Reviews of ibis Hotel Brussels Expo Atomium 3 stars
Romeinsesteenweg 572, 1853 Brussels, Belgium
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNot very good not bed
Dear Mohammed, Thank you for sharing your feedback with us. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss your experience in more detail. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Stephan Vanwingene , General Manager
Dear Mohammed, Thank you for sharing your feedback with us. We are sorry that we missed the mark during your stay with us. We are always looking for ways to improve, so feel free to contact us directly to discuss your experience in more de… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation was good for the atomium and Van Damme stadium. The hotel is extremely basic. Breakfast was good though; plenty choice.
The hotel is basic. Parking is €10. No convenice store anywhere nearby.
Dear Claire, Thank you for your review. We're delighted you enjoyed our breakfast selection and found it met your expectations. Our team takes pride in offering diverse options to cater to different tastes. However, we sincerely regret some aspects of your stay fell short of your experience. While we maintain standard amenities for comfortable stays, we acknowledge parking alternatives in surrounding areas and Expo car parks might better suit future visitors. Nevertheless, we're pleased our proximity to iconic landmarks like the Atomium added convenience to your visit. The hotel's location remains one of our most valued features for explorers seeking Brussels' cultural highlights. We hope to welcome you back very soon. Best regards, Stephan Vanwingene , General Manager
Dear Claire, Thank you for your review. We're delighted you enjoyed our breakfast selection and found it met your expectations. Our team takes pride in offering diverse options to cater to different tastes. However, we sincerely regre… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI liked the location
Dear Andre, Thank you for taking the time to share your review. We are grateful you appreciated our convenient setting, which makes exploring nearby attractions and reaching Brussels Expo a simple experience. We hope you had the chance to experience our 24-hour snack bar and welcoming lounge atmosphere during your stay. We would love to welcome you back on a future occasion. Kind regards, Stephan Vanwingene , General Manager
Dear Andre, Thank you for taking the time to share your review. We are grateful you appreciated our convenient setting, which makes exploring nearby attractions and reaching Brussels Expo a simple experience. We hope you had the chance to… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewfree car park. Front of hotel
no local shops near walking distance and no basic refreshment tea bags and kettle
Dear Velupillai, Thank you for sharing your experience with us. We're pleased you found our complimentary parking convenient during your stay. However, we sincerely apologize that some aspects didn't meet your expectations. While we offer 24/7 snack options at our bar, we understand the importance of having refreshments readily available. Lastly, we're glad our location opposite the Brussels Expo center provided easy access to your activities. Our team remains available around the clock to assist with any needs that may arise during stays. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Stephan Vanwingene , General Manager
Dear Velupillai, Thank you for sharing your experience with us. We're pleased you found our complimentary parking convenient during your stay. However, we sincerely apologize that some aspects didn't meet your expectations. While … Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewParking Staff Comfort View
No near convenience store
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewClean and very friendly staff, bar was great
Nothing.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in May 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in May 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGreat little stop, friendly and helpful staff.
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewNothing.
I definitely do not recommend this hotel. They will rip you off. We arrived and did not receive the rooms we paid for. The receptionist left the shift and there was no one at the reception for an hour. Then they promised a refund, but the hotel stopped communicating via email.
Dear Jiri, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience fell short in several areas. Our 24-hour reception team is normally available to assist guests at any time, and we regret this was not your experience. Regarding room assignments, we always strive to honor bookings exactly as confirmed and would have been happy to address any discrepancies immediately had we been notified during your stay. While electronic communications can occasionally encounter delays, we acknowledge this should not have prevented us from following up on your refund inquiry. Please contact our customer service team directly at crs@ibis.com where we can personally ensure this matter receives proper attention. We hope you might reconsider staying with us again should your travels bring you back to Brussels. Best regards, Stephan Vanwingene , General Manager
Dear Jiri, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience fell short in several areas. Our 24-hour reception team is normally available to assist guests at any time, and we regret this was not … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe staff were helpful
I had booked this property and messaged on the app saying a guest was in a wheelchair (as it said it was an accessible hotel). It was not. Big steps to enter, horrible and harsh dropping lifts. Not enough room around the bed for the wheelchair and the bathroom not fit for wheelchair use.
Dear Samantha, Thank you for sharing your feedback with us. We're pleased to know our team made a positive impression during your stay. However, we sincerely apologise that your experience fell short in some areas. Our accessible rooms feature wider doorways and adapted bathrooms, and we regret that we we unable to meet your specific needs. Please know we take all feedback seriously and will review this internally to improve clarity about our facilities. We hope to see you again in the future. Kind regards, Stephan Vanwingene , General Manager
Dear Samantha, Thank you for sharing your feedback with us. We're pleased to know our team made a positive impression during your stay. However, we sincerely apologise that your experience fell short in some areas. Our accessible room… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewHelpful friendly staff, clean room, the cleaners very helpful too
Nothing