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  5. Reviews of Novotel Vines Resort Swan Valley

Reviews of Novotel Vines Resort Swan Valley This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Verdelho Drive, The Vines, 6069 Upper Swan, Australia

#3 of 3 hotels in Upper Swan

Guests' Choice

Review Score

Based on 1465 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.4

  • Value for money

    7.8

  • Free Wifi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 3, 2025

    8.0
    Exceptional accomodations and facilities.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The breakfast was very low quality. Lots of options yes but for the price it just wasn't worth it.

    Accommodations were clean and comfortable. The pool was nice and well kept! Staff were courteous, the Englishman behind the bar was exceptional though!

    Stayed in August 2025

  • Reviewed: September 1, 2025

    8.0
    Awesome place to stay
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Housekeeping clean wasn’t great - the dirty glasses weren’t swapped and rubbish wasn’t taken. There wasn’t a great place to eat, only pub style food available.

    Everything was clean and room was really big. Little patio to sit on and seeing the kangaroos on the golf course were awesome. Pool was beautiful and property was expansive.

    Stayed in August 2025

  • Reviewed: August 25, 2025

    9.0
    Perfect thanks
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The hot breakfast was cold for the first 2 mornings but was spot on over the weekend...more people and turn over of food we think so Bain Marie was set higher. Pillows too big for us, however we kept forgetting to ask for flatter ones.

    Spotlessly clean Huge room and bathroom. Well set out. Everything you need is supplied. Views, kangaroos roaming around. Food was supurb but choices were a bit limited after staying for 4 nights. Lots of places to go nearby though for eating out. Room service was insane quick and Zak and the crew extremely helpful and friendly

    Stayed in August 2025

  • Reviewed: August 22, 2025

    8.0
    Ok
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The reception staff were ignorant left us standing there for over 20 minutes whilst answering the phone over guest in front of them

    Excellent grounds but breakfast room Was way too hot

    Stayed in July 2025

  • Reviewed: August 20, 2025

    8.0
    Great value in a great location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    na

    good value for money

    Stayed in August 2025

  • Reviewed: August 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    Did not use the facilities

    Stayed in August 2025

  • Reviewed: August 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Twin Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    none

    The place is spacial, clean and near to nature.

    Stayed in August 2025

  • Reviewed: August 5, 2025

    7.0
    Lovely place to stay, better pillows & an open restaurant would have improved our stay.
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 3 nights

    Could not get a smaller pillow; room only had neck breaking high pillows. Was brought a cushion to use instead. Was not made aware when booking online that the onsite restaurant was closed for renovations; a key feature of why we booked there. Utilised room service instead but menu was somewhat limiting for celiac vegetarians.

    Hotel was clean & presentable, staff friendly, location reasonably well located in regard to SV wineries.

    Stayed in July 2025

  • Reviewed: August 4, 2025

    8.0
    Accor Vacation apartments were, as usual, terrific. For family members in Vines apartments not so pleasant. One 3 x 2 ap
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There were a lot of difficulties with booking despite numerous contacts by phone, email and in person. Also cafe not open until 11am and broken coffee machine in temporary breakfast area. We were not told that we needed to book and so couldn’t get a meal because it was booked out.

    Location

    Stayed in July 2025

  • Reviewed: July 29, 2025

    8.0
    We love staying at The Vines in the winter.
    • Leisure trip
    • Couple
    • Executive Suite
    • Stayed 1 night

    This resort doesn't have 24hr room service. You can only order food up to 9pm and also you cannot get breakfast in your room either.

    We love staying here. Its so peaceful and relaxing, over looking the golf course, enjoying the kangaroos and wildlife and views of the hills.

    Stayed in July 2025

  • Reviewed: July 29, 2025

    9.0
    Clean neat enjoyable
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Happy with all

    Stayed in July 2025

  • Reviewed: July 26, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Outside could do with an update

    Room was well appointed and modern

    Stayed in June 2025

  • Reviewed: July 23, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Apartment is very dated, walls in desperate need of a paint with gouges and marks all through the place particularly the stairwell. TV remotes with no batteries etc, old tv, coffee machine didn't work.

    Good location, good size apartment and facilities good. Staff all helpful and personable.

    Stayed in July 2025

  • Reviewed: July 21, 2025

    8.0
    Relaxed.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights

    We had a gorgeous villa but there was no wifi - that is the only reason I rated a little lower. Other than that a beautiful place to stay.

    I loved looking out over the lake to nature. I loved it was close to the shopping at Ellenbrook.

    Stayed in June 2025

  • Reviewed: July 18, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    No laundry facilities available to wash your clothes.

    Great view, amazing quality rooms.

    Stayed in July 2025

  • Reviewed: July 16, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    I am a diagnosed Ceoliac. I ordered a GF meal for room service, the croquettes and My friend ordered the chicken dish that was also labelled GF as she is severely intolerant. Now we are both suffering from severe pain and discomfort symptoms of gluten digestion. May we please ask you check your menus and full Ingredients. Eg: gravy and stock powders etc you can't label a dish GF if other things have contamination of Glutens and soys etc.

    Resort facilities nice and clean.

    Stayed in July 2025

  • Reviewed: July 11, 2025

    8.0
    Fantastic stay very relaxing. Staff were wonderful breakfast was enjoyable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    We were happy with everything

    Very relaxing beautiful gardens overlooking golf course with kangaroos The hotel is well maintained and stylish. Foyer is welcoming. The rooms are spacious and very clean.

    Stayed in July 2025

  • Reviewed: July 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The coffee machine didn’t work.

    Loved the location, pub and mini golf.

    Stayed in June 2025

  • Reviewed: July 6, 2025

    7.0
    Good value for money perfect for an affordable stay but felt more 3 star than 4
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was immaculate cleanliness wise but smelt a little musky/Smokey needed the balcony door open for a while to freshen it up! The wine glasses at the bar were awful and very old school and small!

    Most beautiful mini golf course ever. Lots of outdoor seating areas and pools, space! The room was immaculately clean! Restaurant was closed but the bar food was good except the starters came at the same time as the main! The staff were really lovely!

    Stayed in July 2025

  • Reviewed: July 6, 2025

    9.0
    Clean spacious room, good location.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy! Could hear someone’s TV at 2am. Trolleys going past the room at 6am!

    Spacious room, beautiful balcony for a relaxing drink in the Afternoon

    Stayed in July 2025

  • Reviewed: July 4, 2025

    9.0
    Repeat customer for life
    • Leisure trip
    • Group
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Stayed at the vines a number of times good value, clean and good rooms The resort looked particularly clean this last time

    Stayed in June 2025

  • Reviewed: July 2, 2025

    7.0
    Great Villa for a family to stay together.
    • Leisure trip
    • Couple
    • Three-Bedroom Apartment
    • Stayed 3 nights

    Felt that the carpet was a bit old and grubby, smelt dusty.

    Love the location, easy to get the all the nice restaurants in the swan valley. Good stay for a family,

    Stayed in April 2025

  • Reviewed: June 30, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Love the location, the comfort, the facilities, the room service, and the kangaroos!

    Stayed in June 2025

  • Reviewed: June 23, 2025

    7.0
    Great place for a conference and gala dinner.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean comfortable and great staff

    Stayed in May 2025

Showing 1 - 25

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