Reviews of Reef Palms 3.5 stars

The staff were lovely

It’s out dated and run down

nothing

no complementary milk no wifi password given out no face cloth in bathroom ,rusty fridge

Close to the city

No milk supply for 2 Days so really couldn't enjoy a cuppa coffee in the morning because of no milk 🥛

Larger rooms with kitchenette. Friendly & very helpful staff. Location

nothing

the fact that there was no complementary milk ,or water plus no wifi pass given .fridge needs changing as it was rusty plus notice saying clean your cups it's not housekeeping job ,no face cloth ,kitchen sponge cut in half what a joke

Shuttle bus on weekends

kitchenette

a bit noisy from other rooms

Roomy

Missing smoke alarm, dripping tap, 2 lights did not work

2 nights stay. The room had everything we needed. Staff was very helpful and friendly.

NA

Location, was clean,

The front desk man was very creepy would not stay there if your a girl on your own.

Had to get cleaner to clean out drawers and wash down cuboard doors as they were dirty. Rooms weren't serviced all week. Only got new towels the day before leaving. Sofa was in poor condition. Grubby bath.

Good location and amenities, helpful staff. I'm a returning guest and happy with this accommodation.

The location was good

Room 239....disaster. The room smelt musky. The door handle to the room was difficult to manipulate to open. The two seater sofa cushion was extensively torn and was being held together with numerous strips of black duct tape. Management even entered our room when we were not there to turn the cushions over. This piece of furniture should never have been in the room. The bathroom door was extensively swollen/damaged due to water. Difficulty closing it. The bathroom ventilation fan doesnt work and was filthy/furry (no evidence of ever been cleaned). The spa bath was extensively aged and the jet sprays were filthy (obtained photos) The rubber backing to the curtains was peeling off on all of the curtain drops. In the morning you could see the sun beaming through all the holes. The bathroom light was faulty. TV remote control didnt work. Had to operate the TV manually. Was advised that we should have been accepting of these issues given that they do not recognize themselves as a 5 star rated accommodation. Disgusted that this is what we received after paying full price for a Superior Spa Room. No compensation offered.