Reviews of Oaks Cairns Hotel 4 stars
59-63 Esplanade, 4870 Cairns, Australia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewLocation / great roof top bar
Nothing
Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewThe location was perfect since I went to Cairns to take boat trips from the marina. The room and staff were great. The surrounding area is very busy, but I live in a city, so I didn't mind that.
My room was next to the guest balcony, so the light was a bit bright, but they turn it off at 10pm. I never had time to try to the bar or restaurant, so i can't comment on that.
Hi Grandeur81, Wow what a great review! We are thrilled to hear you had a great stay. We hope to welcome you back in the future. Thank you, Samantha Oaks Cairns Hotel
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe property is right at the esplanade making it so convenient to go to lagoon, for reef terminal & for pick up point from various your operators. It was clean, well maintained carpets and easier access to shops and night markets.
The facility doesn’t even have a microwave, too hard to make a warm cup of coffee as well. Although we requested for executive king room, the bed was 2 single, which was very uncomfortable to sleep.
Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewThe place was spotless and spacious, and its location couldn’t have been better—right in front of the Ironman event, which was the main reason for our trip.
The sea view was a bit underwhelming, as the small windows made it hard to fully enjoy the view we paid extra for.
Hi, Thank you for your review! We are pleased to hear you had a good stay with us & enjoyed our central location. We are sorry to hear the view did not meet your expectations, your feedback is important to us! We hope to see you return for another stay. Thank you, Samantha Oaks Cairns Hotel
Hi, Thank you for your review! We are pleased to hear you had a good stay with us & enjoyed our central location. We are sorry to hear the view did not meet your expectations, your feedback is important to us! We hope to see you retu… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location. Rooftop restaurant had great view and was convenient, food good too. Room was comfortable and staff helpful
No TV reception on final morning
Hi Karen, Thank you for your positive review. We are pleased to hear you had a good stay. We apologise regarding the no TV reception on your final morning. We hope to see you return in the future. Thank you, Samantha Oaks Cairns Hotel
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewlocation very relaxing
Hi Bernard, Thank you so much for your review. We are pleased to hear you had a great stay. We hope to see you return soon. Thank you, Samantha Oaks Cairns Hotel
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation was best - direct at the esplanade in front of the lagoon, perfect for all activities with ocean view. great roof top bar with spectacular views, cocktails or just good breakfast
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, modern, very clean room & facilities.
Would have liked a face washers in room & a bottle of water.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBrilliant location, room looked and felt relatively new, in terms of fit-out. Very clean.
My room was and internal room and the window came out to a mechanical patio where all the AC and ventilation equipment was making noise all night. Ear plugs is a must. I suggest they are provided by the hotel in such internal rooms. No blackout blinds.
Dear Sokurenko, Thank you for your great feedback! We're glad you enjoyed the location, cleanliness, and value. Sorry to hear the mechanical noise affected your rest—earplugs are a great suggestion. For future stays, please don’t hesitate to reach out to reception; we’re always happy to help and may have a solution available, like instructions how to use the blackout blinds that currently are in all our rooms ;) Warm Regards Barbara Front Office Manager
Dear Sokurenko, Thank you for your great feedback! We're glad you enjoyed the location, cleanliness, and value. Sorry to hear the mechanical noise affected your rest—earplugs are a great suggestion. For future stays, please don’t hesita… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewWell we thought we were having the $20 breakfast as no one told us any different but it wasn't it was nice anyway but my coffee was cold and weak and spelt in my saucer which the young waitress did nothing about, but smoked Salmon and scrambled eggs was lovely
All good, the new girl Sam on reception was a delight very helpful and friendly a nice addition
Hi Paul, Thank you for taking your time to leave a review. I am pleased to hear you enjoyed your stay with us. Sorry to hear that your experience at the Oak & Vine did not hit the mark. I am super happy to hear I made a good impression during your stay. We look forward to welcoming you back. Thank you, Samantha Oaks Cairns Hotel
Hi Paul, Thank you for taking your time to leave a review. I am pleased to hear you enjoyed your stay with us. Sorry to hear that your experience at the Oak & Vine did not hit the mark. I am super happy to hear I made a good impres… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewModern, comfy & clean
Could hear the chairs on restaurant roof top scrapping at night. No pool and no balcony
Hi Jane, Thank you for taking the time to leave a review. Your feedback is appreciated and allows us to further our guest experience. We hope to see you return in the future. Thank you, Samantha Oaks Cairns Hotel
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewSuper comfortable clean rooms
A little expensive compared to other similar priced options in the area.
Hi Jerome, Thank you for your review. We are pleased to hear you enjoyed your stay. We hope to see you return! Samantha Oaks Cairns Hotel
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat location, good bed. The rooftop bar and balcony spaces were lovely! Staff very helpful, especially Sam at check in/out.
The air-con was pretty loud to sleep comfortably but the bed was lovely
Hi Laura, Thank you for the review. I am pleased to hear your stay was a good one & that I was able to add to the positive experience. See you next time! Sam Oaks Cairns Hotel
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe location is good. The food was great. Rooms clean and comfortable. We liked the roof top restaurant. All good.
Nothing.
Hi Clark, Thank you for your great review. We are pleased to hear your stay was a good one! Until Next time.. Samantha Oaks Cairns Hotel
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewGreat roof top bar and food
Would have liked a balcony
Hi Mary, Thank you for your review. We are pleased to hear your stay with us was a good one! Thank you, Samantha Oaks Cairns Hotel
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWarm, efficient, welcoming & polite receptionist at check in. 24 hour desk. Proximity to the Esplanade. Reasonably quiet in relation to position. Very happy with upgrade.
Hi Jo, Thank you for your amazing review! We are pleased to hear you had a great stay with us. See you next stopover or perhaps for a holiday! Thank you, Samantha Oaks Cairns Hotel
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGreat location. Clean and modern rooms.
Very small room and uncomfortable bed.
Hi M, Thank you for your review. We are pleased to hear your overall stay was a good one. Next time I recommend trying our executive or deluxe rooms for more space! Thank you, Samantha Oaks Cairns Hotel