Staff very friendly and always helpful. Welcoming feel whenever we entered building. Nice room with balcony and all amenities needed. Good spa/massage facilities. Attached restaurant very good but was only open 2 nights due to time of season. Hope to stay here again

Stayed in March 2025

That we had to leave :(

Honestly, our expectations were low. The stay was amazing. Great service. Great massage, great spa. We are coming back 1000%

Stayed in February 2025

Our room wasn’t serviced everyday. The steam room was very cold.

The location was excellent. Very near to the ski lift. Staff were very friendly

Stayed in February 2025

The staff were amazing and went the extra mile to accommodate our needs following my girlfriend having a ski accident. Really lovely people that made us feel very welcome

Stayed in March 2025

For families it would be very helpful to have: - washing machine (not necessarily in the room) or laundry service (the paid one is quite far - 15min walk) - dishwasher (just to save time) Other than that, the place is great and gives great value for money.

Dumanov Hotel is in great location. only 5 minutes walk to the gondola supermarket is available in an immediate vicinity It's cozy. We got a room with a fireplace. I wholeheartedly recommend the Familia restaurant in the same building as the hotel. For true immersing into the Bulgarian culture. You won't regret!

Stayed in January 2025

Are you kidding......

The Best Hotel in Bansko My pleasure shake the hand owner of this hotel...Alexandr Dumanov....His brother Georgy...... They brothers... It's all. I wish them to succeed in the hotel business.....They do they best for you please staynment in this so lovely Hotel....in Bansko.....only....Dumanov....

Stayed in February 2025

Everything was good

Stayed in February 2025

The location of the hotel is excellent, within easy walking distance of the gondola and restaurants. For the price we paid it was excellent value. Having a balcony, kettle and fridge were very helpful. The staff were also really friendly and helpful.

Stayed in February 2025

Nothing

Location, close to everything

Stayed in January 2025

No elevators, only stairs

Very clean and they keep cleaning all day long

Stayed in February 2025

My only negative was that our room was on the first floor, above the street. Bansko is a lively resort and there's a 24h supermarket opposite the hotel. We experienced quite a bit of noise late into the night, my son slept through this however I'm a light sleeper and on occasion was woken up. I enjoyed the hotel too much to reduce my rating, but if you want quiet, ask for a room away from the street.

Our room was spacious, well-appointed, and very comfortable. The hotel is located a few minutes walk from the gondola and surrounded by good restaurants, supermarkets, and lovely street food. We would book there again in a heartbeat!

Stayed in February 2025

These are very minor and more for information than a criticism. The room got too hot at times, no tea spoon. This is not a brand new hotel so set your expectations accordingly. Limited space for a triple but we managed fine and the photos accurately show this

Friendly helpful staff. Location to the centre and gondola. Cleanliness, fresh towels and room cleaned daily, warm room, good shower, kettle, ski room, safe, spa.

Stayed in February 2025

They need to install a better dryer, as the one in the bathroom only stays on for 3 minutes. We had a little problem because our towels weren't being changed, but I spoke to a lady who I believe is the owner and everything was resolved!

very well located hotel, great price

Stayed in January 2025

Did get a bit of noise from the bars but this is to be expected as the hotel is very central. Didn’t cause us any problems.

Location was excellent and staff were very friendly and helpful.

Stayed in January 2025

Lack of maid visits to our room. Facilities and spa needs improvement.

A real value for money deal. Absolutely perfect location. Always will to provide help.

Stayed in January 2025

No major issues, everything was as expected and advertised, even better.

Nice and helpful staff, spacious apartment, good cleaning, excellent heating. There was a kitchenette in our apartment, good for preparing breakfasts and light meals. There is a ski room in the hotel, where you can leave your equipment free of charge. Gondola is within walking distance. There are few hotel parking spaces, but there is a large public parking behind the hotel free of chare, where we parked.

Stayed in January 2025

Soundproofing needs to be improved, beds and pillows in the room are not comfortable

Location, personal is great! It was very clean in the room.

Stayed in December 2024

The Hotel Dumanov is an excellent hotel, with really friendly and helpful staff, who went out of their way to help me find a day sac I left behind in a local taxi. The room I stayed in was comfortable, warm & very clean with a private balcony, at a reasonable price. I would thoroughly recommend staying here.

Stayed in March 2024

There is a great breakfast and the location of the hotel is very good. Nice sauna and overall pretty great experience over the weekend despite the bad snow conditions

Stayed in February 2024

dry sauna needs improvements

staff is helpful and polite , good wifi , good location, nice jacuzzi

Stayed in January 2024

The pavements in town need some TLC from the ski boots

Hotel Dumanov facilities are truly excellent value from the ski/board storage room to the huge jacuzzi bathing room /steam/sauna/massage treatment area, very friendly and efficient staff, location to the Gondola and easy access to the bars due to its central location

Stayed in March 2024

The walls are quite thin, it was noisy the first night but we requested a move and they put us somewhere much quiter.

Nice location and good value for money. The connected restaurant is well worth the money. I enjoyed the house red!

Stayed in February 2024

For this price, I think it's possible to include breakfast and not for additional 7e/p.

Super pleasant and helpful staff. All good and clean. Will return again!

Stayed in March 2024

Couldn’t expect anything more for the price

Location and price

Stayed in February 2024