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  4. Reviews of Hotel Novum

Reviews of Hotel Novum This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Primorska 37, 88390 Neum, Bosnia and Herzegovina

#7 of 22 hotels in Neum

Guests' Choice

Review Score

Based on 41 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.6

  • Free Wifi

    9.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 26, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Side Sea View
    • Stayed 3 nights

    The sink in the shower was slow during water run off.

    The breakfast was excellent, the location too. It is nice and quiet place, which meets our expectations. We would like to spend our holiday in Novum next year.

    Stayed in August 2025

  • Reviewed: August 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    a bit expensive

    Location, breakfast and free parking

    Stayed in July 2025

  • Reviewed: June 29, 2025

    8.0
    Amazing place and very good for price would definitely recommend
    • Leisure trip
    • Family with young children
    • Standard Triple Room with Balcony and Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    Walking distance to the near by activity area is a little bit far

    The hotel is in a good new shape Rooms are clean and well maintained The staff is very friendly and kind I asked for sea view room and they kindly provided it which made the experience even better The parking is convenient The location is quite and safe neighborhood

    Stayed in June 2025

  • Reviewed: November 1, 2024

    9.0
    Nice location to access the waterfront
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony and Side Sea View
    • Stayed 2 nights

    As this is not the high season, the recepionist does not work 24 hours. When I checked in, there was no one and the contact number was the desk phone with no pick up. It took me a while to communicate with the booking agent to find the receptionist. If they can leave a mobile phone in the hotel, that will be helpful.

    The hotel is well located with an easy access to the sea - good for anyone who loves swimming. It has a spacious parking lot. The room has a balcony facing the sea with a nice view of the water. The staff is friendly.

    Stayed in October 2024

  • Reviewed: September 27, 2024

    10
    Exceptional
    • With a pet
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Side Sea View
    • Stayed 3 nights

    The staff, especially the girl who worked at the reception, ready to do a favor or kindness. She is really resourceful and approachable.

    Stayed in September 2024

  • Reviewed: September 27, 2024

    9.0
    We discovered a nice place for our holidays, friendly staff, and we enjoyed being there.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    We didn’t like the access to the sea, it needs more attention.

    The sea view and that peaceful vibe

    Stayed in August 2024

  • Reviewed: September 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Balcony and Side Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Need to provide hand wash in the bathroom which was missing. When asked the receptionist, no action was taken, we used shower gel to wash our hands.

    Location was excellent, the car park was perfect. Bathroom and the restaurant was excellent. The food in the restaurant was very good.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    I like everything. The faciliti itself, the accommodation,the restaurant, the view and of course the staff.

    Stayed in September 2024

  • Reviewed: September 1, 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in August 2024

  • Reviewed: July 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Side Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    This is an excellent location on the beachfront. Free beach chairs and amenities on a private beach. Great continental breakfast served. Very pleasant and helpful staff. Thank you for making our stay felt like at home. Highly recommended by our family!

    Stayed in July 2024

  • Reviewed: July 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Balcony and Side Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    I like hotel location ,comfortable rooms and whole facility..Beach front for tanning and also covered space if you prefer more shade. Beach chairs are included.

    Stayed in July 2024

  • Reviewed: July 3, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Balcony and Side Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Such a lovely place, it feels like home and believe me comparing with Croatia excellent value for money

    Stayed in June 2024

  • Reviewed: June 30, 2024

    10
    The best hotel in Neum.
    • Business trip
    • Family with young children
    • Double Room with Balcony and Side Sea View
    • Stayed 6 nights

    The breakfast could be better.

    It was very clean; the room was spacious. The hotel has a parking. The staff was very friendly and supportive.

    Stayed in June 2024

  • Reviewed: June 29, 2024

    10
    It was an excellent choice to use this hotel.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Some work on the beach could be done

    The staff was very friendly. Food was excellent.

    Stayed in June 2024

  • Reviewed: November 24, 2024

    1.0
    Filthy hotel, unclean rooms, management steals your money
    • Leisure trip
    • Couple
    • Double Room with Balcony and Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    SCAM ALERT! Beware of this hotel. The rooms are filthy, management lies, will steal your money. DO NOT STAY HERE! Upon arrival, we found our hotel room and bathroom to be dirty. When we complained, they initially offered to put us in a different room. But another couple who also checked in at that same time also complained about their room being unclean, which made us doubt about the cleanliness of the other rooms in the hotel. We were told by the receptionist we’d be issued refunds if we decide to go to a different hotel and she apologized about the cleaner not cleaning the rooms properly. She even suggested a hotel nearby for alternative accommodation and assured us we’d get our refunds. It’s been over a month now and no refunds have been issued. Both myself and booking.com customer service are trying to reach this hotel and they aren’t responsive. They stole two nights of payment from us when we didn’t even stay there. Do not book this filthy hotel if you don’t want to spoil your vacation. There are other better hotels in the area that are way better for the same price.

    Stayed in October 2024

  • Reviewed: October 28, 2024

    1.0
    Apsolutno grozno, pogledajte detaljan opis
    • Business trip
    • Group
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    Kao prvo taj dan kad sam trebao doći u hotel na pola puta sam dobio poziv da se nešto iskomplikovalo pri rezervaciji putem bookinga, da su valjda prebukirali hotel i da nemaju slobodnih soba iako sam ja tačno mjesec dana prije rezervisao. Mogli su nazvat 10 dana ranije ili barem koji dan ranije da mi jave da se ja mogu snaći a ne na pola puta. Putovao sam iz Tuzle prema Neumu. Na kraju su nam našli smještaj u nekoj privatnoj kući koji je bio lošijeg standarda a nisu umanjili cijenu koja je da i to napomenem za oktobar bila nerealna. 3 sobe sam uzeo koje su koštale 500 KM za noć, ukupno 1500 KM za 3 noći. Tepih u sobama je bio prljav, daska od wc šolje se raspala u sve 3 sobe, u jednoj od soba vodokotlić je curio i da napomenem da su kreveti i jastuci izuzetno neudobni. Kolega evo već tri dana poslije boravka ima problema sa bolom u vratu zbog jastuka. U cijenu je bio uključen doručak koji je takođe bio katastrofalan. Drugi dan sam okačio ujutru na sobu da se može soba očistiti, ali me to dočekalo naveče na vratima i niko nije ulazio u sobu. I na kraju usluga je bila nikakva ili ti ga nepostojeća jer nikog nije bilo na recepciji većinu vremena. Zadnji dan kad smo mi odlazili došla je grupa od dvadesetak ljudi iz Kine koji su rezervisali veći broj soba u hotelu, a na recepciji ih niko nije dočekao. Bili su totalno zbunjeni i pogubljeni, na kraju sam ja sa kolegom morao glumiti recepciji i pomoći im. Bili su u nevjerici da ih niko nije dočekao, nisu imaju čaršafe u svojim sobama i niko im nije objasnio za hranu, gdje mogu jesti i kada a ljudi su došli naveče s puta i vjerovatno gladni. Da sumiram, iskustvo mi je bilo zaista grozno, toliko grozno da sam jedva čekao da dobijem mogućnost da ocjenim smještaj i stvarno sam izdvojio vrijeme da se potrudim sa objasnim sve u detalje.

    Iskustvo je bilo toliko loše da stvarno nemam ništa dobro da kažem za njih, a detaljno ću opisati sve negativno da budući gosti znaju šta mogu očekivati od smještaja.

    Stayed in October 2024

  • Reviewed: September 26, 2024

    5.0
    2nd attempt at end of season....but big lacks in quality
    • Leisure trip
    • Solo traveler
    • Double Room with Balcony and Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    ++design,location on sea,parking,comfy bed,kettle in room --big lacks in cleaning,sound iso very poor and from 5:30am perpetual noisy guests and staff in corridors,rather simple choice at breakfast,poorly working shower

    Stayed in September 2024

  • Reviewed: August 21, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: August 21, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: August 13, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Triple Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: July 31, 2025

    10
    Exceptional
    • Couple
    • Deluxe Triple Room with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: July 24, 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: July 20, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: July 13, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Triple Room with Balcony and Side Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

Showing 1 - 25

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