Parking car got towed away

Stayed in August 2025

There were no towels, no bathing utensils

Stayed in August 2025

No towels at all! (but they informed about it) No soap in the room!

Location is perfect - directly in the coast, keyless access is convenient, room fits family very well, perfect kitchen

Stayed in June 2025

The location of my suite didn't have an ocean view as shown in the advertising photo; the view was of the apartments behind it. The refrigerator didn't have a freezer.

I wish my suite had a real beach view, as shown in your advertising photo. Thank you.

Stayed in June 2025

Not sound proofing enough but thankfully I did not have too noisy a neighbours. Toilet smelled...you know when there is a sewage issue. Lifts were in need of repair and I would say replacement. Not clear where the fire escape was. Code to enter the facility includes your room number...it starts with it...anyone get your code they know which room it's for...the 2nd part of the code is the room pass code...so it's a security risk. No safe in the room for valuables. The balconies are very close to each other...if u leave your sliding door open, someone can climb over theirs into yours...unlikely but possible. The wifi pass code is the same for everyone and extremely easy to guess so u need a VPN. My room had the bed facing directly the entrance which was odd. The bed is not made...they provide the linen as a stack and u have to make tge bed yourself. Towels were not included in my first week...notnsure if they are extra. There are bizarrely 2 entrances to the building. One with a code and another with a reception that is not related to the holiday suites. You can usually exit via that entrance with a reception and occasionally u can enter. The other entrance is street facing and needs the aforementioned code. None of these were deal breakers for me, but you should be aware of them up front imo. There is no receptionist for tge facility however. If u go to the other entrance I mentioned and ask for assistance u will be told to call a number. When I called them they were very helpful...and they said there is a concierge in case I needed something.

Price. Their phone support. Hot water was plentiful. Furniture was comfortable. Wifi was fast.

Stayed in May 2025

1. Towels are extra 2. Bed is not made but linen was super clean...you have to make your own bed 3. Mattress is a hospital type...with a waterproof cover which at first sight looks really weird but it's comfortable 4. The bed is facing the entrance door...something I have never experienced before but u get used to it 5. There are not enough hangers 6. The hallways smell...it's because it's an oldish building, and the carpets keep that smell...would be better with wooden floors 7. There are actually 2 entrances to the building, one which is controlled by a code that they send you and another that you can just walk in...weird...there is a reception area at the walk in one and it's not entirely clear if this build is remotely managed...their support on the phone which was fantastic btw, told me there is someone that they can call to come assist 8. For the life of me I could not find the wifi code...it's well hidden in the pamphlets 9. The wifi code is not secure enough so u need to use a VPN...but the wifi speed is very good 10. There was no toilet chemicals...the toilet smelled 11. They give u a starter kit for washing up the kitchen stuff...but there was no kitchen towel...in the 2nd week they gave me towels and a kitchen towel... 12. There is heating, wall heating and a thermostat but no aircon...if its hot I would hazard a guess you are going to roast 13. Sound proofing is not the best...I used ear plugs 14. The lifts are tatty and slooooow 15. There is no safe and the door is code controlled...if someone hacks the code, all ur valuables will be gone...but this is Belgium it's not comparable to say London!

Good clean apartment hotel type room with cooking facilities and dishwasher and TV and great wifi. Everything is modern, and nothing was tatty. Thankfully noise levels from adjacent rooms was not that bad but you could hear for instance dog barking from another room in the morning. The furniture is comfortable and the balcony for me was overlooking the rear of the building which is good. The neighbourhood is not noisy but there is activity.

Stayed in May 2025

The check-in process was too complicated. Took us 2 hours before we had access to our room, after first being assigned a room that wasn't actually ours. When you book a room, empty your bags and settle down it's not that nice to have to gather all your staff after 30 mins and change to another floor. No complaints to the stuff, we just think this is a "too automized booking system" where the company that runs this complex just outsources the services to another company. We've travelled around the world, and wife has been a Hotel Manager for 15+ years, so we do have experience... Anyways, nice area, and a lot of restaurants really close by and a wonderful beach!

Stayed in April 2025

I didn't like that the property asked for private data. There's a reason I use booking.com as my preferable booking tool, it's simple. I book, pay and go. Here, telephone calls, mails, text messages on top of the booking.com service messages, requests for home address, email address - all unnecessary. Lots of hassle for one night stay.

Nice little comfy studio. Everything was totally fine with the property. Easy check-in with a code.

Stayed in March 2025

The chairs were broken.

Stayed in October 2024

The towels were not provided. More precisely, I received a phone call from Holiday Suites and, above everything, they explained that I am able to bring my own towels or to reserve it for additional charge of 8,50 €. I see it as an issue as this was not communicated prior to the booking made. No hand soap, no body wash gel / hair shampoo provided. No large cups for Nescafe and larger coffees. No tea bags or coffee bags for the guest. Dirty windows. All of this except the windows are minor undergos, but it is just the standard that I am used to when I book hotels or apartments. It cannot be 10 rate because of this but generally, it is great

The location is great. 15 min walk to the train station, where from you can catch a train to Brugge (11 min journey) and further. It is a perfect spot for those who like long walks and beautiful views as it is located next to the beautiful North Sea coast and on a large promenade. The apartment itself is modern, spacious and of great visual appearance.

Stayed in October 2024

No ventilation of the bathroom/toilet No proper pillows The "bedroom" was a corner in the larger space, not a separate room

Stayed in September 2024

The internet connection in the room was not very stable. I also had trouble with normal telephone connections from my room. It was not clear from the website that you had to pay extra to have the bed made, and to have some towels. This was communicated to me by phone after I had reserved and paid for the room.

Location was great. It was clean. Staff were lovely ! Thank you.

Stayed in August 2024

Digitale reception

Beach view

Stayed in August 2024

You have to pay for towels extra So I asked for one set They billed me for two

Very good location

Stayed in July 2024

Did not tell that we have to bring soap, shampoo. TV did not work, but we got an extra hour for the apt.

Location very good

Stayed in June 2024

Nice apartment, close to the beach.

Stayed in May 2024

good value for money

Stayed in December 2023

Nothing

The location was just great! The room was quite big and really comfy! The kitchen was properly organized and the room was really warm even though the outside was around 0 degrees.

Stayed in November 2023

I like the location and the people who works their are really friendly

Stayed in October 2023

No air co. It was too hot.

The location and the comfort

Stayed in September 2023

No parking place. The faul leather on the sofa and chairs are heavily used and cracked.

Beach front building

Stayed in October 2023

No communication from staff And respond when you send a email

Location and security perfect

Stayed in August 2023

No towels

Location

Stayed in August 2023

Bathroom small, worn furniture

Stayed in August 2023