123 Sooning Street, 4819 Nelly Bay, Australia
#30 of 94 hotels in Nelly Bay
Guests' ChoiceBased on 1125 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.7
Staff
9.0
Value for money
8.0
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 August 2025
Walsh
AustraliaClose to buses and supermarket bottlo
Stayed in August 2025
Reviewed: 29 August 2025
Hannah
AustraliaWe stayed in a cheaper room for the first few nights and it just really wasn't worth the money. Large dirty marks on the blinds, the noise from the carpark outside made it hard to sleep, some of the furniture looked knocked around and worn out, the light switch for one of the lights was dodgy and empty hooks on the wall were I assume there used to be art just all gave it a cheap hotel room feel which was a bit disappointing when you're paying over $200 a night. Also there was a pod coffee machine but no way to heat milk so that was a bit pointless
The pool was amazing and being so close to the ferry terminal is very convenient. The view from the second room we stayed in was gorgeous
Stayed in August 2025
Reviewed: 29 August 2025
Susan
AustraliaReception staff had no communication skills and not welcoming at all. Disappointing for sure from a quality group. First impressions definitely a let down.
Our room was beautiful. Food and restaurant staff, amazing. Great pools. Close to ferry and buses, which are fantastic for getting around the island.
Stayed in August 2025
Reviewed: 28 August 2025
Jenny
Australiawould have been nice to have bottles of cold water in the fridge . our room facing the ferry terminal was a bit noisy
lovely breakfast . didn't have time to use the pool.
Stayed in August 2025
Reviewed: 28 August 2025
Danielle
AustraliaThe staff were appalling. Particularly in the restaurant. Extremely unfriendly, rude and unhelpful - made us feel we were inconveniencing them, by being there. The restaurant managers in particular were so unfriendly, rude and confrontational. Extremely unpleasant to deal with. The breakfasts were meant to run until 10.30 but by 9 everything was running out or cold. Not good enough! Also you had to pay for a coffee when there was no machine to make one.
Great position and room was fabulous if noisy as over the bus and ferry terminal. Pools are great.
Stayed in August 2025
Reviewed: 27 August 2025
Lesley
AustraliaApartment could have been cleaner. Windows were very dirty. Supposed to be daily service, however, only 1 of the 3 beds was made. Some bins were emptied but not all of them.
Lovely location on the marina foreshore. Very handy for the ferry terminal (literally a stones throw). Easy to get to the bus stop to catch the bus to other areas of the island.
Stayed in August 2025
Reviewed: 27 August 2025
Stephanie
AustraliaJust a couple little things. No housekeeping, but with a five day stay, it would be good to get clean fresh towels at least once during the five days. To use the same WHITE towel for five days is unhygienic and it gets dirty very quickly. It would have been nice to receive fresh towels after 3 nights. Also for a 5 night stay, only given one full toilet roll and one that had about half left on it. Again, stock up the toilet rolls, so we don't have to ask for more.
The two pools were very good and very clean.
Stayed in August 2025
Reviewed: 26 August 2025
Jennifer
AustraliaThe Boardwalk restaurant failed to cook my meal properly on the 2 occasions I ate here, potatoes were cold for one meal and not cooked properly and left too hard to cut through next meal, steak was overdone and menu was limited and prices way too high. Very disappointed here
The pool was magnificent
Stayed in August 2025
Reviewed: 26 August 2025
Hayley
AustraliaAircon didn't work, therefore the room was stuffy
Breakfast, Pool
Stayed in August 2025
Reviewed: 25 August 2025
Oury
AustraliaA bit noisy in rooms overlooking the ferry/IGA carpark
The huuuuuuge pool !
Stayed in July 2025
Reviewed: 23 August 2025
Shahaf
PortugalGood location Good breakfast Great value for money
Stayed in August 2025
Reviewed: 22 August 2025
Eva
AustraliaThe breakfast wasn’t the best, weren’t many options and only filter coffee and tea is included
We got upgraded to a better apartment, with 3 bedrooms and 2 bathrooms, and a beautiful view overlooking the marina. We also really liked the pool. The kitchen is not equipped for cooking tho only for drinks and nibbles
Stayed in July 2025
Reviewed: 21 August 2025
Kerrie
AustraliaNoise from trucks loading on ferries if in front room. Rain shower.too high
Rooms big, comfortable. Fabulous pool. Good breakfast
Stayed in August 2025
Reviewed: 20 August 2025
Virginia
AustraliaA bit run down
Clean
Stayed in August 2025
Reviewed: 18 August 2025
Peter
AustraliaOutlook onto the bus station
Location near the ferry terminal
Stayed in August 2025
Reviewed: 16 August 2025
Jacqueline
United KingdomVery comfortable, good service & clean
Stayed in August 2025
Reviewed: 16 August 2025
Louise
AustraliaThe first two nights we stayed at the third floor which was hard for me as I use a stick.
It was a studio’s with a lounge room and a comfortable bed and bathroom. Good space.
Stayed in August 2025
Reviewed: 10 August 2025
Rachel
United KingdomA little dated, not a lot of room for suitcase storage in bedrooms and some noise from ferry dock which was right next to our bedroom but didn’t mind as we only stayed for one night. Might have been a problem if we’d have stayed for the week for example.
Lovely property, well equipped apartments, fantastic restaurant on premises, lots of choice for breakfast and evening meals/drinks. Loved magnetic island and wished we could have spent more time there.
Stayed in August 2025
Reviewed: 10 August 2025
Sandy
New ZealandThe position of the electric plug for the hot water jug. It had an extention cord too far away from the jug area. Also plates etc supplied but no cooking area eg micro wave. It was a little odd set up .
The amazing harbour view. And great walk way by the water.
Stayed in August 2025
Reviewed: 6 August 2025
Jewelly
AustraliaOnly negative was 3 mature ladies having to carry bags up 3 flights of stairs. Which unfortunately will turn us off staying again unless we could get an apartment on ground floor
Beautiful surroundings
Stayed in August 2025
Reviewed: 31 July 2025
Jilly
AustraliaIf you want to have dinner, there is not a lot of choice on the menu and overpriced!
Location and the lovely pools
Stayed in July 2025
Reviewed: 28 July 2025
Jocelyn
AustraliaWe were on the car park side of the resort and where all the traffic lined up to board the ferry so it was quite noisy from 6am onwards
We had a studio room which was quite spacious and comfortable and it looked like great pool but was too cold for us and it was nice to sit at the bar / restaurant and over look the marina
Stayed in July 2025
Reviewed: 22 July 2025
Kay
New ZealandIt rained
Location, size of unit, views
Stayed in July 2025
Reviewed: 19 July 2025
Craig
AustraliaNothing to complain about
Close to the ferry terminal, clean and tidy and friendly staff
Stayed in July 2025
Biarritz, France
Rio de Janeiro, Brazil
Ston Easton, UK
San Michele allʼAdige, Italy
Bordeaux, France
Verbania, Italy
Managua, Nicaragua
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content