Reviews of Novena Palms Motel 4 stars

Nothing

Avoid this hotel at all costs. My stay here was nothing short of a disaster. From the moment I checked in, it was clear that this place doesn’t value its guests. Cleanliness? Nonexistent. The room looked like it hadn’t been properly cleaned in weeks – dust on every surface, stains on the carpet, and a bathroom that reeked of mildew. Noise? Constant. Forget about sleep – between paper-thin walls, slamming doors, and late-night yelling in the hallways, rest was impossible. Service? Appalling. Staff were either nowhere to be found or completely dismissive when approached. Requests for basic things like fresh towels were met with eye rolls and long delays. Amenities? False advertising. The “free Wi-Fi” barely worked, the air conditioning was broken, and the so-called “breakfast” was stale bread and instant coffee. What makes it worse is the attitude – as if guests are an inconvenience rather than the reason the hotel exists. I’ve stayed in budget motels that put this place to shame.

Very comfy bed. Very clean. Great location from the airport and highway. Dark room. Great water pressure in the shower.

Room smelt like it had residual cigarette smoke from times gone by. Bathroom patched and repaired. Couldn’t find any cloths to wipe bench.Infeot it was a bit overpriced for the area and ate.

The owner was exceptional with the service she provided,early chsck in,assistance with ordering food and general demeanor

The pool being unavailable due to presence of ducks Not her fault

Vicinity to the airport, it’s also very quiet, so close to the main arterial roads.

Front reception looks tired needs a refurbish, also the Donga just inside the entrance made the facility look shabby.

I arrived to the property early and was still able to check in. There was a blanket on the bed! There was a two and a half seater couch in the room and even a desk and patio

Close to the airport. Free shuttle bus back to the airport in the morning. Balcony. Basic kitchen facilities. Coffee & tea facilities. Very clean. Comfortable bed & pillows.

Bathroom needed some basic maintenance, squeaky doors, shower screen didn't close, nowhere to hang your clothes, no toilet brush or garbage bin. Long 15 minute walk to find a food outlet.

The receptionist was lovely to talk to and very approachable and we appreciated her arranging our taxi cab to return to the airport the next morning

In my opinion, we paid 5 star rates for what I would class as 3 star conditions. Whole room has signs of obvious and messy repairs to woodwork. The cups, plates, cutlery etc were in a dishdrainer on the bench as there were no cupboards to store these items.

It’s close to the airport/ after hour check in box is great.

Bed were like sleeping on a rock

Everything

Nothing

Location was easy to find room was comfortable and clean

The outdoor surroundings could do with a good clean and spruce up as its very drab

It’s only redeeming benefit was its proximity to the airport

Tatty & dated, no extractor in the bathroom or mirror demister, threadbare towels, only 1 small towel for 2 people. Pillows were yuk! And overpriced $550 for at best a 3 star motel.