While the apartment itself was lovely, there were a few things that made our stay less enjoyable. The hotel felt quiet and many of the public areas were dimly lit, which made it feel like we were the only ones there. In addition, there was no running water in the rooms on two separate occasions, which was quite inconvenient. The saunas in the spa also didn't work every day, which was disappointing. For breakfast, we were expecting a buffet but were surprised to find it was a la carte. This limited the options for the kids, as basic items like juice weren't available. The most frustrating issue, however, was with the in-room coffee. The coffee capsules were placed in a box with complimentary tea and sugar, making it seem like they were free. At checkout, we were told we had to pay for them, which was both misleading and annoying.

We stayed in a spacious, one-bedroom apartment that was both big and clean. It was great to have a full kitchen and a balcony. The spa facilities were great, and the breakfast was also good.

Stayed in August 2025

Very nice staff, top equipment (sauna, swimming pool…), large and vey quiet rooms

Stayed in August 2025

Very clean and comfortable hotel with friendly staff. We were on half board, both breakfast and dinner were very good with a variety of dishes to choose from.

Stayed in April 2025

All fine.

The Spa

Stayed in March 2025

Beautiful and cosy hotel. The pool and jacuzzi are nice. The room is very spacious and pleasant. The location is good. Breakfast is nice. The hotel staff is kind and the massage was great

Stayed in April 2025

A special thank you to Dani the receptionist, she was exceptional!!! Also thank you to the amazing team at the restaurant, so gentle and welcoming. One little comment time to change the pillows in the rooms. Thank you for making our stay so comfy.

Stayed in April 2025

Excellent service, very friendly staff. Best food I have had in all 5 bansko hotels I have been to.

Stayed in March 2025

Nothing

Really nice hotel, with great staff and good food.

Stayed in March 2025

Our stay at the hotel was wonderful! The staff was incredibly friendly and welcoming, especially Meleteia and Dani, who went above and beyond to make our experience great. The breakfast was good, with a nice variety of options. The hotel's location is also very convenient—just a 10-minute walk from the gondola. I highly recommend this place!

Stayed in February 2025

Cleanliness could have been a little better and also the cooked breakfast buffet items were cold.

Friendly staff with nice pool & spa facilities. Room was good and fine for our young family of 4.

Stayed in February 2025

just beautiful! all the decor the cosines everything, the skii room was also amazingly helpful, the staff were so friendly

Stayed in February 2025

The spa was a treat to have after a day of skiing, and the food served in the restaurant is great! The van rides to and from the gondola lift was also very nice to be included, and the driver was always helpful.

Stayed in January 2025

All

Stayed in December 2024

Very nice location!

Stayed in January 2025

The hotel was great, but the Bansko gondola falls far short of acceptable service.

Great accommodation. The studio rooms are spacious. The breakfast was excellent.

Stayed in January 2025

The only downsides were the lack of a juice machine at breakfast, and if you wanted something like fresh orange juice, it wasn't included—you had to pay extra. Additionally, there wasn't a dedicated parking area for hotel guests. You had to park around the hotel and display a provided paper in your car to avoid being towed.

Everything was fantastic! The room was spacious, impeccably clean, and well-equipped with all the necessary amenities. The spa area was equally impressive—spotless and incredibly relaxing. The breakfast was delightful, offering a great variety and excellent quality.

Stayed in January 2025

The breakfast is not such matching the five star hotel.

The hotel’s location is fantastic as it’s very close to the ski gondola. Staff are friendly and welcoming. It’s a small hotel but customers feel cosy and comfortable. The spa and massage are good.

Stayed in December 2024

The location is a little bit far from the gondola (but there are shuttle busses)

Spacious and comfortable, we liked the jacuzzi

Stayed in December 2024

The restaurant is rather small and if the hotel is full, you might have to sit at someone's table for breakfast. Not a big deal. Our studio was too hot and overall it was too hot in the hotel itself. There was not enough space around the pool. The food apart from the breakfast, was a tiny bit overpriced for the quality presented.

Exceptional breakfast - there were so many things to choose from. Everything was delicious, there was food even at the end of the breakfast. Great spa facilities. We had a big studio at our disposal, it was clean and cozy. The hotel is close to the center and offers free street parking. Highly recommend!

Stayed in November 2024

Way too much but will mention my favourite one - the way staff is there to fulfil any wish you might have in such a friendly and professional way, truly astonishing service.

Stayed in November 2024

The pool water wasn't clean.

The staff was very kind the apartment was spacious with all the necessary amenities. The restaurant was excellent.

Stayed in November 2024

N/a

Staff went out their way to help in any way - charging phone, retrieving equipment, walking guides & food requests. Food exceptional. (Especially the buffet style breakfast). Spa enjoyed.

Stayed in October 2024

PILLOWS- Not good quality !!!!!

Nice and friendly staff. Clean and spacious rooms. Nice SPA facilities. Excellent breakfast.

Stayed in October 2024

Clean, comfortable, very good breakfast. The lady from the reception extremely kind and the waiters from restaurant kind and helpful.

Stayed in October 2024