Excellent facilities but poor weather limited outdoor activities

Stayed in August 2025

Could do with a refurb. The fixtures and fittings are generally just a bit tired. Was very expensive.

Great facilities and fun things to do for the kids including pool, jacuzzi, arcade and games rooms, cinema and outdoor rainbow slide! Nice buffet breakfast with sensational view.

Stayed in August 2025

I think it’s disappointing that so many of the resort facilities are kept for (as we were told) “weekends only”. We were told they wouldn’t open the slide because they couldn’t justify having a staff member standing there when it wouldn’t be that busy…we went to see the slide and in the 10 minutes we were there 15 other people came to see the slide hoping to play on it. The hotel was full of families with kids, surely they could make so the slide is open daily for 2 hours. The same happened with the train, disappointing as we were staying purely because we had heard it was such a great place with kids but then felt as though we couldn’t use half of it. The games room is fun but expensive as you have to pay for all the games. Some of the games malfunctioned / took our money buy didn’t work. We reported this to the front desk only to be told the games are managed by a third party and we had to contact them to get a refund.

Good location and nice rooms. Good outdoor space.

Stayed in August 2025

It was all good

Great very nice

Stayed in July 2025

Beautiful hotel. Would be great in the summer with the pool and lots of things to do with young children

Stayed in August 2025

Rooms and beds need updating. There was stains on the lounges.

Beautiful location and grounds. The food was great.

Stayed in July 2025

The toilet seat lid has no cushioning when it's lowered.

very friendly for family, young kids. My 4 and a half-year-old boy learned to ice skate during the stay. And the restaurant handed a gift bag to the children that was very nice.

Stayed in July 2025

The rooms are a bit dated but to be expected with an older resort. Still well-maintained

The facilities were all cleaned and well maintained. Plenty to do and only about a 5 minute drive to Leura shops or 10 minutes to Katoomba. Lots of amazing hikes close by. Would definitely recommended

Stayed in July 2025

The cost and that you have to pay to play pool. Also the experience at the embers grill was not the best.

The atmosphere

Stayed in July 2025

The restaurant won’t let you move tables together to sit with your friends …never seen this rule anywhere in the world !

Stayed in July 2025

- Some of the lower floor rooms are not as private and relaxing as we hoped for. The room we got, we could hear car noises constantly and window was pretty much facing the road few feet away. But the staff provided us with a better room after raising this which is much appreciated.

+ Great location, it was a bit windy and chilly when we visited but still enjoyed + Staff was extremely friendly and acommodated our requests without hesitation + Rooms are spacious.

Stayed in July 2025

Spa was not operating

Stayed in July 2025

That the games for the kids were very centered in video games. Also, i would have liked to be informed that I had to make a reservation to have dinner at the main restaurant.

I got very good customer support before arriving. The kids loved it. It would make it even better if there was a kids club I can leave my kids to do an activity and just relax

Stayed in July 2025

Kids activities

Stayed in July 2025

The fire alarm went off at 3:00am on our first night. It turned out to be a false alarm, however, we got fully dressed while waiting the order to evacuate or false alarm, as it was -5C outside!

Buffet breakfast with a range of different dishes to serve yourself.

Stayed in June 2025

Needs an update/ pillows need to be replaced Breakfast is far to expensive.

The indoor spa & pool area , needed to be cleaned.

Stayed in July 2025

The accomodation was starting to show their age. So a renovation in the coming years would be necessary. There were lots of cars as expected during the school holiday peak, so the walk to the main resort building from the lowest carpark, 4 and 5, was a slightly longer walk. But the property already advised and warned us beforehand. It would be great if Breakfast was served for longer and not close 10:00am on the dot!

The facilities, both quantity and variety, were fantastic. There were various swimming pools, both indoor and outdoor. There was a games room that provided excellent entertainment for the whole family. For the older family members, there were 3 pool tables, a library, outdoor basketball courts with outdoor gym, indoor gym and a mega slide for the young at heart! The bars and restaurants were great, serving great drinks. Not to mention a retail shop selling literally everything you may have forgotten to bring!

Stayed in July 2025

Excellent location and facility for relaxation!

Stayed in July 2025

Food is pretty overpriced for what you get and the time you wait in busy school holiday periods. Not being able to lower the thermostat below 20° or have any kind of humidity in the rooms dried me out overnight and made for a poor sleeping experience. The property is starting to show its age and many of the hotel’s features weren’t working as advertised. There were a couple of cracks and stains in our sink and bath. Many of the kids activities like the jumping castle didn’t operate for the days we were there even though the weather was fine and not windy or rainy, which disappointed our daughter.

Beautiful location, great golf course, ice skating rink and kids slide were all fun and good value, as was the breakfast buffet. The beds were comfortable and the rooms were clean.

Stayed in July 2025

The hotel was very run down and needed a good clean in parts of it.

All the amazing facilities for kids Staff were great with the kids - gave them free toys!

Stayed in July 2025

The hotel is run down, not enough facilities for all the families. The game room was a let down, the play areas need maintenance and the rooms were dirty. Breakfast was disappointing not worth the $35 a head. I had to call concerage 2 times to get extra towels and slippers. Rooms need more light and had spider webs on the windows.

Location was great local and close by to everything. Adventure park and gaint slide were fun.

Stayed in July 2025

There is not enough places for the dinner.

Clean and comfortable.

Stayed in July 2025

Cleanliness of the room and especially the bathroom. Lots of hairs around which is never something you want in a property of that standard.

The entertainment for kids is like no other hotels around! We had a great time! Adil the concierge was so helpful and made our stay amazing!

Stayed in July 2025

Resort is a short drive to attractions. The kids weren’t bored at all because there is so much to do to keep them occupied. We will definitely be returning for a longer stay next time.

Stayed in July 2025