Noisy toilet

Wasn't offered breakfast

Stayed in September 2025

Good budget hotel for a short overnight stay.

Stayed in August 2025

Could tell owners were updating as many items were new but definitely need the carpets replaced and broken items like bathroom bin .

Great location , very comfortable bed , clean bathroom .

Stayed in August 2025

Hot water in the shower for more than 2 mins might have been nice.

Stayed in August 2025

It's was a very busy noisy road as this motel was on the main road . During the night I couldn't sleep well . Also the room next to me had there TV up so loud and keep me awake all night with so much noise .,also my room i had I had issues with my door putting the key in each time ,I always had to ask someone .

The staff there were very helpful and friendly, this was very cheap accommodation and room was very basic room ,

Stayed in July 2025

Poor lighting, cannot read. Access not very clear. Kept the heater on during the night, not enough blankets. no comfortable chairs. Cockroaches. stayed for 5 days , cleaning service promised but not delivered. Tired looking, inside and outrside, appeared to be new oin 1960 and no updating as yet. Had to get the maintenance man to fix the outside door which would not lock anymorafter heavy rain I moved from ther to a spacious multi story apartment in Biggera Waters, 2 bedrooms, bathroom as well as en-suite, underground parking, double security for unit and building as well as for parking underground. 2 balconies and overlooking the ocean. Everything comfortablemodern and first class. Cost per day $20 more than Arabella.

the owener was friendly

Stayed in June 2025

A bit dated. Smoking area too close to rooms.

Location closed to CBD.

Stayed in June 2025

The motel is tired. It needed a paint and a freshen up. There was plaster on the walls and hadn't been painted, internet was not available

The receptionist was very friendly and helpful

Stayed in June 2025

Noise from the room next door

Clean and comfortable. Close to clubs and shopping. Close to the main road but traffic noise was not as bad as expected.

Stayed in August 2025

The smoking area in front of my room

Nothing

Stayed in August 2025

Not up to stander Booked it online and didn’t get what we wanted Should get our money back

Not much The pool

Stayed in July 2025

The property was old and the rooms were dark, dingy and had an unpleasant smell. It appeared that some people lived in the motel and were very noisy throughout the night.The smell of cigarette smoke drifting through our room was also very disappointing. We didn’t feel safe staying there, with some residents even discussing stealing items. We were very glad that we only booked for the one night! My husband and I honestly considered leaving and losing our payment. I would never stay at this motel again.

The location was convenient to other planned activities.

Stayed in July 2025

This review has been hidden because it doesn't meet our guidelines.

Nothing

Very friendly staff.

Stayed in June 2025

Room was filthy nothing like the photo on website

Stayed in June 2025

Base mattress was very dirty the 2 chairs in the room were filthy we actually took the blanket off the bed to cover the chairs before we sat in them . Parking was like a dogs breakfast it was all over the place would never recommend it nor would I ever stay there again

Not much

Stayed in June 2025

Nothing

Good

Stayed in June 2025

Who gave this place 10? The room smelt bad, carpet looked filthy, carpet felt filthy (gritty), cockroaches, evidence of other bugs, etc. We don't believe there were active * bedbugs (just evidence) but the mind plays tricks ... kept waking up itchy. Not the hosts fault but, there was a domestic outside our window at stupid o'clock in the morning. The family was evicted in the morning ... very sad to witness. The cheapest in Tweed Heads but still way too expensive. Stupidly we booked (& paid) for 2 nights ... after the 1st night, we cut our losses and left. For just a few $'s more/night ... we found another place - 100% better.One glowing review… were they even real? We booked based on a single 10/10 review — and instantly regretted it. The room smelt bad, the carpet looked filthy and felt filthy and gritty, and we saw cockroaches and signs of other bugs. No live bedbugs (we think), but enough evidence to keep us scratching and on edge all night. To top it off, at stupid o’clock in the morning, a loud domestic erupted right outside our window. Not the host’s fault, but extremely unsettling. The family was evicted the next morning — distressing to witness. Another red flag: my partner’s driver licence details were written down in full at check-in. That’s highly unusual — most places just do a quick visual check to confirm ID. It made us feel uncomfortable right from the start. Yes, it was the cheapest place in Tweed Heads. Still nowhere near worth it. We’d paid for two nights, didn’t ask for a refund, and didn’t expect one — we just cut our losses and left. The motel next door was only a few dollars more and miles better. No follow-up. No apology. No contact. Wouldn’t stay again if they paid us.

Bed was comfortable *

Stayed in June 2025

Curtains in the bathroom are essential. Please put curtains in the bathroom.

Krishna at reception was not only kind and accommodating, but funny and friendly. Worth staying at Arabella just to meet Krishna!

Stayed in July 2025

Room needs painting no hot water tv doesn’t work aircon needs updating

Stayed in June 2025

My colleague checked into the room and then promptly checked out and no refund was offered.

Stayed in May 2025

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Stayed in August 2025

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Stayed in August 2025

There are no comments available for this review

Stayed in June 2025