Reviews of Quest Mounts Bay Road 4 stars
130 Mounts Bay Road, Perth CBD, 6000 Perth, Australia
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWe received a free upgrade to a bigger room, which was unexpected! The apartment was well equipped, with everything we needed.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe amenities were so clean and tidy. So quiet, the staff were friendly and supportive.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood location. Quiet. Ok value for money. Friendly staff.
Felt a bit dirty. The bedding was clean but the Bathroom had hair on the floor still, shower had grime along the bottom, and the toilet had a skid mark. Needed a good scrub.
Dear Valued Guests, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. However, please accept our apologies regards to the cleanliness of the apartment, this is not the general standard of service we offer our guests. If you can email me your room number and check in date, so we can follow up with our housekeeping team. We very much appreciate your feedback and will use it to help us improve where we can. We would love the opportunity to show how we have improved should you ever return. Warm Regards, Guest Relations Team
Dear Valued Guests, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. However, please accept our apologies regards to … Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRoom was incredibly spacious, and met all of of our needs. Having an apartment was so handy. It meant we could cook, rather than eating out, and do a spot of washing. Staff were super friendly. We arrived late, and there was no issue getting the key and entering the hotel without reception staff. The price for this hotel was fantastic, and we will DEFINITELY be back here.
Parking was tricky, we had a hire car, and it was tough finding a car park. It wasn't until we checked out that I found out the hotel had a car park down the road. I had a sprained ankle at the time, so I would not have been able to walk that far. I would suggest not having a car if you are staying here.
Dear Cassbender, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can welcome you back in the near future. Thank you again for choosing Quest Mounts Bay Road. Warm Regards, Guest Relations Team
Dear Cassbender, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can we… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLiked the spaciousness of the apartment especially after just getting off a cruise ship.
Maybe a tad cleaner especially around the shower area
Dear Gail, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. However, please accept my apologies regards to the cleanliness of the apartment, this is not the general standard of service we offer our guests. We very much appreciate your feedback and will use it to help us improve where we can. We would love the opportunity to show how we have improved should you ever return. Warm Regards, Guest Relations Team
Dear Gail, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. However, please accept my apologies regards to the cleanl… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewIt was good. Standard accomodation. Had everything I needed for te stay.
Vehicle parking is not on premises and you have to walk quite a bit to the parking area.
Dear Hilda, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment, and the service provided by our amazing team. We are however sorry to hear you were not satisfied with our parking arrangements. We do our best to advise guests before arrival of parking options and do not advertise on-site parking through any of our booking channels. We are sorry if this was not communicated effectively to you. Please reach out on your next visit, there is some Quest apartments do have onsite parking. We really appreciate you choosing our hotel and hope we have the opportunity to welcome you back again soon! Warm Regards, Guest Relations Team
Dear Hilda, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment, and the service provided by our amazing team. We are however sorry to hear you were not satisfied wit… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI was able to stay in the same room over two extentions to my stay. On site laundry and kitchenette very useful.
Blood on a pillow and what appeared to be a used condom on the bedside on check in. Housekeeping took care of it in the morning. Woman with gold tooth at front desk never fully completed a task, doubling the amount of maintenance I had to do for my already stressful stay. Only personalised contact from staff was to make sure I was leaving -40 minutes before I was due to check out.
Dear Jacqui, Thank you for taking the time to share your recent experience with us. Please accept my sincere apologies regarding the cleanliness of your apartment. This does not reflect the standard of service we strive to deliver. Had this been brought to the Manager’s attention during your stay, we would have acted immediately to rectify the issue and arranged a room move while housekeeping carried out a deep clean. It is highly unusual for our team to overlook such matters, as they are generally very thorough in their work – something reflected in the majority of our guest reviews. In relation to your comments about the service at reception, may I kindly ask that you email our Front Office Managers directly at fom.mountsbayroad@questapartments.com.au with the details of the staff member involved? This will allow us to properly review the matter and follow up accordingly. We truly value your feedback, as it helps us to improve and ensure we continue providing the high level of service our guests expect. Warm regards, Guest Relations Team
Dear Jacqui, Thank you for taking the time to share your recent experience with us. Please accept my sincere apologies regarding the cleanliness of your apartment. This does not reflect the standard of service we strive to deliver. Had th… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewMy stay at Quest Mounts Bay Road was very convenient and comfortable. The apartment-style setup gave me the feeling of home, complete with modern facilities and a great location close to the city. It was easy to relax and unwind here, making it a pleasant base during my time in Perth
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Dear Previna, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can welcome you back in the near future. Thank you again for choosing Quest Mounts Bay Road. Warm Regards, Guest Relations Team
Dear Previna, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can w… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGood location Great having a little kitchen Shower was amazing
Bed was hard and uncomfortable Would be good to get an email on the day of booking to say where to park and how to get in after hours
Dear Rebecca, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment, and the service provided by our amazing team. We are however sorry to hear you were not satisfied with our parking arrangements. We do our best to advise guests before arrival of parking options and do not advertise on-site parking through any of our booking channels. Apologies if this was not communicated effectively to you. We really appreciate you choosing our hotel and hope we have the opportunity to welcome you back again soon! Warm Regards, Guest Relations Team
Dear Rebecca, Thank you for taking your time to review your recent stay with us. It's great to read that you have enjoyed the apartment, and the service provided by our amazing team. We are however sorry to hear you were not satisfied w… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewExcellent location, so so clean and the staff couldn’t do enough to make our stay enjoyable.
Nothing. Everything was amazing
Dear Andrew, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can welcome you back in the near future. Thank you again for choosing Quest Mounts Bay Road. Warm Regards, Guest Relations Team
Dear Andrew, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can welcom… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewlocation
stay 4 nights but room was clean only once.. no bed made and no fresh towels. carpark was so expensive and far from hotel
Dear Thierry, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. We’re delighted to hear that you enjoyed your apartment and the service provided by our team. Regarding parking, the fee of $25 per 24 hours is a special discounted rate offered by Wilson Carpark exclusively for our guests, with standard fees usually starting from $45. As parking fees are set by the provider, we are pleased to be able to offer this reduced rate to make it more convenient for our guests. We truly appreciate your feedback and hope to welcome you back in the near future. Thank you again for choosing Quest Mounts Bay Road. Warm regards, Guest Relations Team
Dear Thierry, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. We’re delighted to hear that you enjoyed your apartment and the service provided by our team. Regarding parking, the fee of $25… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable and great location
Dear Catherine, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can welcome you back in the near future. Thank you again for choosing Quest Mounts Bay Road. Warm Regards, Guest Relations Team
Dear Catherine, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can wel… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was pretty good. Not in the heart of the city really but up the big steps of Jacob’s Ladder and we discovered some life. Great outlet shopping at a BrewDog brewery. Beautiful park across the road and protected from busy road noise. Great cafe on site too. Staff are really lovely 🙏🏻
We were in the room directly above the cafe…it took us a while to figure the thumping that started really early both mornings was in fact the barista thumping around 🤣 it’s expensive like all of Perth seems to be. Our room wasn’t serviced. We came back late and just ended up asking for towels. We were told the cleaners didn’t work on Sundays, despite seeing the cleaners and their trolleys right next door when we left that morning?
Dear Kelly, Thank you for choosing to stay with us and for taking the time to share your feedback. At Quest Apartment Hotels, we are committed to providing exceptional experiences for our valued guests. We sincerely apologise that your recent stay did not meet your expectations. Please note that at all Quest properties, there is no housekeeping service on Sundays and public holidays. On these days, limited staff are scheduled to manage arrival rooms only. However, should you require any assistance or service during your stay, we encourage you to reach out to reception, and we will do our best to accommodate your needs. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a stay that meets the high standards we strive for. Warm regards, Guest Relations Team
Dear Kelly, Thank you for choosing to stay with us and for taking the time to share your feedback. At Quest Apartment Hotels, we are committed to providing exceptional experiences for our valued guests. We sincerely apologise that your r… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFairly spacious area and bed was very comfortable
Parking situation. Extra $25 a day to park 10 minute walk to underground carpark or find a spot on the street wherever you can for $7 an hour
Dear George, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can welcome you back in the near future. Thank you again for choosing Quest Mounts Bay Road. Warm Regards, Guest Relations Team
Dear George, Thank you for taking the time to review your recent stay with us here at Quest Mounts Bay Road. It's great to read that you have enjoyed the apartment and the service provided by our amazing team. We do hope we can welcom… Show more