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  5. Reviews of The Benson Hotel

Reviews of The Benson Hotel 4 stars

Cnr Spence & Grafton Streets, 4870 Cairns, Australia

#18 of 75 hotels in Cairns

Guests' Choice

Review score

Based on 1037 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Terrace Room
    • Stayed 5 nights
    • Submitted via mobile

    Bed was too soft

    Location and having bar and restaurant on site

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Very comfortable and good value
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    It was a Wednesday night , but I would have thought more people would be enjoying the outdoor patio off of the bar and restaurant

    Very modern and comfortable

    Stayed in August 2025

  • Reviewed: 28 August 2025

    9.0
    Great stay in the middle of Cairns
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Lift slow and clunky

    Comfy bed, lovely decor, great position, helpful staff

    Stayed in August 2025

  • Reviewed: 26 August 2025

    9.0
    Would stay again. Relaxing few days around my work conference
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Loud music til late on Saturday night, restaurant only open fri and sat

    Central location, pool was nice, staff were very helpful when I arrived earlier than check in, comfy bed

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    Great weekend place for a couple
    • Leisure trip
    • Couple
    • Superior Queen Room with Views
    • Stayed 1 night
    • Submitted via mobile

    Did not like the shower drain system water kept filling up in the shower and flowing to the outside drain.

    Clean and tidy, fresh bed sheets comfortable location is great 👍

    Stayed in August 2025

  • Reviewed: 19 August 2025

    9.0
    The Benson is highly recommended for a stay in Cairns
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights

    It was a little noisy with an 18 & 21 yo birthday party Saturday night on Level 3. Lots of random people in and out the lifts

    Extremely clean, staff were very nice 10/10. Plenty of space in the car park, great water pressure in the shower. Excellent location to everything in the Cairns CBD

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Was awesome thankyou.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower in room wasn't to hot.

    Food was awesome but a little cold.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    We enjoyed the hotel.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Could have better room entertainment

    Good location, cleanness

    Stayed in July 2025

  • Reviewed: 17 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Overall feel

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Very happy with this hotel ,clean,very spacious handy to evrything.rything,
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Crockery and cutlery was provided but nothing to wash or dry them with.Door lock was very hit and miss,

    Location was very central to everything.The room was really nice enjoyed staying there.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    7.0
    Good
    • Couple
    • Superior King Room with Views
    • Stayed 1 night
    • Submitted via mobile

    The aircon stuck on one setting got hot

    View

    Stayed in August 2025

  • Reviewed: 8 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Better bed

    Double bed was two singes pushed together

    Stayed in August 2025

  • Reviewed: 8 August 2025

    7.0
    1 night stay…
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was overpriced and the food choices weren’t that great…plus bar was not open on a Sunday… or any other day than Friday or Saturday… which we found bizarre

    Hotel was fairly well located…

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    Really good experience, enjoyed our stay but more shade is needed for the pool
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 9 nights
    • Submitted via mobile

    Very limited sun umbrellas (2) for the whole pool area, people were putting sun beds right up to the wall to get shade. Given that Australia is the Melanoma capital of the world, I had expected for more shaded areas to be provided around the pool especially as we had a child with us

    This hotel is very central, easy walking distance of the harbour and the shops and restaurants. The hotel was clean, the beds were very comfortable and breakfast was great with good choices. Our room was great but noisy, directly over the bar area which was disappointing as I had emailed the hotel prior to our stay to ask for a quiet room, however the music was only one night of our stay. Fabulous Saxophone 🎷 player on Saturday afternoons for happy hour, really enjoyable on the outside terrace with comfortable seating and shaded areas Friendly helpful staff always happy to help

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Great location, clean comfortable room
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    We stayed midweek. The bar for food and drinks is only open over the weekend. The room was a little pricey for what you got.

    Room was comfortable. Buffet breakfast was nice.

    Stayed in July 2025

  • Reviewed: 2 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    The only thing we were surprised about was that the bar and restaurant were only open Friday and Saturday. But really nothing to dislike.

    The room is gorgeous. Large tele, large room and 2 of the most comfortable beds we have ever come across in a hotel with pillows to match The bathroom is also outstanding. Modern, great size, good towels and a great mirror. Everything you could need or want in a hotel room!! Very central to eateries, pubs,malls and esplanade . Great pool .

    Stayed in August 2025

  • Reviewed: 2 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    -I arrived before the check-in time but the staff was very nice and accommodating and managed to get me checked in early. -the location is perfect. 10 mins walking to the beach or to the mall so very accessible

    Stayed in July 2025

  • Reviewed: 2 August 2025

    9.0
    Room was comfortable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights

    It would have been better if we had some closer shops and proper eateries.

    We didn't reallise that the hotel was so far from everything.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    8.0
    Comfy and refreshed hotel. Would stay again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Some narrow little stools on the teeeny tiny balcony would help for comfort as otherwise u can only stand out there.

    The pool area is fresh and lovely. Beds were super comfy. Our room was on the side that faces gilligans bar so some music sounds to very late which would upset light sleepers.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    8.0
    Nice comfortable hotel close to marina for reef trips
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    They only do food Fridays and Saturdays, I arrived on the Thursday and could have done without having to venture out for dinner.

    One of the good value hotels, 20m walk to the marina, close to the markets. Clean spacious room. Lovely buffet breakfast. Pool open late and I had it all to myself.

    Stayed in June 2025

  • Reviewed: 25 July 2025

    8.0
    comfortable stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    on site restaurant - was not available due to private functions at times we wanted to dine there

    central location - walking distance to cairns central and esplanade

    Stayed in July 2025

  • Reviewed: 22 July 2025

    8.0
    Overall good stay. Will return if visisiting Cairns again
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    They didn’t top up the tea bags everyday. We ran out before the booking was completed

    Location, facility

    Stayed in July 2025

  • Reviewed: 12 July 2025

    9.0
    Very enjoyable and great location.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Views
    • Stayed 5 nights
    • Submitted via mobile

    There was no gym.

    The breakfast was the best ever. Very healthy.

    Stayed in July 2025

  • Reviewed: 11 July 2025

    9.0
    Great place to stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    The pool was freezing, we travelled in July. Only 1 washing machine and dryer, both cost $4 in coins each

    Clean, modern, great location, walked everywhere has a pick up area.

    Stayed in July 2025

Showing 1 – 25

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