8.4

Reviews of Quest Cronulla Beach 4 stars

1 Kingsway, 2230 Cronulla, Australia

  • Jennifer

    Reviewed: 2 September 2025 · Stayed in September 2025

    Verified review

    Booked a getaway to relax following a stressful period at work. Was given room on second floor directly next to heavy works which commenced at 7am on the dot with no warning of potential noise due to jackhammering directly underneath room. Could feel floor and walls vibrating

  • Robyn

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Great location and friendly staff

    Property response:

    Thank you Robyn for your kind words! We're so glad you enjoyed our great location and found our staff to be friendly we’ will be sure to pass along your feedback to the team. We hope to welcome you back to Quest Cronulla Beach again very soon. Warm Regards Patrick Miller Property Manager

    Thank you Robyn for your kind words! We're so glad you enjoyed our great location and found our staff to be friendly we’ will be sure to pass along your feedback to the team. We hope to welcome you back to Quest Cronulla Beach again very s… Show more

    Quest Cronulla Beach
    1 September 2025
  • Kelly

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Location was good. Spa was nice

    Very poor service. Staff seem disinterested in guests. Arrived early and asked to just sit outside by the pool in the sun for the 90 mins until check in was available and this was a no. Arrived back in reception 10 minutes early and despite same person seeing us, served two other people until a quarter past 2 as they seemed to be longer stay or tenants/familiar to receptionist. There was another staff member in the back room who didn’t come out to help. Couldn’t get three more little tiny milks for a coffee. Didn’t call up to tell us our uber eats had been sat on their reception desk while we were wondering what happened to it. Ignored me when I went down to see if it was left in reception and was ignored when I grabbed the bags so anyone could have come and taken it. Really disappointing

    Property response:

    Thank you Kelly for taking the time to share your feedback. While we’re pleased to hear you enjoyed our location and found the spa relaxing, we’re genuinely sorry to learn that your overall experience did not meet expectations. Please accept our sincere apologies for the service issues you encountered. What you described is not reflective of the standard we strive to maintain. Your experience with early check-in, the handling of your Uber Eats delivery, and the interactions with our team are concerning and will be addressed directly with our staff. Every guest should feel welcomed, valued, and looked after regardless of arrival time or length of stay. We also understand how small details, such as a few extra milks or timely assistance, can make a big difference in comfort and satisfaction. We're disappointed to hear we missed the mark on these. Your feedback is incredibly valuable, and we’re using it as an opportunity to improve both our service and communication. We hope you might consider giving us another chance to welcome you back to Quest Cronulla Beach in the future to provide a much better experience that you deserve. Warm Regards Patrick Miller Property Manager

    Thank you Kelly for taking the time to share your feedback. While we’re pleased to hear you enjoyed our location and found the spa relaxing, we’re genuinely sorry to learn that your overall experience did not meet expectations. Please acce… Show more

    Quest Cronulla Beach
    1 September 2025
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  • Renee

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review
  • Patricia

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Everything. Reception friendly. Smelt amazing walking in. Needed early check in. They couldn't have done anymore to accommodate our needs. Easy parking. Great location. Pool spa relaxing. Beach view. Great food everywhere. Mall walking distance. Staff cleaning at all times making sure everyone was happy. No issues. Next day at check out we were able to leave car in parking go for walk eat before our big drive staff we're fine about it.

    Nothing's to not like here . So comfortable and relaxing.

    Property response:

    Thank you Patricia so much for your wonderful review! We’re absolutely thrilled to hear that you enjoyed every aspect of your stay from the friendly reception and relaxing pool spa to the beach views, convenient parking, and nearby amenities. It’s great to know that our team was able to accommodate your early check-in and that you felt well taken care of throughout your visit. Your kind words about the cleanliness and attentiveness of our staff mean a lot to us we truly strive to create a comfortable and welcoming environment for all our guests. We are especially glad you were able to relax and make the most of your time here, even on check-out day. Your feedback is incredibly appreciated, and we can't wait to welcome you back to Quest Cronulla Beach for another comfortable and relaxing stay. Warm Regards Patrick Miller Property Manager

    Thank you Patricia so much for your wonderful review! We’re absolutely thrilled to hear that you enjoyed every aspect of your stay from the friendly reception and relaxing pool spa to the beach views, convenient parking, and nearby ameniti… Show more

    Quest Cronulla Beach
    1 September 2025
  • Brae

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    Fantastic location central to beautiful beaches and the best restaurants.

    Property response:

    Thank you Brae for your lovely feedback! We are so pleased to hear you enjoyed our fantastic location being close to beautiful beaches and Cronulla's top restaurants. We hope to welcome you back to Quest Cronulla Beach for another great stay soon. Warm Regards Patrick Miller Property Manager

    Thank you Brae for your lovely feedback! We are so pleased to hear you enjoyed our fantastic location being close to beautiful beaches and Cronulla's top restaurants. We hope to welcome you back to Quest Cronulla Beach for another great sta… Show more

    Quest Cronulla Beach
    1 September 2025
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  • Riiju

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Close to the beach

    No sunlight Bathroom was not great Spa didn’t work Too expensive for the value.

  • Amy

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Great location and fantastic facilities, super clean. Pool and gym facilities immaculate and very good

    The bed was a little soft but that is down to preference so not Quest’s fault

    Property response:

    Thank you Amy so much for your kind words! We are delighted to hear you enjoyed our great location and took advantage of our clean, well-maintained pool and gym facilities. We appreciate your feedback regarding the bed we understand that mattress preferences can vary, and we’re sorry it wasn’t quite to your liking. We hope to welcome you back to Quest Cronulla Beach again very soon. Warm Regards Patrick Miller Property Manager

    Thank you Amy so much for your kind words! We are delighted to hear you enjoyed our great location and took advantage of our clean, well-maintained pool and gym facilities. We appreciate your feedback regarding the bed we understand that ma… Show more

    Quest Cronulla Beach
    29 August 2025
  • 7.0 Good
    Peter

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
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  • Rebecca

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Location was central. Bed was comfortable. Staff were polite and helpful.

    The kitchen area was very limited. We chose a room with a kitchen as we find vegan options in restaurants very limited so prefer to cook. The kitchen was not adequate for cooking. The room was clean and comfortable enough but a little dated and tired. The building works next door started up before 8am which was a little annoying.

    Property response:

    Thank you Rebecca for taking the time to share your feedback. We're so pleased to hear you enjoyed our central location, found the bed comfortable, and experienced helpful and polite service from our team that truly means a lot to us. We also appreciate your honest comments regarding the kitchen facilities and room condition. We are sorry the kitchen didn’t meet your expectations. Your comments have been shared with our team for review as we continue working on improvements. We’re also sorry about the early noise from nearby construction we understand how disruptive that can be, and we appreciate your patience. Thanks again for your thoughtful review. We hope to welcome you back in the future for a more seamless and relaxing stay at Quest Cronulla Beach. Warm Regards Patrick Miller Property Manager

    Thank you Rebecca for taking the time to share your feedback. We're so pleased to hear you enjoyed our central location, found the bed comfortable, and experienced helpful and polite service from our team that truly means a lot to us. We a… Show more

    Quest Cronulla Beach
    28 August 2025
  • Robert

    Reviewed: 21 August 2025 · Stayed in July 2025

    Verified review
  • Lynne

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
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  • Lisa

    Reviewed: 18 August 2025 · Stayed in July 2025

    Verified review

    Noise from nightclub excessive.

    Property response:

    Thank you Lisa for your feedback. We're truly sorry to hear that noise from Northies hotel affected your stay. We understand how important a quiet environment is for our guests' comfort, and we’re actively exploring solutions to minimize this issue, such as enhanced soundproofing and working with Northies on noise levels. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more restful experience at Quest Cronulla Beach in the future. Warm Regards Patrick Miller Property Manager

    Thank you Lisa for your feedback. We're truly sorry to hear that noise from Northies hotel affected your stay. We understand how important a quiet environment is for our guests' comfort, and we’re actively exploring solutions to minimize th… Show more

    Quest Cronulla Beach
    19 August 2025
  • Anonymous

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review
  • Robert

    Reviewed: 17 August 2025 · Stayed in July 2025

    Verified review
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  • Andreea

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Chelsie

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review
  • Dawn

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Really enjoyed the upgrade to a 2 bedroom suite.

    Property response:

    Thank you for your kind feedback! We're so glad to hear you enjoyed the upgrade to the 2-bedroom apartment. It's always a pleasure to make our guests stay more comfortable. We hope to welcome you back to Quest Cronulla Beach again very soon. Warm Regards Patrick Miller Property Manager

    Thank you for your kind feedback! We're so glad to hear you enjoyed the upgrade to the 2-bedroom apartment. It's always a pleasure to make our guests stay more comfortable. We hope to welcome you back to Quest Cronulla Beach again very soon… Show more

    Quest Cronulla Beach
    18 August 2025
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  • Caldwell

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
  • Esther

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Great location

    Layout of bathroom and laundry on 1 bed apartment

    Property response:

    Thank you Esther for taking the time to leave your feedback. We're glad you enjoyed our great location! We appreciate your comments regarding the layout of the bathroom and laundry in the one-bedroom apartment your input helps us identify areas for improvement. We hope to welcome you back to Quest Cronulla Beach again soon for an even better guest experience. Warm Regards Patrick Miller Property Manager

    Thank you Esther for taking the time to leave your feedback. We're glad you enjoyed our great location! We appreciate your comments regarding the layout of the bathroom and laundry in the one-bedroom apartment your input helps us identify a… Show more

    Quest Cronulla Beach
    11 August 2025
  • Kamal

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review
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  • Patrice

    Reviewed: 9 August 2025 · Stayed in July 2025

    Verified review
  • Lisa

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    It was central to everything

    Nothing

    Property response:

    Thank you so much for your kind review! We're glad to hear you enjoyed the central beachside location and had a great stay. It means a lot to us that you really enjoyed your stay with us. We really hope to welcome you back to Quest Cronulla Beach again very soon! Warm Regards Patrick Miller Property Manager

    Thank you so much for your kind review! We're glad to hear you enjoyed the central beachside location and had a great stay. It means a lot to us that you really enjoyed your stay with us. We really hope to welcome you back to Quest Cronulla… Show more

    Quest Cronulla Beach
    11 August 2025
  • Georgy

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review
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  • Rachel

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review

    Puppy friendly!!

    Property response:

    Thank you so much for the positive review! 🐶 We're so glad you and your pup felt welcome we hope to see you both again at Quest Cronulla Beach again very soon! 🐾 Warm Regards Patrick Miller Property Manager

    Quest Cronulla Beach
    8 August 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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