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Reviews of Family Hotel Arkan Han 1 stars

Trigrad, 4825 Trigrad, Bulgaria

#9 of 17 hotels in Trigrad

Guests' Choice

Review score

Based on 38 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    9.3

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 12 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast is very good but you do not have a choice. Everyday it changes but you cannot choose.

    The room was perfect : big, clean, quiet, comfortable, nicely decorated. The staff was so nice and helpful. The whole place was so peaceful and nice. Our best hotel in Bulgaria so far. The restaurant is very good too.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    8.0
    This is my 4th time and I'll come back again
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    It's no secret that the mountains in Bulgaria can get really cold at night, even in June. Understandably, there was no central heating. But the room was quite cold at night and when I asked for a heater, I was mocked and told off that it's "June and I should have prepared". What put me off was the reaction of the owner. If I'm cold, I'm cold - no matter the month. They told me they didn't have small heaters for the room which they probably should have and they also shouldn't have reacted with such a mocking tone if the comfort of their guest is their priority. It's still a great place and I would come back but from the perspective of a guest, if I say something is making me uncomfortable it shouldn't be questioned or mocked... whether they can resolve it or not is a different topic. So perhaps bring your own small heater unless you are coming in August. They do have solid blankets though so in the end it was fine - it was just the reaction...

    In general, I like this hotel a lot. I like the traditional style and the home-y vibe. The food is absolutely fabulous. Prices are really okay for what you get. The most magical thing about the spot is the location - there's something about it that is so charming and calming! They have really cute dogs and meadow where you can play with them or your friends and the sports balls they have. You can also go horse riding, walking to the nearby village, go to the cave, or take a 4x4 jeep tour which is highly recommended and worth it. I don't know why it has only one star when it feels quite authentic and nice and the food is 10/10 - perhaps because it's smaller and they have limited rooms.

    Stayed in June 2025

  • Reviewed: 7 May 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    They kindly had the heater on in the bathroom, so it was nice to shower in the morning. Good shower

    Stayed in May 2025

  • Reviewed: 12 December 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    Breakfast was super!

    Stayed in November 2024

  • Reviewed: 27 June 2024

    10
    Amazing place to relax
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    Very nice view and the room was clean. The host is very nice and the building kept in very good condition. Food was tasty

    Stayed in June 2024

  • Reviewed: 8 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Fantastic location, very warm welcome, manager and staff very attentive and forthcoming

    Stayed in April 2024

  • Reviewed: 8 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing I didn't like.

    Very friendly staff and great service.

    Stayed in March 2024

  • Reviewed: 5 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Traditional family owned hotel. It was clean and warm. Cozy space to sit and have dinner. Very kind and helpful owners.

    Stayed in February 2024

  • Reviewed: 3 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Great location in the Trigrad river valley, a few minutes drive to the magnificent gorge. The view of the surrounding hills is all about tranquility and connection with nature. The owners are very courteous and welcoming and strive to provide best possible service. The staff would cook tasty local traditional meals. We would gladly return again.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night

    We stayed there in the beginning of Sep, there was no heating in the room and it got really cold during the night.

    The food in the restaurant was really nice and not expensive. The room is clean and big. The staff are friendly, and their dogs are angels.

    Stayed in September 2023

  • Reviewed: 4 August 2023

    8.0
    Peace and quiet in a beautiful forest area.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel would benefit from a renovation.

    Breakfast, location.

    Stayed in August 2023

  • Reviewed: 11 June 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted via mobile

    None.

    One of the most beautiful nature locations in Bulgaria, located in the secluded area without houses nearby. Hotel is simple - which is totally fine considering the wilderness around - but well maintained, rooms comfortable, clean, warm and quiet. Bed linen was unexpectedly high quality. Bathrooms are like everywhere in such type of accomodations, but hot water was strong and stable. Food was delicious, and staff is helpful and welcoming, ready to assist with any requests. Was asking for something different from the standard for breakfast for health reasons and was offered an acceptable replacement with kindness and parents like care.

    Stayed in June 2023

  • Reviewed: 1 June 2023

    10
    Lovely Stay
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    This is the second time we have been to the hotel, very nice and cozy place with super polite staff. The view was amazing. The food was very tasty. The rooms were very comfortable both times. We would visit again.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Very nice folklor motive family hotel. Beautiful nature and amazing views. Hospitable staff. Good food

    Stayed in April 2023

  • Reviewed: 16 March 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    What I liked the most was the incredible location with its beautiful view! The staff was friendly and caring, they gave us ideas what to do and were available 24/7.

    Stayed in March 2023

  • Reviewed: 19 September 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Chilli in room. We stayed in mid September when nights are colder and room was quite cold Also there is not enough bins in room Only one in bathroom And no tv It wasn't issue for me but generally surprised to see that

    All kept in authentic stile Big comfortable bed Limited choice but very tasty breakfast Would come back in future

    Stayed in September 2022

  • Reviewed: 18 September 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Small hotel in authentic Bulgarian style. There are opportunities for walks, horse riding and more. The food is simply more than delicious. Everything is made on the spot. And the home made breakfast take you back to the childhood. The staff is just superb, making you feel part of a big family. Whatever we needed, they were always helpful . Of course I have to mention the good company of the cat Leizo, which make the stay even more cozy. We highly recommend it and can't wait to return.

    Stayed in September 2022

  • Reviewed: 31 October 2023

    5.0
    OK, has potential to be much better
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    The facilities are old and in need for renovation. Expected better quality of the food, poor breakfast

    Friendly staff and great location. Fantastic surroundings.

    Stayed in October 2023

  • Reviewed: 24 August 2023

    3.0
    Avoid
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Luckily we spent only one night!

    I would never return in this property! The host was very friendly, however everything else terrible. The rooms are in lovely old style, the only new bit was the bathroom- complete disaster. You literally can’t have a shower without flooding the small space around that includes a toilet too. The food was very poor quality and rather expensive for the standard. I will not even waste time to comment breakfast. Definitely not recommend this place

    Stayed in August 2023

  • Reviewed: 17 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 2 nights

    There is no any choice for the breakfast and it's a little quantity.Wifi doesn't work. Personnel is very kind but they don't speak english. There is no shower cabin.

    Personnel is very kind.

    Stayed in September 2022

  • Reviewed: 7 September 2022

    3.0
    Poor experience all round!
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 2 nights

    We were not given the two room suite we had booked, we were in fact given a small room with no separate lounge and a tiny balcony with space for only one chair! It was situated right above the restaurant/bar area so was not the quiet room we had requested. All this is in spite of us having booked over 6 months in advance. We asked the manager to fix this situation and he was very rude and unprofessional in his response to us. He told us he had given us the best room which was clearly not true and he was evidently not interested in helping us rectify the situation at all. Due to this situation we decided to curtail our stay, paid in full and left after only one night.

    Very little I'm afraid. The English speaking member of staff (Martin) was very polite and helpful. The location was fine.

    Stayed in August 2022

  • Reviewed: 19 August 2023

    8.0
    It’s the perfect place to enjoy the rhodope mountains. This hotel has so much potential, I hope the new owners use it we
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 3 nights
    • Submitted via mobile

    The shower and toilet need to be better planed, the whole room gets wet with every shower. The owners are new, I wish them luck.

    The hotel has a very authentic Bulgarian vibe. The room was spacious and beautiful, clean and well kept. The food in the hotel’s restaurant was outstanding. The views around the hotel are really breathtaking.

    Stayed in August 2023

  • Reviewed: 24 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: 24 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 9 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

Showing 1 – 25

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