Reviews of Citadines Sainte-Catherine Brussels 3 stars
51, quai au Bois à Brûler, 1000 Brussels, Belgium
Loading
Guests also reviewed these properties:
Valwig, Germany
Bangkok, Thailand
Cavendish, Canada
Gdańsk, Poland
Cefalù, Italy
Barcelona, Spain
Gdańsk, Poland
Salento, Colombia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewClean and comfortable specially with dog. Kitchen is fine and door to yard very interesting for the dog.
Bathroom needs renovation! The garage height is 1,8 m we had to take our box out from the roof! I wrote them 3 times and asked about the height no-one respond! They charged me for the service dog even though i told them and wanted to show them the id, they said i have to pay anyway?
Reviewed: 4 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGood
Room space is horrible
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewIf you don’t want to spoil your vacation, I recommend choosing another hotel. The room was dirty, with visible mold. Bed linen and towels were in such poor condition that they should be thrown away. Housekeeping did not clean the room during the stay. At the reception, the woman working there seemed completely inattentive: while checking me in, she kept talking to other staff, repeatedly forgetting what she had already asked me. Unfortunately, this was the worst hotel experience I have ever had
Dear Guest, Thank you for sharing your feedback. We are truly sorry to read that your stay did not meet your expectations. Cleanliness, comfort, and attentive service are very important to us, and we sincerely apologize if we fell short during your visit. As we are an aparthotel, bathroom amenities are available at the reception upon request. In addition, housekeeping service is provided from stays of 6 nights onwards. For stays shorter than 6 nights, such as yours of 5 nights, cleaning can be arranged with an additional charge. We understand how important these details are for a pleasant stay and we regret if this was not clear at the time of your booking. Please rest assured that your comments have been shared with our team to take immediate corrective actions. We would be grateful if you could contact us directly at stecatherine@citadines.com so we can look into your stay in more detail and work on restoring your trust. Kind regards, The Citadines Sainte-Catherine Team
Dear Guest, Thank you for sharing your feedback. We are truly sorry to read that your stay did not meet your expectations. Cleanliness, comfort, and attentive service are very important to us, and we sincerely apologize if we fell short du… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean room with convenient location
Not at all
Thank you for your feedback, we hope to welcome you again in the future! Kind regards, Citadines Team
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe apartment size is excellent - we were a party of 3 and it worked perfectly- lovely kitchen and sitting area. The facilities downstairs are great and lovely outside area. The staff were so helpful regarding metro’s and directions
It is a little dated - could do with a paint and bathroom upgrade. Our room wasn’t available when we arrived, even though we advised we were arriving early. Didn’t really bother us as we left our luggage and went into Brussels itself.
Thank you for your lovely feedback — we’re glad the apartment worked well for your group and that you enjoyed the facilities and our team’s assistance. We appreciate your remarks about the décor, bathroom, and early check-in, and we’ll keep them in mind as we improve. Regarding the early check-in, we always try to accomodate our guests and we always offer it for free when available. But unfortunately, we cannot predict in advance if a room would be ready at your arrival. We hope to welcome you again soon! Warm regards, Citadines Team
Thank you for your lovely feedback — we’re glad the apartment worked well for your group and that you enjoyed the facilities and our team’s assistance. We appreciate your remarks about the décor, bathroom, and early check-in, and we’ll kee… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThis is perfect location for travellers. Quite old, but still fine studio. Super comfortable for two.
Nope
Thank you for your feedback! We’re glad you enjoyed the location and found the studio comfortable. And we know the rooms can be dated for some, we are upgrading them little by little. We look forward to welcoming you back soon! Warm regards, Citadines Team
Thank you for your feedback! We’re glad you enjoyed the location and found the studio comfortable. And we know the rooms can be dated for some, we are upgrading them little by little. We look forward to welcoming you back soon! Warm regar… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation is perfect👌 walking distance to grand palace/ delirium / shopping streets👍 Parking space on the ground floor is perfect 20 euro for 24 h(2025 Aug) Low site: Non of coffe machine was active! We wish to have coffe machine at least with money/gratis doesn’t matter ! in the restaurant there was 2: one of them out of service the another one was locked out! The previous comments was positive about available of gratis Cofee all day/ but it is not true! improvement are: a map for parking enterance could be share after booking to not need to turn around all street to find it parking enterence!
Unavailibility of cofee !
Thank you for your feedback. We’re delighted you enjoyed our central location and convenient parking. We sincerely apologize for the inconvenience regarding the coffee machines and understand how disappointing this must have been. Your comments about coffee availability and parking guidance are very valuable, and we’ll work on improving both for future guests. We hope to welcome you back and provide a fully satisfying experience next time. Warm regards, Citadines Team
Thank you for your feedback. We’re delighted you enjoyed our central location and convenient parking. We sincerely apologize for the inconvenience regarding the coffee machines and understand how disappointing this must have been. Your com… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe room with a kitchenette was very good, we could cook a simple meal, like porridge or pasta. The location is fantastic, the main sights are within a walkable distance, such as Grand Place. Hotel's underground parking was awesome, worth 20€/day.
The street was a bit too loud, the windows are not sound proof.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocated right beside a metro station and walking distance to tons of local attractions, cafes and groceries stores. The room itself was clean, spacious and had utensils and cooking ware provided! Beds were comfortable but the mattress sheets kept on sliding off and exposing the mattress
No air conditioning could have been a nightmare but we were blessed with cool weather during our stay
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExactly what you expect from the photos, simple but effective.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was good. Fan provided as there was no air-conditioning. Clean and quiet. Good size room overlooking the courtyard. Underground parking. Help yourself to coffee and water in reception area.
No tea/coffee/water in room upon arrival.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified review- Great location – 5–10 minutes walk to the city center - Very friendly staff – quickly helped with all questions (parking, crib, etc.) - Nice, clean, and fairly spacious room – had everything we needed - Kids slept in a separate room - Tasty breakfast - Parking available - Courtyard where you can sit and relax - Unlimited coffee downstairs
– We ordered the crib in advance, but had to remind the staff on site about it – Small toilet – A bit pricey, but probably normal for central Brussels
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location to visit the city center. A large area with free coffee and tea. The kitchenette was ok equipped. Nice studio in general.
The sitting space in the studio is rather small. No airco. The room was warm in the evening even with closed curtains . Keeping the windows open at night did help.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe proximity to restaurants and city center
The rooms are not as modern as depicted. The furniture is too used, and the rooms are not clean. The bedroom is incredibly small, and the bed&pillows really uncomfortable. We haven't slept very well