The room was strange shape.. But nothing that matters.

All good. Friendly staff. Clean rooms.

Stayed in May 2025

Noisy kids running in the halls at night. No instructions on how to turn on the lights in the room (it was pitch black when the door opened and I had to use my phone torchlight). Showerhead did not work, could only route water to the hand held hose. Airco takes an hour to work (its very silent and hard to detect an effect, initially).

Friendly receptionist on night shift. The bed was very comfortable. Breakfast was decent.

Stayed in August 2025

Nothing to dislike, one observation, the power outlet in my room was under the desk around a metre from the bed. Luckily I have an extended phone charger but as many people like to read e devices or have their devices charging next to them. It would be good to move the power outlet and or maybe change to a pop up power outlet just behind the bed.

Staff were excellent, location great, decor and facilities excellent

Stayed in June 2025

Some slippers could be nice

Lovely and spacious room

Stayed in June 2025

All good.

Location, comfy beds, interesting design of room, nice breakfast (and being able to make fresh orange juice a nice bonus). Friendly staff.

Stayed in May 2025

the bathroom bin had not been emptied, the bath was not very clean and it was impossible to turn off the shower room light.

the layout of the room was very good, as was the location of the hotel. the breakfast was a plus.

Stayed in December 2024

There were many traces of limescale in the bathroom on the bath and tap and the drain did not drain properly. There were many stains on the floor which probably may not come off.

very nice breakfast and friendly staff

Stayed in November 2024

TV was small and build to close to the bed Also if something is broken like the badtubs automatic closing Get it fixed

Style, details, comfort

Stayed in August 2024

only saw staff at check in / check out , very professional and friendly

Stayed in August 2024

The television did not work

Very comfortable rooms and central location.

Stayed in August 2024

It was not so clean. The breakfast was low quality and not many options for the price

Very modern and nicely designed rooms. Well located in front of the train station and not too far from the city center

Stayed in June 2024

Less black colour in the in the interior.

The onsite restaurant and breakfast was exceptional. A very high class level of food available.

Stayed in June 2024

I was surprised to find only ONE socket for the whole room :( in the modern days when you travel with lots of devices it’s very inconvenient.

Good location, right in front of the station, have a paid parking literally downstairs and a really delicious restaurant to have lunch or dinner. They say, there’s a good spa as well, but I didn’t have time to check it out, unfortunately.

Stayed in July 2024

At breakfast, there were only oranges, no other fruit. It would have been nice to have some apples or pears or bananas. Also, tea drinkers are ignored completely. In the room, there was a Nespresso machine and coffee capsules, but I do not drink coffee. It would have been nice to have a kettle and 1 or 2 teabags. The bed was too soft to my liking.

Staff was very friendly and attentive. Good location. Original interior design.

Stayed in April 2024

Decent hotel, but grossly overpriced for what it is. Check-in starts exactly at 3pm, no one at reception desk before that time to accept your luggage. The TV in the room was unplugged, no remote control provided (took two calls to reception to fix). Bath tub wasn't entirely clean. Decent (yet overpriced) breakfast, but staff was too preoccupied to even notice us or provide us with cutlery. Carbon Sense balinese massage was excellent with friendly staff, though we had to prove we had paid beforehand as they couldn't see that in their system.

Large room with large bathroom and excellent king size bed (Deluxe Room). Ample parking space (paid) right under the hotel. In the city center of Genk close to shops and restaurants. Quiet and peaceful, even at a busy road/train station and on a saturday night.

Stayed in March 2024

Restaurant, expensive and service not good Floors in room not clean

Location , check in staff great

Stayed in October 2023

It could be a little bit cleaner

The room style and the breakfast

Stayed in November 2023

unfortunately the pre arranged tapas treat was not ready, had to remind 3 times and finally some hours later a small limited selection arrived - disappointing

room was very nice, tv a bit small, exceptionally bath and comfort

Stayed in October 2023

I did not like the fact that the bathtub didn’t work.

That there was enough space, I love the fact that I felt alone with my boyfriend.

Stayed in October 2023

No room service or ability to purchase water etc or snacks for the room . Was told to try the restaurant.

Great location , Restaurant was amazing and we had a great meal there . It wasn’t really somewhere you could eat every day .

Stayed in August 2023

Wonderful stay. I got a room upgrade that made my stay even better. The staff is super friendly and very helpful. The rooms are all located at the back of the hotel so you don't experience any noise from the street. The breakfast is so good, I can only recommend. You are free to use the wellness facilities during your stay so another plus! I am definitely coming back.

Stayed in August 2023

Alles was conform en in orde.

Stayed in July 2023

Breakfast is pricey for what was offered and the bar closed when the restaurant was finished so a quiet drink after about 11 o’clock was not possible. My room was quite warm with air on seemingly not able to cope.

Good central location although I was only visiting one place and had a car so not able to comment about other things to see, transport etc. Rooms are large and quiet.

Stayed in July 2023

Very modern room and bathroom in “carbon black” atmosphere. Easy access to the underground safe parking facility. Location is a good starting point for bicycle trips. Delicious Italian restaurants nearby.

Stayed in May 2023