Excellent facilities and area. Friendly staff.

Stayed in August 2025

Nice weekend holiday location

Stayed in March 2025

Breakfast was great, nice atmosphere in the hotel. They offered a good spot for our bikes.

Stayed in April 2025

The restaurant's look and feel grows old quickly. Nothing too serious if you are only staying a couple of days... Plus, there are other dining options in the area.

Very well located to do trekking in the area (right next to a GR trail). The spa was very good, especially after a long walk in the forest. Great breakfast buffet. The room was comfortable and clean, including a very comfy bed.

Stayed in April 2025

Corridor of room entrance is very dark and bit confusing, easy to get lost.

Hotel is located not very remote meantime gives a feeling of being in forest. I guess this is best destination who enjoys the spa procedures.

Stayed in April 2025

The bed was double but with 2 beds so it wasn’t comfortable.

Good location and breakfast

Stayed in March 2025

The restaurant food wasn't great and definitely not worth the prices. I was impressed by the decor but the food din't convince at all, that's a real pity for such a great hotel.

The wellness and relaxation area was amazing and the views into nature are great. The serene surrounding is definitely worth a stay and it's very close to Malmedy and Monschau.

Stayed in February 2025

Great location! The hotel is located near several walking trails.

Stayed in February 2025

Due to renovation breakfast had to be consumed in the room. Breakfast was OK but could have been better knowing the loss of experience / convenience / atmosphere having breakfast in the room. Similarly dinner was outside the premises where to you had to walk in the dark along a dangerous road. There was no recognition of this inconvenience, nor of recognizing visitors from abroad (who do not speak French unfortunately). I would expect better of a 4-star hotel.

Very fair price for the room, the room and bathroom were excellent situated in a beautiful landscape. Unfortunately we did not have time to experience the wellness facilities.

Stayed in November 2024

Hotel restaurant is undergoing renovation. And the outside restaurant is not easy to find in snowy dark winter evenings, and somehow it exist on apple maps but not on Google maps. Reception personnel could have provided a little more accurate instructions

Hotel Design, SPA facilities, bathroom

Stayed in November 2024

Spa facility (incl swimming pool) was not included in hotel price. No kettle, no mini bar in the room. Suite room had open bathroom (no door).

Near hiking routes (by car). Breakfast was very nice. Modern hotel.

Stayed in August 2024

All extra cost for a spa hotel (parking, spa,…)

Good products for breakfast

Stayed in August 2024

The toilet is in a separate room from the bath/shower, which is fine, but the toilet room was so small that it was very difficult to sit on the toilet with the door closed. You need to reserve ahead for many activities (massages, treatments), which for a smaller resort is understandable, but still, some people might seek more flexibility. It would be nice to have a second hot tub outside and have a bigger pool, but this is not to say that you will not enjoy the wellness centre as is. They should have a master key for the lockers - my friend left something in a locker and another person closed it without noticing the items already inside and this created a problem. Not a dislike (and no issue for me as I speak French) but just be aware to not expect all staff to speak German, Dutch or English in addition to French.

The location in the Hautes Fagnes is an area of natural beauty, cooler than Brussels (nice on a hot summer day) and close to the highest point in Belgium. The hotel has professional staff. The wellness center is nice if not so big: indoor pool, nice places to lay outside, outdoor hot tub, two saunas outside; one sauna, one hammam, and one hot tub inside. It is good for a 3-hour session. The room had a sitting room in addition to the bedroom, which gave it a spacious feel. The breakfast has various options and is nice space and you can even take your coffee outside with standing tables. The hotel offers a lot of massages and other wellness activities. There are even alpacas available for taking a hike and other activities. It was nice to see that the hotel has moved to be sustainable with a solar PV facility.

Stayed in August 2024

centre wellness top

Stayed in August 2024

Beforehand i made a reservation through email and got now confirmation so i called the hotel. Receptionist was rude and told me i did something wrong when i did exactly what the instructions said in the booking.com chat. I wanted to stay for one night with breakfast and spa included for my birthday. Nobody congratulated me. It was in my reservation because I traveled alone it would have been a nice gesture to at least acknowledge my birthday. I had dinner at the hotel restaurant too food tasted great but portions where really small they kept giving everyone extra bread probably because of this haha. For a 4 star hotel the restaurant is not 4 star worthy as a former waitress. No offence i had a nice time but it’s just not at that level.

The location is amazing.

Stayed in July 2024

Choice of food for dinner at the brasserie, it took quite some time for the food to arrive.

I am biased, as we got an upgrade and we really were in love with the room. But overall the whole hotel is brand new and modern, with a “in the woods” touch which relates to the nice surroundings and location in the Ardennes. Also the brewery nearby and the fact that we could have a spa in the hotel was great.

Stayed in July 2024

It was not clear before that even for using swimming pool only you have to say the full spa usage price of 30euros and it’s not even free for kids. Similarly for hiring bathrobes there is a high charge. (At least that should be free if one is using the spa!)

The property is clean and is a great spa resort for relaxing. Close to the spa there are a lot of walking routes

Stayed in July 2024

Spa and wellness cost’s extra and is way overpriced.

Generally clean and renovated.

Stayed in June 2024

The pillows were too small, not very comfortable

The room was very clean, the wellness wasn’t crowded of people so we could really enjoy it, friendly staff, view of the room to a beautiful nature area.

Stayed in June 2024

Close by the Venntrilogie trail that we were walking. Nice big room. Our dogs were welcome.

Stayed in May 2024

*The room is really available from 3 pm *We were there for 5 nights and used the sauna 4 times, there was always 1 facility not working, either one of the jacuzzi outside or the jacuzzi inside *The bed is on a hard side and the pillows were bad, soft and small *Everything is written/ set in French (restaurant/ brasserie menu, tv menu, massage offering. So if you don't speak French, I recommend using the Google translate camera *The prices of the massage offerings are extremely high

*We arrived at 2 pm and could check in immediately *Perfect location to start the hikes with our dog *The sauna offering is good, inside and outside *Beautiful Ardennes view around the hotel, you can hear the birds singing the whole day *Great location to do some city trips in Belgium, Germany and Luxembourg (Liège, Cologne, Clervaux)

Stayed in April 2024

Have to pay additional fees just by using the pool alone

The alpacas walk; SPA facilities

Stayed in April 2024

The spa area was fine, but nothing special. The jacuzzis were tiny, only 2 people could fit and would be occupied constantly and during long durations by the same people. The quiet spaces aren’t very comfortable either.

Cozy hotel in the nature, and clean room. Great hotel restaurant too!

Stayed in February 2024

The service at the Braserie restaurant was extremely bad, it is obvious that those who worked there were without much experience, after we ordered food and drinks, we did not receive anything in a logical order, the drinks we had to remind them to bring them, the dessert was also ordered, it was not brought even after 20 minutes, we decided to leave, the dessert was already listed on the receipt. The first night, the taste of the sauce that was brought with the meat tasted fermented, the second night the sauce was totally different which confirms to me that the sauce from the first night was fermented. It's a pity because 2 years ago I was very satisfied with the service and had nothing but praise for this hotel.

The hotel is located in a beautiful area. The hotel is nicely renovated . The rooms are comfortable .

Stayed in February 2024