Lifts are out dated

Location

Stayed in June 2025

Strategic location near to train station and Hyde Park

Stayed in September 2025

Great breakfast. Located near to Hyde Park and train station, very convenience

Stayed in September 2025

good enough varieties

Stayed in August 2025

The elevators are incredibly slow and not all working. This is the 2nd time I’ve stayed here in 2 months and elevators still not working well

Convenient location, super friendly staff and awesome breakfast

Stayed in August 2025

I could not fault anything about the property or the staff.

The service was exceptional. The staff went above and beyond to accommodate us. Any requests we asked were delivered in a timely manner. The facilities are lovely and they even offered a free lolly bar for the kids and carried all of our bags up to the room for us before we arrived in the room. The view from our hotel room was also very lovely. The breakfast was delicious with lots of variety and was very good value and the kids ate free.

Stayed in August 2025

Rooms could do with a refurb

Very welcoming staff.

Stayed in July 2025

Breakfast was ordinary.

The room, location & friendly,bhelpful staff.

Stayed in August 2025

Lifts were a little slow whilst they upgrade all 3 lifts.

Central location 10 min walk to CBD, 5 min walk to restaurant/cafe/bars areas in Surry Hills and Kings Cross. Our room was on the side overlooking Hyde Park which was great, but even the city view side has long views on the upper levels. Quiet for a city location. Rooms comfortable and spacious. We got an early check in the morning we arrived as our room was ready. Will stay here again when next in Sydney

Stayed in August 2025

Not enough warmth in bed - maybe a heavier or additional blanket needed

Room, location, cleanliness, friendly staff

Stayed in August 2025

Pillows

Stayed in August 2025

good size room and bed

Stayed in August 2025

I would not stay at the hotel until they get the lift problem sorted.

The location, view and size of the rooms

Stayed in July 2025

The lift!!!! We had to spare 10 minutes just to wait for our turn in the lift. I think, there’s only 2 lifts working for the entire building.

I love the vibe! The location is perfectly accessible to all. The room is cozy and romantic. The room service is excellent, we ordered a couple of times even as early as 6:00am. The amenities are great and accessible. The hotel itself is a perfect holiday destination.

Stayed in July 2025

The fact both the front desk staff and restaurant staff were initially confused about the inclusions in the package booked and paid for. All was okay on departure with nothing additional to pay.

This hotel is in a great location, easy walking distance from train station. Our junior suite was very nice, large with separate bedroom and on a high floor overlooking Hyde Park. The bed was extremely comfortable and we both slept well both nights. The breakfast was very good with a suitable selection of food, both cold and hot. Our package was in the expensive side however also included dinner both nights and despite some confusion by the staff about the dinner being included, the meals were quite good. My dessert on night 2 was outstanding.

Stayed in July 2025

Location, views, and buffet breakfast.

Stayed in June 2025

The lifts took along time to use . I understand that they were being renovated though

Easy access to the city , the room was spacious.

Stayed in July 2025

Lifts are being replaced so take a long time. Fan in room didn’t work. Spa wasn’t working. Room was supposed to be serviced, but beds weren’t made.

Location is great. Room service was fab.

Stayed in July 2025

N/A

Stayed in July 2025

the lifts need to be addressed, it took 15 minutes one morning to get downstairs and by the time we reached the bottom the lift has so many people in it I was extremely fearful of having caught some illness. It is not great to have this issue in such a good hotel.

The room was wonderful and the staff as always were professional helpful and thoughtful

Stayed in June 2025

Lifts were slow

Very clean and great location

Stayed in July 2025

The lift wait times. Up to 30mins to go to reception in peak period, with only one lift covering half the floors, even waited 10mins at 6am for a lift to the roof. Spa wasn't working but was hot.

The view was great, the rooftop pool and sunrise over Sydney harbour, the cocktails in the bar were great too.

Stayed in July 2025

Unfortunately the delay in getting the lift was annoying.

Great location and friendly staff

Stayed in July 2025

Overall, the staff were friendly, though the level of service varied depending on the person. A Japanese staff member at the reception was particularly kind, but the woman who handled our check-in on the first day was rather unwelcoming. Typically, basic information such as restaurant location and general amenities are explained during check-in, but in our case, no such guidance was provided.

Here is the translated and revised version in natural, professional English: The room was very clean, the bed was comfortable, and the soundproofing was excellent, allowing for a restful sleep. Our child loved the rooftop swimming pool, and the adults were able to relax in the jacuzzi. The hotel is located right next to Hyde Park, and our room had a beautiful park view. While it required a bit of walking to access public transportation, most major Sydney attractions—except for the Opera House—were within a 10 to 20-minute walking distance.

Stayed in July 2025