There was a distinct smell coming from the bathroom, besides that everything was fantastic.

Lots of variety for breakfast. Each day was different. Located right inside old town. Room was large, comfortable and spacy. Bathroom was huge and water flow was great. Beautiful architecture especially the courtyard. Didn't get chance to try the spa. Staff are very helpful and humble.

Stayed in August 2025

Great location and the design / layout of the hotel is very cool! Would definitely stay again.

Stayed in August 2025

Taxi not permitted in

Location & Sauna

Stayed in August 2025

Nothing to mention.

Location and service. They allowed us early check in which was very helpful as we had a long and tiring flight.

Stayed in August 2025

The staff were very helpful and always willing to help. Breakfast was good. Room was very spacious. We booked for 6 nights in total and were very satisfied with the service and facility. Overall it was a good value for the price.

Stayed in August 2025

Nothing.

Great Location. Very helpful staff especially Hassan and his colleagues made sure we were comfortable at all times. The manager was also helpful. We stayed for 6 nights in total. Lots of variety for breakfast. Hotel has wonderful decor especially the court yard.

Stayed in July 2025

Couldn’t alter the air con temp in our room as the control wouldn’t work and although I did request it to be looked at, it didn’t get fixed.

Beautiful, opulent rooms and guest areas

Stayed in August 2025

The housekeeping staff was a bit lazy. You have to tell them to put water in your room.

The location is superb. Walking distance to all key attractions. Hasan at the check-in desk was very helpful.

Stayed in July 2025

Nice property in the city center

Stayed in July 2025

Room need maintenance and renovation as all the property is being old

The location was very good near to nizami street

Stayed in July 2025

Spa facility and turkish bath

Room was quite small and could have processed with balcony room

Stayed in June 2025

The. breakfast was average ...juice was average, the hot food was average.

I liked the very large comfortable room and nice bed and walk in shower. Downstairs had a very comfortable reception area..very relaxing. The room had coffee and a kettle. with bottled water. Air conditionng too. The location weas excellent in the old town ...everything was only 10 minutes walk away and in a nice area.

Stayed in July 2025

Pick up from airport poorly managed

All round good deal and service

Stayed in July 2025

The spa was awful only sauna which would need to be switched on by customer calling 2 hours before. Safe wasn’t working which was replaced and we were charged more than the booking.com fee the breakfast was no good

Location and staff were excellent. The staff from reception to the young girl serving breakfast were fantastic and helpful

Stayed in June 2025

Told to wait for check in time and room was not ready until 1 hr after check in time

Location and the grand interior

Stayed in June 2025

The difference in room sizes was quite noticeable, even though both rooms were booked in the same category but good enough for two people. • Some of the front desk staff were not very helpful or warm, and didn’t assist when we enquired about sightseeing options. • No support from the hotel’s travel desk, but thankfully several travel agencies were located just outside, offering brochures and arranging tours with ease.

The place had the elegance and aura of an old palace, with a graceful charm that made the stay feel special. • Located in the heart of the Old City, with all major attractions just a short walk away. • Surrounded by numerous cafés and restaurants, including a lovely open-air eatery right opposite the property. • The hotel’s rooftop restaurant was a highlight—relaxing ambience, courteous staff, and delicious food, better than many outside places we tried. • The heritage feel of the property added to the experience, giving a sense of timeless comfort. • One of our rooms was spacious, airy, and ideal for three guests, with a large bathroom and extra bed. • The second room, although smaller, was still comfortable and adequate for two. • Breakfast was decent, and the overall atmosphere remained peaceful throughout our stay.

Stayed in May 2025

Not much comfortable. Food was just fine.

Ambiance was nice. Location was great.

Stayed in February 2025

The location of the hotel is just perfect in heart of old city where you are surrounded with attractions, restaurants, museums & historical monuments, the hotel itself is a museum with nice design. Our room was in the extension clean and tidy.. the breakfast was acceptable but could be better/ also the staff in restaurants are not available or busy somewhere but it’s ok. The receptionists are professional and kind especially the lady who was very helpful. Thank you. Khaoula 🇲🇦🤍🇦🇿

Stayed in May 2025

breakfast room could do with a proper clean and spruce up. The view from the rooftop terrace was lovely but you didn‘t want to spend more time than necessary there as there was just lots of stuff laying about, plates were dirty, tables not whiped.

fantastic location and the atrium looks very nice.

Stayed in May 2025

A centrally located hotel with a traditional design, featuring antique-style furniture that gives it a museum-like charm. It’s just a short distance from the Old City gate and a few minutes walking to Nizami Street. Soundproofing is not so good however the spacious and beautifully appointed room more than compensated for it. Breakfast was quite good, and the staff were courteous and friendly.

Stayed in May 2025

Breakfast could be better

Interior of the hotel, location, welcome fruits

Stayed in April 2025

Sauna n Turkish bath wasn't available 😕

Staff was very good and friendly. Arzu took great care of us.

Stayed in April 2025

Cars to drop off and pick up in time from outside. That means no access for the cars to Shah Palace hotel.

Rooms were good, breakfast was good, location was good except inconvenient for our car at the entrance.

Stayed in April 2025

Not external windows to one of our rooms

Very central location, spacious rooms, professional and friendly staff

Stayed in April 2025