Thisstaff is so incredible

Stayed in September 2025

Location,, 5 minute walk to anywhere. The bed was fantastic. Friendly staff. Very clean.

Stayed in August 2025

It was a bit cosy

The location, restaurant and the best bed for comfort ever!

Stayed in August 2025

The pillows ,way to soft

Classy

Stayed in August 2025

The lifts are very slow

The staff are so attentive and always keen to help. The beds are extremely comfortable. The breakfast is amazing and so plentiful

Stayed in August 2025

No pool/spa facilities, room service closed during our stay. Concierge were incredibly polite and helpful, every interaction was pleasant. An older blonde/brown haired lady was degrading and rude regarding us booking in with booking.com, made us feel inadequate for the hotel despite paying like everyone else. Shower had mould in the corners and a wall had a hole that had been patched however obviously not finished. The bathroom door is a bit odd, toilet paper was in an awkward spot when using the toilet. Bed was comfy and clean otherwise. Convenient restaurants in the building with delicious food.

Location was great and presentation of lobby immaculate.

Stayed in August 2025

Had trouble connecting to the in room Chromecast

Everything was central to where we needed to be Parking was right below at Wilson’s with valet

Stayed in August 2025

The bar staff. Both upstairs and down were rude. They said they were closing the upstairs bar at 10, went for a drink at 9.30 and they claimed to have called last orders 10 mins before and rudely exclaimed they needed 40 mins to clear down. Then a guy on the downstairs bar was super shifty about card payment, charging me twice by "accident". Shame, everything else was amazing about this hotel, highly recommended aside from that. Don't let this put you off staying here though, it really is a fantastic hotel.

Almost everything was exceptional. The location, rooms, facilities, reception and concierge, restaurant workers and so on. All amazing, really exactly what you'd expect for this type of hotel and more.

Stayed in August 2025

Double charge via Bookings and the Hotel... took a number of follow ups with Sofitel to get my money back. You would think the payment system between the hotels and Booking were sophisticated enough and long standing for this not to occur

Stayed in July 2025

The room and bed were very comfortable.

Stayed in July 2025

I did not like that I could have got a better deal direct with hotel at $70 night cheaper plus including free breakfast and free parking . No response to my email on this matter to date .

Decor is fresh

Stayed in June 2025

nothing all good

It was quit clean as we gone their to just relax. Good hospitality.

Stayed in July 2025

Beds were extremely comfortable

Stayed in June 2025

Good location, very quiet rooms. Walking distance to harbour and mid City. Very nice roof top bar with good food. Very helpful staff and Lovely baguettes. Beds are comfy, and rooms are clean. Love the bath sheets, large and fluffy. A shower cap would have been helpful, but not in room, and door entry width is a little small when coming in with bags to the standard king bed room, which are a small room size - but work for a quick 1 or 2 day stay.

Stayed in June 2025

There was a loud drilling like noise all night, every 20 minutes or so, we didn't get much sleep. Sounded like it was coming from either above us or in the walls. Potentially a plumbing issue

The room was very nice, very clean and comfortable

Stayed in June 2025

The dark corridors

Bed was great

Stayed in June 2025

Little bit pushy on the upsell when checking in

Staff were amazing. Friendly and helpful always

Stayed in June 2025

Check out was lengthy. We were told by booking.com that breakfast was $40. However, when we went to check out and were honest enough to say we hadn’t paid for breakfast, we were charged $50 each. I provided proof of the $40 offer and the staff member eventually provided a refund

Great location, comfortable amenities. Surprise champagne and treats to celebrate my wife’s birthday.

Stayed in June 2025

Next time will try to updrage the spacious room

Location was very close to all sight scenes .

Stayed in May 2025

Room is slightly too small.

Service, new design, bar.

Stayed in May 2025

Toilet not flushing properly. Cleaners left dirty China coffee cup on table

Very nice hotel. Comfortable, tasteful room and very comfortable bed.

Stayed in May 2025

The lobby was stunning, room was comfortable and stylish. Staff were very friendly and accommodating

Stayed in March 2025

Breakfast was poor Very busy and food and crockery was constantly missing and not replaced

Location Service

Stayed in May 2025

The main downside was not having an onsite gym/pool which we understand cannot be rectified. And the partnership with virgin active could be excellent except that facility itself was a let down - dirty, sections closed, no staff help etc.

Freshly renovated with lots of spaces to relax and enjoy the hotel. Everything has been done well and seems to be well thought out

Stayed in May 2025