The pool being closed for maintenance was a bummer

Everything is close by and the service is always amazing

Stayed in September 2025

The pillows were soft. No shower doors.

The pool, the amazing views, the architecture, the friendly and helpful staff

Stayed in September 2025

We booked a 2 bedroom residence and it was very comfortable and spacious. Plenty of space for family of 4. All amenities were available.

Stayed in August 2025

Nothing to say here. It was better than expected

Upgraded to a 2 bedroom, 2 bathroom apartment. Very nice room with fabulous views

Stayed in August 2025

The Star casino is a little tired now, and staffing low.

The location and room were great.

Stayed in August 2025

Can't relate loved everything

Absolutely loved my stay, wish it was longer every detail was thought of, water bottles conveniently and generously everywhere, gift of a moisturising lip balm and cream on bedside table, spacious !! , clean , automatic toilet ( self heating; flushing and cleaning) etc ..., staff were very respectful and helpful ..etc , had unfortunately pre-booked most of my stay at Sofitel , due to ICC being across the road , biggest regret; I arrived a day earlier so had to pleasure to discover this stay, the Star hotel should be a 5 star hotel , Sofitel ( allegedly 5 stars ) was absolutely horrible, unhelpful staff, unhelpful rude receptionists and management, rooms are tiny for the price you pay, cleanness was terrible , every detail just horrible huge regret , will be staying at Star hotel next time

Stayed in August 2025

Great upgrade, gym is simple but good. Rooms were spacious

Stayed in August 2025

Sydney rainy weather which has nothing to do with the hotel.

Room was clean and comfortable. Pillows were amazing. All staff we encountered were friendly and helpful.

Stayed in August 2025

The in room dining breakfast was horrible. We tried buffet last time and were extremely disappointed so we tried in room dining this stay and it was just as bad.

Great location. Friendly staff. Easy self parking. 2 bed apartments are roomy, and was clean and comfortable.

Stayed in August 2025

Was a cockroach in the kitchen, and some things didn’t work in the bathroom

The View, facility and location

Stayed in August 2025

The staff were amazing, very friendly and helped make my mum's birthday extra special. Great place to stay especially after seeing a shower at Sydney Lyrics Theatre

Stayed in August 2025

Lack of communication and extremely slow check in

Stayed in August 2025

Nothing

Service was amazing

Stayed in August 2025

Cleanliness is good etc but it would be nice if they provided toiletries such as toothbrush and toothpaste seeing as people are paying so much money they should have those in bathrooms apart from that it was good

Stayed in August 2025

There was nothing to fault.

I loved the convenience of the location and the room was excellent. We were offered a complimentary upgrade to a suite, which was a pleasant surprise.

Stayed in July 2025

Check in check out was ridiculously slow understaffed 45min line up to check out 25mins to check in wont stay there again due to this issue.

Stayed in August 2025

Access to entertainment downstairs and close to the city centre

Great stay with the complimentary upgrade

Stayed in August 2025

Not enough tea bags

Clean spacious

Stayed in August 2025

Room and beds could have been bigger

Breakfast was fantastic

Stayed in August 2025

Everything was perfect with perhaps a minor exception, although there are many free to air channels on the tv, $19 for a movie was a little rich, so we did not watch movies.

Very clean, tidy and quiet. The king mattress was perfect as were the pillows. We opted for a package that included breakfast, $50 spending and free parking which made it a fabulous deal. The room was spacious and the wife was able to enjoy the spa bath with a bit of bubbly. Room service was fast. The accomodation was perfect for us as we were catching a show at the Lyric Theatre and there were many restaurants and bars that we made use of in our short stay. We stayed here last year on my birthday as we did this year. This is fast becoming our “city stay” place.

Stayed in August 2025

The stay was too short .

The Star Grand Hotel was more than expected. The Lady who checked us in gave us a surprise upgrade. It was penthouse worthy and such a great gift especially since it was my wife's birthday. We attended the MJ musical at the Lyric theatre so the location was perfect. Thank you to the Star Grand Hotel for making our stay so memorable.

Stayed in August 2025

Ensuite sensor light kept coming on during night waking us up

Stayed in August 2025

View

Lux

Stayed in August 2025

Buffet breakfast was a little dismal compared to the rest of the facility… hated the coffee machines and no barista coffee, food was average. Also thought there could be more alcohol choices at the poolside, as well as better glasses (not plastic) when you pay $30 for a glass of wine you expect quality not served in plastic.

Thoroughly enjoyed our stay here, we were pleasantly upgraded a room upon arrival which was absolutely stunning! All staff was lovely, professional and accommodating , the check in protocol was exceptional, felt like royalist arriving. Would highly recommend and will definitely be back!

Stayed in August 2025