Reviews of Seaside Village Retreat
2529 Shellharbour, Australia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewVery comfortable upstairs area and beds and well equipped kitchen
WiFi for the tv was not consistent
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe facilities were new
Heating doesn’t cover the ground floor. It was freezing outside, so the ground floor was unbearable, especially for our 3 small kids. And dinning table / kitchen were downstairs. So it was inevitable to use the ground floor. No alternatives or portable heaters were provided. So completely not livable. And mind you this is not mentioned upfront. Also, there was a sharp object sticking out of one of the stairs. It pricked my husband under his foot. When we mentioned to them, they replied and sent maintenance the next day only and we were told it was simply the carpet clip and it’s been fixed. Mind you we’d had to endure our kids don’t step on it the entire time. No apologies about it, no compensation. Definitely not worth the amount of money they charge.
We understand you are used to very high temperatures in Dubai, however your stay was during the middle of an Australian winter. Our home has never received complaints about heating or cooling, and we feel this feedback is unfair given the timing of your visit and your personal preference for extreme warmth. The stair gripper you mentioned is a standard fixture to secure carpet to stairs, and it was attended to the very next day after you notified us. We’re sorry for any inconvenience, but it was resolved promptly and safely. We take all feedback seriously, but we believe this review does not reflect the usual experience of our guests.
We understand you are used to very high temperatures in Dubai, however your stay was during the middle of an Australian winter. Our home has never received complaints about heating or cooling, and we feel this feedback is unfair given the t… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewWhat a stunning place to stay during the holiday with friends! Super clean with brand new renovation. The kitchenware is well-equipped, new with nice designed. It not only have me a better holiday vibes but also showing the owner's care for the guests. The house is located in Perfect spot either for shopping or to go fishing. Very good communication with Alana, organised and caring.
Not at all.
Thank you so much for your kind review we hope to welcome you back one day!
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewNo breakfast but the location was great. Location was excellent, close to Kiama Blow Holes.
Internal staircase, carrying our Bag up.
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewPerhaps some sensor lights at night would be helpful. A little dark at night. Otherwise fabulous town house with lovely facilities.
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewSpacious, comfortable and close to shops and beach
No ceiling fans. We are from QLD and love fresh air. But you couldn’t open windows all the way so we had to run the air conditioner all night on low even though we weren’t meant to. If there were ceiling fans in the rooms this would solve the problem.
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewClean, modern and great location
Car driveway was very tight. Any bigger car would struggle. The single beds were not very comfortable
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewLocation was good
We had a 15 month old with us and the stairs were a bit of a challenge.
Reviewed: 7 October 2024 · Stayed in October 2024
Verified reviewReviewed: 9 January 2024 · Stayed in October 2023
Verified reviewGreat comfortable place for girls' weekends away. However, the house is also great for families. Nice and clean and walking distance to shops and beach.
We are thrilled you enjoyed your stay and hope to welcome you back another time!
Reviewed: 8 January 2024 · Stayed in January 2024
Verified reviewReviewed: 12 November 2023 · Stayed in November 2023
Verified reviewLocation great!
BBQ wasn't clean!!
Thank you for your review, we're pleased you enjoyed the location. We are so sorry about the BBQ, we ask guests to clean after themselves so this may have been missed being checked by our cleaner. We will address this for furture.
Reviewed: 7 August 2023 · Stayed in August 2023
Verified reviewIt was so clean and set out so nicely
The access to the property was so little we own a land cruiser Ute and had trouble every time going in and out, having to reverse out of a time driveway that would struggle to fit a small car. Also the property was not fenced in I have two small children and couldn’t even let them in the back yard without watching them the whole time.
Thank you for sharing your feedback. We're sorry to hear about the challenges you experienced during your stay. Ensuring a secure and comfortable experience for all our guests is our top priority, and we regret that the backyard did not meet your expectations. We provide detailed descriptions and images in our listing for guests, many with larger vehicles find using the garage (which is available to guests) strategic turning methods for easier ingress and egress. Your input is valuable, and we'll continue to strive for improvements based on your insights.
Thank you for sharing your feedback. We're sorry to hear about the challenges you experienced during your stay. Ensuring a secure and comfortable experience for all our guests is our top priority, and we regret that the backyard did not… Show more