Outside area seems to be recently renovated, however some elements already degraded (broken tiles, wires instead of lamps, etc). It doesn't hurt, but could be improved for sure.

The place was unexpectedly amazing – starting with the staff, who were very friendly and quick to respond, and continuing with the beautifully restored and well-maintained interiors. Guests have access to the spa (booking is required), and the in-house restaurant with its course menu was a real highlight.

Stayed in August 2025

Restaurant is beautiful but chairs are ugly and especially dinner service is not yet well organised, I guess as hôtel opened only a few months before.

Building is fabulous, design amazing, spa area is excellent and chic. Hotel service is on point. Definitely an exceptional hotel in the Belgian Ardennes

Stayed in August 2025

House keeper did not clean our room after one attempt only

Perfect location and exquisite decoration

Stayed in August 2025

No privacy in the bathroom

Location, confort

Stayed in June 2025

Wonderful hotel, full of old school charm, yet renovated in a great way. Marvelous spa, as an extra for guests was a welcome surprise, as was the offered welcome drink. The rooms were furnished with class and very spacious. The staff were all very helpful and greeted us with a smile. Great breakfast, with plenty of options, even bubblies, fruit, and wide selection of sweets, cheese and meat board. Eating them in those majestic rooms was a great bonus!

Stayed in August 2025

An exceptional building beautifully restored in a sympathetic modern style - the staff were excellent even arranging free transport to the local airport

Stayed in August 2025

Very few things and certainly no biggies. Details could be better also probably due to the face that they just started. Nitpicking (and meant as constructive criticism)here goes: Service: Friendly and good humored staff but primarily speaking French. English enough for helping out though. No Dutch unfortunately, cultural thing with Flemish people beding billingual but the French part of Belgium not bothered to learn Dutch 😂🤷‍♂️. Reception: Sending info, answering questions not very smoothly. Wellness: Not enough beds for all guests, a few more places to hang your bathrobe and 2 facilities already out of order within 4 months? Can’t think of anything else.

Location ✅ Hotel ✅ Wellness✅ Food✅ Service✅ Great hotel beautifully restored UNESCO World Heritage. Openend april 2025 after 11 years of construction and €80 million investment. Now a “old meets new” blend of a hotel. Tastefull. The hotel still “smells” new. Staffing wellwilling. Food is great and offers value for money. A 3 course meal for €62 offered good quality for the price paid. Last but certainly not least the wellness. Fitting for the Spa area the hotel offers a large and very nice wellness area. Also brand New obviously. Several sauna’s, baths, etc.

Stayed in August 2025

Since the hotel just openend, there are some things that need some time to get a bit smoother such as check-in and roomservice. Nobody knew about how room service works and the staff didn’t know where to find the room service menu. Our first room wasn’t cleaned properly, but when we reported that, the reception staff was so wonderful to give us another (upgraded) room. Would also recommend booking your spa time slot in time, it was full when we arrived so we could not use the spa.

The hotel is absolutely stunning, from the building itself to the tasteful decoration. The beds are very comfortable and the rooms are just lovely. I would recommend staying in the old building and not the new build addition for the authentic feel.

Stayed in August 2025

We had a wonderful experience at Les Bains de Spa, the staff is really going above and beyond to make your stay unforgettable, the restaurant is gorgeous and the food delicious, the spa is absolutely stunning!

Stayed in August 2025

If I have to name something: langer sauna usage would be nice.

The personnel was ridiculously nice. But also the building, bed, wellness and location. But again the personnel made it top notch. Thank you!

Stayed in August 2025

They can still improve some details here and there because they recently re open early 2025.

The spa is amazing. The food is good and the room are spacious.

Stayed in August 2025

Restaurant

Wellness

Stayed in July 2025

My AC didnt really work unfortunately, but i just decided to open a window and deal with it instead of asking for a different room considering it was not that warm anyway. Front desk did say they would have a technician look at it when i checked out, so at least thats something.

Wellness area was incredibly clean and beautiful, nice restaurant/bar. Perfect location surrounded by other restaurants if u dont feel like dining at the hotel. Incredible bathroom with a bath and shower even in the cheapest room.

Stayed in July 2025

Beautiful hotel, very friendly and helpful staff!

Stayed in July 2025

The hotel is simply luxe and beautiful! Wellness area is fantastic. Staff are warm and friendly. Love its exclusivity. Definitely will be back soon!

Stayed in July 2025

No sugar and only cream to make tea, no biscuits. Tea and coffee needs to be better in the room.

Clean, fresh,beautiful,

Stayed in June 2025

it was under staffed at the breakfast

one can walk everywhere in the town

Stayed in June 2025

Beautiful hotel with an excellent breakfast, great value for money, we’ll be back.

Stayed in June 2025

The spa wasn’t open yet - foreseen for end of July.

Beautiful place. Extremely friendly staff. Amazing breakfast.

Stayed in May 2025

Everything! From decorztion to staff

Stayed in May 2025

The hotel was really difficult to find due to construction work in the vicinity and the fact that there are no signs telling that this is a hotel. We found that not everything was in place, that one can expect to be in a hotel room, such as a wrack to open up a suitcase, handsoap, hairdryer or coffee cups. We stayed in a new building across from the original one. As a private event in the restaurant prevented us from having dinner there and the fact that the wellness centre had not opened yet made us feel that we didn't see much of the hotel itself.

We did not have breakfast so I cannot comment on that. The bed was really comfortable and the shower excellent. The location is in the heart of SPA.

Stayed in May 2025

nothing

everything style class staff

Stayed in May 2025

Very good, staff was warm - i havent had any experience in tgis part of the world where every member of the staff wishes you and make an effort to make it a good experience for you.

Stayed in April 2025

When we first arrived we were given a room with broken curtains and were then moved to a slightly larger room. Unfortunately later when already in the shower I discovered that there was no shampoo, conditioner or body lotion available 🙁 all the bottles in the bathroom were empty!

Beautiful building, well presented and maintained. The parking is well organized and secure and the restaurant is good

Stayed in August 2025