’t have a lot of expectations but if you have kids don’t go there or expe
    • Leisure trip
    • Group
    • Twin Room with Balcony (2 Adults + 2 Children) - Free Pool Access
    • Stayed 5 nights
    • Submitted via mobile

    The cleaning - they were taking the used towels if you would put them on the floor and that’s about it. Without replacing the towels and when you would ask they would give you beach towels. Reception - One older lady in reception is always angry and is not helpful at all. The other younger ladies and the guy on night shift are actually nice. The food - some of it was terrible, you can only chose from 5 dishes, they add a lot of condiments and spices and for the children is hard to eat that.. we stayed a week and they never had chips or pizza or something like that. One day the rice, being reused, was bad , you could smell it went bad and was slimey. I have nothing against reusing food and mix it with something else.. but I don’t think they store it properly and it goes bad and they still serve it. The fish one day wasn’t even cleaned properly inside. Car park - they don’t offer at the hotel. Right in front of the hotel there is a parking but is expensive and not monitored. Very close to the hotel there is a big one with 10 leva a day, it’s with barrier and security guy. The resort is close to Golden Sands so if you want some night life and crowded places you can go there - taxi costs 15 leva day time, 25 leva evening and 40 night time from the hotel.

    These are reviews from 20+ friends combined. The rooms - they aren’t that bad, some of my friends had problems with power plugs, tv, air conditioning etc but they fixed the issues. Swimming pool - I cannot complain about that, they let you use the pool from the hotel accross the street that have some slides and also they close the pool at midnight where at Gloria they close it at 6pm.

    Stayed in August 2023

  • Reviewed: 1 August 2023

    5.0
    I would not recommend this hotel in its current offer!
    • Leisure trip
    • Family with young children
    • Twin Room with Balcony (2 Adults + 1 Child) - Free Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    The food was terrible, I’m not a fussy eater but food was greasy, recycled between lunch and dinner, very poor selection, breakfast always the same choice, during lunch and dinner I couldn’t get butter for my toast 🤯; the hotel is very outdated, feels very 90’s, cleaning lady kept it clean but certain things just need to be updated to get the dirty out! The free bed was a sofa bed that could break any minute. Bar closes at 10pm and if you don’t make it touch luck even if you queued for the last half an hour. Staff hardly ever smiled, apart from few staff members (receptionist Dimitri and lovely cleaning lady) very disappointing that you don’t feel welcome! Staff seem overworked and that’s probably the reason why. it’s totally the fault of the management of the hotel that seems inflexible and unwelcoming! There is no porter at night time so God love the young girls on the reception if trouble ever started! Animators for kids were there at times but activities were very limited (uno, jigsaws, colouring, water ball play), shout out to Sofia who was probably the smilies one there, knowing all the kids by their name and working with whatever limited resources she had.

    Good swimming pool, access to the water slide in the nearby hotel, close to the beach & a couple of lovely staff - a reception names Dimitri (hope spelt right) and a cleaning lady serving floor one during my stay, one with dark curly hair tied in a pony tail!

    Stayed in July 2023

  • Reviewed: 26 July 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room with Extra Bed and Balcony - Free Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    Great location, close to the beach and shops, good choice of food , lovely staff .

    Stayed in July 2023

Showing 1 – 25

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