8.8

Reviews of Thon Hotel Bristol Stephanie 4 stars

Avenue Louise 91-93, 1050 Brussels, Belgium

  • Amit

    Reviewed: 3 September 2025 · Stayed in August 2025

    Verified review

    Everything from staff to the hotel!

    Liked everything

    Property response:

    Dear Amit, Thank you for such a positive review. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met! It is truly rewarding to have our efforts acknowledged, and we have shared your return with all our team. It would be a pleasure to welcome you back in the future. Best wishes, Wesley Langerak , General Manager

    Dear Amit, Thank you for such a positive review. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met! It is truly rewarding to have our… Show more

    Thon Hotel Bristol Stephanie
    3 September 2025
  • Anonymous

    Reviewed: 1 September 2025 · Stayed in September 2025

    Verified review

    Excellent service, especially at the front desk.

    Property response:

    Dear Guest, Thank you for such a positive review. It's fantastic to hear you enjoyed your stay with us. We're thrilled our team's dedication to service made such a positive impression, and that you found our amenities and comfortable rooms met your expectations. Our prime location on Avenue Louise truly allows guests to experience Brussels' charm effortlessly. We hope to welcome you back soon. Best wishes, Wesley Langerak , General Manager

    Dear Guest, Thank you for such a positive review. It's fantastic to hear you enjoyed your stay with us. We're thrilled our team's dedication to service made such a positive impression, and that you found our amenities and comfortable room… Show more

    Thon Hotel Bristol Stephanie
    2 September 2025
  • Libu

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
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  • Zubrokash

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    The room is spacious and clean. The staff were very nice and polite. I will definitely recommend this hotel.

    Nothing

    Property response:

    Dear Guest, Thank you for choosing our hotel and for responding to our customer satisfaction survey. It is fantastic to hear about your exceptional experience at Thon Hotel Bristol Stephanie! We're delighted you enjoyed our spacious accommodations featuring recent renovations, and that our attentive team made your stay memorable. Our prime location on Avenue Louise truly shines when guests like you appreciate being steps away from Brussels' finest shopping and cultural attractions. We look forward to welcoming you back. Best wishes, Wesley Langerak , General Manager

    Dear Guest, Thank you for choosing our hotel and for responding to our customer satisfaction survey. It is fantastic to hear about your exceptional experience at Thon Hotel Bristol Stephanie! We're delighted you enjoyed our spacious accom… Show more

    Thon Hotel Bristol Stephanie
    1 September 2025
  • Irena

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Spacious room with sauna

    Property response:

    Dear Irena, We would like to thank you for this great review of your recent experience with us. We are thrilled to hear you had such a wonderful experience at Thon Hotel Bristol Stephanie. Our team takes pride in providing spacious accommodations and unique amenities like the private sauna in our Deluxe rooms. It’s fantastic to know you appreciated our facilities, comfort, and the attentive service from our staff. We’re also delighted you found great value in your stay and enjoyed our prime location on Avenue Louise. It would be a pleasure to welcome you back in the future. Best wishes, Wesley Langerak , General Manager

    Dear Irena, We would like to thank you for this great review of your recent experience with us. We are thrilled to hear you had such a wonderful experience at Thon Hotel Bristol Stephanie. Our team takes pride in providing spacious accomm… Show more

    Thon Hotel Bristol Stephanie
    31 August 2025
  • Tiago

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    The staff were very friendly, and the room had a warm and inviting decoration. The bed and pillows were comfortable, ensuring a good night’s sleep. The room was well-equipped with a coffee machine, kettle, and minibar, which added to our convenience. We also enjoyed the beautiful view, which made our stay even more pleasant.

    I am not a fan of lifts, and there were only two available for so many rooms, which caused traffic during peak hours. Since we were on the 8th floor, the lift stopped on every floor, and sometimes it was full, so we couldn’t get in. In cases like this, I don’t mind taking the stairs, but these were a bit unpleasant, dark, and the exit to the ground floor wasn’t well marked.

    Property response:

    Dear Tiago, Thank you for taking the time to share your review. We're delighted you enjoyed your stay at Thon Hotel Bristol Stephanie, and that our team's warmth contributed to your comfort. We’re also glad you appreciated the thoughtful room amenities like the coffee machine alongside our signature bedding. Additionally, your comments about the inviting decor put smiles on our team's faces! However, we regret the lift situation affected your experience during peak times. Please know we maintain two lifts on the Louise side for guest convenience. Nevertheless, we're glad our prime Avenue Louise location let you explore Brussels effortlessly. We hope to welcome you back. Best wishes, Wesley Langerak , General Manager

    Dear Tiago, Thank you for taking the time to share your review. We're delighted you enjoyed your stay at Thon Hotel Bristol Stephanie, and that our team's warmth contributed to your comfort. We’re also glad you appreciated the thoughtful r… Show more

    Thon Hotel Bristol Stephanie
    31 August 2025
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  • Keith

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    The room was exceptional, big, quiet, comfortable

    Only provided creamer for tea/coffee which didn't always dissolve.

    Property response:

    Dear Keith, Thank you very much for your feedback. We're thrilled you enjoyed your stay at Thon Hotel Bristol Stephanie. Your comments about the spacious, quiet room and comfortable amenities made our team smile. We're particularly proud of our recent renovations enhancing room comfort and facility quality across the property. We have, however, noted your observation about the amenities and will share this with our team for review. Nevertheless, our staff takes great pride in maintaining high cleanliness standards, and we're glad our central Louise Avenue location provided convenient access to Brussels' attractions during your visit. We hope to welcome you back. Best wishes, Wesley Langerak , General Manager

    Dear Keith, Thank you very much for your feedback. We're thrilled you enjoyed your stay at Thon Hotel Bristol Stephanie. Your comments about the spacious, quiet room and comfortable amenities made our team smile. We're particularly proud … Show more

    Thon Hotel Bristol Stephanie
    31 August 2025
  • Brendan

    Reviewed: 27 August 2025 · Stayed in July 2025

    Verified review

    The main selling point for me was the staff, who were very knowledgeable, accommodating and importantly friendly.

    Property response:

    Dear Brendan, It was a pleasure to receive your kind feedback. It’s wonderful to hear about your positive experience at Thon Hotel Bristol Stephanie. We’re delighted our team’s attentive service stood out during your stay. Our well-maintained facilities and comfortable rooms aim to create a welcoming environment. Situated on Avenue Louise, we’re proud to offer a prime location that combines convenience with Brussels’ vibrant charm. We look forward to welcoming you back. Best wishes, Wesley Langerak , General Manager

    Dear Brendan, It was a pleasure to receive your kind feedback. It’s wonderful to hear about your positive experience at Thon Hotel Bristol Stephanie. We’re delighted our team’s attentive service stood out during your stay. Our well-mainta… Show more

    Thon Hotel Bristol Stephanie
    31 August 2025
  • David

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
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  • Leila

    Reviewed: 25 August 2025 · Stayed in July 2025

    Verified review
  • Suqian

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • Raed

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
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  • Jessica

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Clean and comfortable beds, with a spacious room.

    Shower was small and slippery for the size of the bathroom.

    Property response:

    Dear Jessica, Thank you for sharing your review with us. We're delighted you chose Thon Hotel Bristol Stephanie for your stay. Our team takes pride in maintaining spacious accommodations with bedding designed for proper rest, and we're thrilled this contributed to your comfort. The recent upgrades to our rooms focus exactly on creating these welcoming spaces our guests appreciate. Regarding the bathroom experience, we've recently begun refreshing our shower areas with improved layouts and non-slip surfaces as part of ongoing renovations. Our maintenance team would have been happy to address any immediate concerns during your stay. Finally, we're particularly pleased you found value in your visit - our housekeeping team works diligently to uphold the high standards reflected in your ratings, and we've recently introduced new eco-friendly cleaning protocols that guests are noticing. We hope to welcome you back. Best wishes, Wesley Langerak , General Manager

    Dear Jessica, Thank you for sharing your review with us. We're delighted you chose Thon Hotel Bristol Stephanie for your stay. Our team takes pride in maintaining spacious accommodations with bedding designed for proper rest, and we're th… Show more

    Thon Hotel Bristol Stephanie
    27 August 2025
  • Edukondalu

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Manjinder

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
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  • Mcginley

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    The bed was so comfy and the room was spacious and clean. Staff were friendly and overall, our experience was amazing! would definitely recommend to others. Also, what type of mattresses does the hotel use? Really considering getting one because our sleep was so good.

    n/a

    Property response:

    Dear Guest, Thank you for your positive review. We are thrilled to hear that your stay at Thon Hotel Bristol Stephanie was so enjoyable. Our team takes pride in providing signature hard mattresses with dual-density pillows sourced directly from a local and Belgian producer, to ensure exceptional sleep quality, and we’re delighted this contributed to your comfort. Your kind words about the spacious layout of our rooms and the attentiveness of our staff truly motivate us to maintain these standards. We hope to welcome you back soon. Best wishes, Wesley Langerak , General Manager

    Dear Guest, Thank you for your positive review. We are thrilled to hear that your stay at Thon Hotel Bristol Stephanie was so enjoyable. Our team takes pride in providing signature hard mattresses with dual-density pillows sourced direc… Show more

    Thon Hotel Bristol Stephanie
    27 August 2025
  • Sanja

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    The room we got was quite big for our needs. It was located close to many attractions. staff was very friendly responsive and accommodating

    shower was awkward and difficult to get into for older people.

    Property response:

    Dear Sanja, Thank you for this review of your recent stay. We're delighted your spacious room met your needs and that our friendly team made you feel welcome throughout your stay. While we regret the shower's accessibility didn't meet expectations, please know we're currently renovating all bathrooms to enhance comfort for every guest. We’re thrilled you appreciated our prime Avenue Louise location near Brussels' top attractions – it truly lets guests immerse themselves in the city's charm. We hope to welcome you back. Best wishes, Wesley Langerak , General Manager

    Dear Sanja, Thank you for this review of your recent stay. We're delighted your spacious room met your needs and that our friendly team made you feel welcome throughout your stay. While we regret the shower's accessibility didn't meet exp… Show more

    Thon Hotel Bristol Stephanie
    27 August 2025
  • Hafeez

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Amazing hospitality and the hotel is very clean!

    Property response:

    Dear Hafeez, Thank you for your feedback. We're delighted you appreciated the attentive service from our team and noticed our commitment to maintaining a spotless environment throughout your stay. Our daily housekeeping staff takes pride in their thorough approach, and we're glad the level of cleaning contributed to your comfort. It's always rewarding to hear when guests value the care we put into every detail. We look forward to welcoming you back. Best wishes, Wesley Langerak , General Manager

    Dear Hafeez, Thank you for your feedback. We're delighted you appreciated the attentive service from our team and noticed our commitment to maintaining a spotless environment throughout your stay. Our daily housekeeping staff takes prid… Show more

    Thon Hotel Bristol Stephanie
    22 August 2025
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  • Robert

    Reviewed: 20 August 2025 · Stayed in May 2025

    Verified review

    We had an evening meal twice. The choice was a bit limited but the meals served were very good and the soup is recommended. Particularly liked the welcoming aspect of having locally produced sweet snacks on the check in desk when you returned to the hotel in the afternoon and also welcoming new arrivals

    Can't think of anything we didn't like about the hotel. Brussels itself was very crowded and many of the tourist visitor sites were marred by building work, scaffolding and fencing

    Property response:

    Dear Robert, Thank you for taking the time to share your review. It's wonderful to hear about your positive experience at Thon Hotel Bristol Stephanie. We're delighted you enjoyed our evening dining options and found the soup particularly memorable. Our chefs take pride in crafting varied seasonal menus with quality ingredients, and we're glad this shone through during your stay. The sweet treats at reception are part of our commitment to create warm moments and to make our hospitality special. Thank you too for highlighting our spacious rooms and excellent service standards. It would be a pleasure to welcome you back on a future occasion. Best regards, Wesley Langerak , General Manager

    Dear Robert, Thank you for taking the time to share your review. It's wonderful to hear about your positive experience at Thon Hotel Bristol Stephanie. We're delighted you enjoyed our evening dining options and found the soup particular… Show more

    Thon Hotel Bristol Stephanie
    22 August 2025
  • Anonymous

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    room, location

    some of the staff's attitude

    Property response:

    Dear Guest, Thank you for sharing your feedback. We appreciate it. We're delighted you found your room comfortable and enjoyed our central location on Avenue Louise. However, we sincerely regret some interactions with our team didn't meet our usual standards of hospitality. Please know we've shared your feedback directly with our front office manager to reinforce our service training. Nonetheless, we're glad our prime location between Brussels' fashion district and cultural landmarks added convenience to your stay. We would love to welcome you back for another stay. Best wishes, Wesley Langerak , General Manager

    Dear Guest, Thank you for sharing your feedback. We appreciate it. We're delighted you found your room comfortable and enjoyed our central location on Avenue Louise. However, we sincerely regret some interactions with our team didn't meet… Show more

    Thon Hotel Bristol Stephanie
    27 August 2025
  • Maksut

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
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  • Liliane

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Everything to be honest . The view and location. The room their were so clean .

    Nothing .

    Property response:

    Dear Liliane, Please accept our sincere thanks for this glowing review. It's wonderful to hear you enjoyed your stay at Thon Hotel Bristol Stephanie. We're delighted our elegant spaces and attentive team contributed to your positive experience. Our location on Avenue Louise allows many guests to appreciate Brussels' vibrant energy while enjoying peaceful rooms, and we're thrilled you found yours impeccably maintained during your visit. We look forward to welcoming you back for another excellent experience! Kind regards, Wesley Langerak , General Manager

    Dear Liliane, Please accept our sincere thanks for this glowing review. It's wonderful to hear you enjoyed your stay at Thon Hotel Bristol Stephanie. We're delighted our elegant spaces and attentive team contributed to your positive exper… Show more

    Thon Hotel Bristol Stephanie
    20 August 2025
  • Liliane

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    The view and the location was good near the town . The room was clean and stuff was friendly too .

    Nothing

    Property response:

    Dear Liliane, We would like to thank you for this great review of your recent experience with us. We're delighted our team could contribute to your lovely weekend getaway. Our soundproofed rooms aim to create the peaceful retreat you described. It was our pleasure to provide friendly service alongside clean, comfortable accommodations in this prime location near Brussels' finest boutiques. We're particularly glad you enjoyed watching the city buzz from your room while maintaining tranquility - a balance we work hard to achieve with our triple-glazed windows. It would be a pleasure to welcome you back in the future. Best wishes, Wesley Langerak , General Manager

    Dear Liliane, We would like to thank you for this great review of your recent experience with us. We're delighted our team could contribute to your lovely weekend getaway. Our soundproofed rooms aim to create the peaceful retreat you descr… Show more

    Thon Hotel Bristol Stephanie
    22 August 2025
  • Althuwaikh

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review
  • See the hotel
  • Neelima

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Location is great, staff was welcoming and helpful! Rooms were clean and comfortable.

    None.

    Property response:

    Dear Guest, We would like to thank you for this review about your experience in our hotel. It’s wonderful to hear your family enjoyed their stay at Thon Hotel Bristol Stephanie. We’re delighted our prime location on Avenue Louise made exploring convenient for you. Our team takes pride in offering warm service, and we’re glad their efforts contributed to your comfort. The spacious rooms with renovated bathrooms and plush bedding aim to provide that home-away-from-home feeling you appreciated. We look forward to welcoming you back. Best wishes, Wesley Langerak , General Manager

    Dear Guest, We would like to thank you for this review about your experience in our hotel. It’s wonderful to hear your family enjoyed their stay at Thon Hotel Bristol Stephanie. We’re delighted our prime location on Avenue Louise made exp… Show more

    Thon Hotel Bristol Stephanie
    24 August 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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