Not quite 5 star standard, and not an ideal location for most of the island’s restaurants & activities.

Stayed in August 2025

At the restaurant beside the pool, the lunch took a very long time to arrive

It was all inclusive so we had everything

Stayed in July 2025

The property does not look newer at all and could be cleaner. If you don’t keep the balcony doors shut, your entire room and bed sheets will become damp to the point we were sliding all over the floor. The food was horrible. The drinks were ok-no premium options unless you go to Castle View restaurant and pay for premium alcohol. The resort beach area was not exactly swimmable. The property is further away. Be prepared to pay a significant amount to go to the Bridgetown area. Some of the staff was rude, particularly in the bar and dining areas.

I enjoyed the entertainment, the convenience of the complimentary shuttles, and some of the staff members were polite and hospitable. I enjoyed the beautiful beach at Carlisle Bay most of all!

Stayed in August 2025

The food at the bar and grill next to the pool wasn’t the best. The room service menu was very limited and has a charge of $25 even if you book the all inclusive option (which isn’t bad, the food just wasn’t good)

The property was clean and easy to navigate. The staff was nice and attentive to all of our needs. Terrell was a great bartender and gave my partner and I a great experience. There were also a lot of activities throughout the week to enjoy!

Stayed in August 2025

Location and fire alarms all night

Food and service was good

Stayed in June 2025

Less efficient scheduling of the staff, specially in the buffet. When we got stranded due to the Air Canada strike, they could've shown a bit more consideration and given us a better rate. We had to pay higher than what we paid through Air Canada Vacations.

Spacious rooms and comfortable. 99.5% efficient and friendly staff with some very rare exceptions. Food was excellent. Nice pools and surrounding. Very comfortable. Little entertainment but what they offered was classy and enjoyable. Good drinks all over. Very friendly bartenders. They offer a free shuttle to the Caribbean side to Carlisle Bay are. That was a good thing. Enjoyed the snorkeling and the vibe of the city.

Stayed in August 2025

The food was my least favorite

Friendly staff, best butlers , great drinks, very intimate vibe even though children were there.

Stayed in July 2025

Beach is not accessible Limited activities Far from the south (where the fun is) and transportation is expensive Fire alarms kept going off Nothing close by

Our suite was exquisite Customer service impeccable Has variety of food Butler service was mind-blowing Room service on point

Stayed in July 2025

The food was great; our overall stay was great. It was quite and great for relaxation.

Stayed in July 2025

It was an unforgettable experience that made me never want to leave. The massage, the food, and the staff all made us feel like we were a priority. I will truly miss my time here.

Stayed in August 2025

Friendly staff, tasty food, comfortable and spacious room, and gorgeous views

Stayed in August 2025

That the family pool is next to 2 bars and it becomes rowdy with people acting up drunk at the bar/grill. It’s not much of a family pool area especially when people are smoking weed and the resort is a non-smoking resort.

Beautiful location and staff were so friendly and accommodating.

Stayed in July 2025

The resort needs to have an adult only pool, and the resort should have more availability to food without an extra charge. Every time we came back to the resort from an excursion, all restaurants were closed. If there was a food truck or grill available during those odd hours, it would have been perfect. If we ordered room service, there was an additional charge. I did not like that

Most of the staff were welcoming, the resort was beautiful, the view was great, and loved that there were multiple pools.

Stayed in August 2025

The Staff wasn't the best this time around. Our first visit was better

Almost Everything was perfect

Stayed in August 2025

No face towels throughout the day Not many food options Lack of entertainment

Beautiful and pretty views Bartender Deshawn in the Burnt Casket made the stay better.

Stayed in July 2025

Cleanliness and air conditioning was quite poor

The staff

Stayed in July 2025

I was very pleased.

The staff were very pleasant and friendly willing to make my stay comfortable.

Stayed in July 2025

I had an issue the first night of my stay with no resolve or response. However, I still made the best of my birthday solo travel. Air conditioning was in and out! I reported that it was not working on the first day. By the next day 6:00am I had woke up out my sleep sweaty and the whole room moist. The floors were wet, mirrors and bed soiled on many days the whole room just felt moist. I had to get up out my bed to go downstairs to report it. They didn't seem to care and like it's a common occurrence. The inconsistency of the air going in and out can cause one to get sick and total discomfort on their vacation. I also think the hotel is already dated for being fairly new. The cleanliness needs to be checked more often. My floors were never mopped before or after I checked in. It always felt like a sticky like film on the floor and feet. I also had an obstruction to what was supposed to be an "ocean view". Room was not previously set up for birthday celebrations upon entering my room they just dropped everything off later on. Definitely a disappointment for such a high rated resort that gives 3 star treatment.

The landscaping, views around the resort and the ability to utilize three different pools. The bartenders were the nicest at the resort. Castle view restaurant was the best for food and the food truck.

Stayed in June 2025

The beach access is limited and you can’t get in the water, the bathrooms smelled like sewerage, limited food options, not a lot of entertainment or things to do

Stayed in May 2025

The only bad thing was the bathroom smelled bad.

I liked it a lot. Very big and spacious.

Stayed in May 2025

Attention to detail was lacking

Food, pools and entertainment

Stayed in May 2025

can’t think of anything

Well maintained . Beautiful views . Modern design .

Stayed in May 2025

There were areas around the elevators that were not cleaned. Swept or mopped our entire stay. The rooms are clean but still needed a good mopping. There were no face cloths in the room so we had to request. Also had a problem with our safe, it took literally all day for a maintenance person to come resolve it, cutting into our vacation time

Beautiful hotel that looks exactly as it did in the pictures.

Stayed in May 2025

Cleaning was not good, the mini bar was really dirty hairs in it and in all The 3 days they didn’t clean it, there was a coke open before O was there when I enter the room and they never changed it, I call them 3 times to say there was not hot water they never came to check it. Concierge team was rude. Fronk desk were friendly.

The room decor and the food was ok

Stayed in May 2025