Reviews of ibis Aalst 3 stars
Villalaan 20, 9320 Aalst, Belgium
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLovely hotel with kind personal. Great location make easy to travel.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery close to main road. Very helpful staff. Clean and comfortable room.
Nothing.
Dear Richard, Thank you for this review. We're delighted you found our hotel to offer great value during your stay. It was our pleasure to provide convenient access to major routes and ensure your room met our cleanliness standards. Our team takes pride in offering attentive service whenever our guests need assistance. We're especially glad the comfortable accommodations helped make your visit enjoyable. We look forward to seeing you again. Best wishes, Ibis Aalst Centrum , General Manager
Dear Richard, Thank you for this review. We're delighted you found our hotel to offer great value during your stay. It was our pleasure to provide convenient access to major routes and ensure your room met our cleanliness standards. … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe check-in was smooth and the man was friendly.
It was outdated and not clean. Dirty carpets, dirty wooden floor in my room. Sheets on the bed damaged. Staff for checking out was not even asking how my stay was.
Dear Katharina, Thank you for sharing your feedback with us. We are pleased to hear that you experienced a smooth check-in and that our colleague at reception gave you a friendly welcome. We sincerely regret, however, that the rest of your stay did not meet expectations. Cleanliness and comfort are very important to us, and we are sorry to read about the shortcomings you encountered in your room. Your comments have been shared with our housekeeping and maintenance teams so immediate improvements can be made. We also regret that your check-out experience was not as attentive as it should have been. Please be assured that we will address this with our team to ensure a more consistent and welcoming service. We hope you might reconsider and give us another opportunity to provide you with the quality experience we aim for. Ibis Aalst Centrum , General Manager
Dear Katharina, Thank you for sharing your feedback with us. We are pleased to hear that you experienced a smooth check-in and that our colleague at reception gave you a friendly welcome. We sincerely regret, however, that the rest of y… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewLots of Tesla chargers outside and the cafe was lovely.
Dear Laura, Thank you for such a positive review. We're delighted you found our location convenient and appreciated the Tesla charging facilities. It's wonderful to hear you enjoyed our cafe offerings - our team takes pride in maintaining a welcoming space for guests to relax throughout the day. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Ibis Aalst Centrum , General Manager
Dear Laura, Thank you for such a positive review. We're delighted you found our location convenient and appreciated the Tesla charging facilities. It's wonderful to hear you enjoyed our cafe offerings - our team takes pride in ma… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewNothing was good here.
Even the bare minimum was missing. Air conditioning :(
Dear Guest, Thank you very much for your review. We sincerely apologize that your experience fell short of expectations during your stay. Maintaining a comfortable environment is a priority for us, and our team remains available around the clock to address any immediate concerns guests may have regarding room conditions. We hope to be able welcome you back on a future visit. Kind regards, Ibis Aalst Centrum , General Manager
Dear Guest, Thank you very much for your review. We sincerely apologize that your experience fell short of expectations during your stay. Maintaining a comfortable environment is a priority for us, and our team remains available around the… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewDid not do breakfast.
The hotel looks tired. Carpets on corridors dirty/sticky and needs urgent attention/clean. Most rooms had faulty/broken Aircon. Lobby had lots of fans but no Aircon. It was baking in there. We paid £14 for pizza but looks like it came out of the supermarket packet. Was disappointed with management. Manager looks too lazy to work and sort things out. I have visited this hotel over 20 times over 5 years. This time it was poor. Need to change. Maybe find another hotel. Sad. Has potential.
Dear Ariff, Thank you for your loyalty over the years and for sharing your feedback. We are very sorry that this stay did not meet your expectations. Cleanliness and air conditioning have indeed been challenges, and our whole team – including the manager – has been working hard to solve them. He is truly sorry that the improvements were not yet visible during your visit. The air conditioning in your room has since been repaired, and we are now close to completing the repair of almost all our rooms. As for the pizza, we regret it was not to your taste, but we do take your comments seriously and will pass them on to our team. We hope to have the chance to welcome you back and to restore your confidence in us. Ibis Aalst Centrum , Assistant Front-Office manager
Dear Ariff, Thank you for your loyalty over the years and for sharing your feedback. We are very sorry that this stay did not meet your expectations. Cleanliness and air conditioning have indeed been challenges, and our whole team – incl… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe staff was incredible, extremely friendly, accommodating and helpful. This was the main redeeming thing about the hotel.
-The room barely had any lighting, only 2 tableside lamps and another lamp in the room making it very dim/dark if you’re in it during the day. If you close the curtains, good luck. -For the price, very low facilities. No fridge, no kettle and while we were aware of this from the description it goes without saying that these should be basics especially for us we had a long stay planned.
Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that our team made such a positive impression and that you found them friendly, helpful, and accommodating. They will be happy to know their efforts are appreciated. We do, however, regret that the room’s lighting and facilities did not fully meet your expectations. We understand how important a well-lit and comfortably equipped room is, especially for longer stays. Your comments regarding additional lighting, a fridge, and a kettle have been shared with our management team for consideration, as we continually strive to improve our guests’ experience. Our bar is open 24/7 for drinks and food. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable stay. Kind regards, Ibis Aalst Centrum , General Manager
Dear Guest, Thank you very much for sharing your feedback. We are delighted to hear that our team made such a positive impression and that you found them friendly, helpful, and accommodating. They will be happy to know their efforts are a… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewExcellent welcome from the receptionist great recommendation for dinner and really helpful
Lack of plug sockets in the room and no sockets near the bed
Dear Alex, Thank you very much for your kind words about our team. We are delighted that you felt warmly welcomed and that our receptionist’s dinner recommendation was helpful. We also appreciate your feedback regarding the plug sockets. Please be assured that we are taking this into consideration to improve the comfort of our rooms. We look forward to welcoming you again for another pleasant stay. Kind regards, Ibis Aalst Centrum , General Manager
Dear Alex, Thank you very much for your kind words about our team. We are delighted that you felt warmly welcomed and that our receptionist’s dinner recommendation was helpful. We also appreciate your feedback regarding the plug sockets… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThis is a nice hotel with friendly staff. The breakfast was very good. There was bike parking in the garage.
The lift and exit arrangement for the garage parking was unclear and it took us a while to actually leave :\
Dear Cycle, Thank you for sharing your feedback about your recent stay. We are pleased to hear that you enjoyed your stay, especially the friendliness of our team, the quality of our breakfast, and the convenience of the bike parking. We appreciate your remark regarding the garage exit and lift arrangement. Your comment is very helpful, and we will work on making this clearer for future guests. We look forward to welcoming you back on your next visit to Aalst. Kind regards, Ibis Aalst Centrum , General Manager
Dear Cycle, Thank you for sharing your feedback about your recent stay. We are pleased to hear that you enjoyed your stay, especially the friendliness of our team, the quality of our breakfast, and the convenience of the bike parking. We… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery friendly and helpful staff. Dinner was lovely.
Dear Ruth, Thank you for such a positive review of your stay. We're delighted to read your kind words about your stay. Our team takes pride in providing friendly assistance around the clock, and we're thrilled you enjoyed our evening dining options at Foodiz Corner. The 24/7 availability of our staff and bar/snacks are aspects we always aim to maintain for every guest. We look forward to welcoming you back. Best wishes, Ibis Aalst Centrum , General Manager
Dear Ruth, Thank you for such a positive review of your stay. We're delighted to read your kind words about your stay. Our team takes pride in providing friendly assistance around the clock, and we're thrilled you enjoyed our eve… Show more