Great Hotel with great service.

Stayed in August 2025

The rooms were a bit hot to my liking - teams would not adjust below 19 degrees and the bedding didn’t quite suit the temperature. A wider variety of pillows is necessary for sleepers with particular needs. The ones available were either too hard or too soft.

The staff were friendly and engaging and remembered names. Facilities were excellent as was the details in the room.

Stayed in August 2025

I think it’s over priced for what you get and Valet parking is $60 a day, don’t be caught out at check in, there is a car park close by for $15 a night

The property was clean and quiet and the room was a good size with a comfortable bed

Stayed in August 2025

I wouldn’t say I didn’t like, but maybe an improvement… I loved the buffet breakfast but as someone eating alone my dishes were getting cleared and I got up to get another option or peruse the items and they kept thinking I was leaving. Surely there is a better system than constantly thinking someone is leaving when it’s a buffet and people are likely to get up and get more food… it just kinda felt like I was being pushed out even though that wasn’t the intention, they were just being efficient, but maybe something to consider.

Loved the location and proximity to restaurants, shops, the botanical gardens. The bed was also super comfy and I had an amazing night sleep!

Stayed in August 2025

Nothing at all - all great

The location and the pool were great

Stayed in August 2025

We didn't have any issues with our stay

I had upgraded the room to a view and for the $20.00 it was great. Breakfast was included. Everyone was super nice. The room itself was really nice. We were only staying the one night but wanted it to be a treat, and it was

Stayed in August 2025

Every single thing

Staff are epic Location was perfect

Stayed in August 2025

Despite being at breakfast for 6:30am the hot food was cold.

Room was great and bed comfortable. Staff are very friendly and attentive. We ate at The Charles and the food and drink was great. Variety of food at breakfast was excellent.

Stayed in August 2025

A little bit busy in the lobby

Very modern and comfortable

Stayed in August 2025

Excellent staff, who were helpful. Excellent pool and facilities.

Stayed in July 2025

The congestion in the driveway at 7am when our booked taxi had to back out because 2 large vehicles were parked by the entrance

The magnificent bed

Stayed in July 2025

The customer service was by far the best customer service I've ever had at a hotel in Australia. From the reception staff, to the valet, everyone was lovely and went really above and beyond. The beds were absolutely lush, super comfy, warm. I also got the Club room and really loved having that space to enjoy and the breakfast.

Stayed in July 2025

Great location and staff were friendly .

Stayed in July 2025

Loved it all!

Loved the elegance throughout the whole hotel. Was just a beautiful weekend getaway. Nothing was too much for staff and the whole experience was amazing!

Stayed in June 2025

Nothing

Great location , clean and nice facilities

Stayed in June 2025

service was really good

Stayed in June 2025

Pool was too chilly

The nicest staff, let me check in at 7am when I asked to leave luggage. Super comfy room, good breakfast in lovely Italian restaurant

Stayed in June 2025

There was nothing we didn’t like.

We absolutely loved the location. The hotel itself is super modern and clean. It had everything we needed. The bathroom was a great size, including a bath. The bed was huge, so comfortable and when we requested more pillows they were so prompt to deliver. The valet service was great. All the staff were so professional and friendly. We can’t wait to come back.

Stayed in June 2025

Breakfast was very average and over priced. Contruction nearby was disappointing as quite noisy in the morning.

Extra comfy beds

Stayed in June 2025

Not a big issue - but CCTV was everywhere. Probably necessary but very noticeable.

New. Good room layout and lighting. Enjoyed the buffet breakfast restaurant. All staff were professional and courteous.

Stayed in June 2025

The weather in Brisbane was unusually cold and the Charles bar on the ground floor was not a comfortable place to be as there were wide open doors onto the street that funelled cold air into the space. The bar staff when asked replied that they were not permitted to close the doors. The rooms we had looked onto other high rise buildings and had no view of the Brisbane River or the City itself. Good for business guests but not necessarily the best place for tourists to stay.

Exceptionally friendly and welcoming staff at Concierge, Reception, Housekeeping and in the Charles Bar. The room was a very good size and the equipment throughout worked well. The lighting switches are a bit confusing and a written explanation in a room guide would have helped.

Stayed in June 2025

All good

Good

Stayed in June 2025

Amenities great,restaurant and swimming pool

Stayed in June 2025

Pool and gym were great. Rooms comfortable and great location.

Stayed in April 2025