Reviews of Mercure Sydney Blacktown 4 stars
170 Reservoir Rd, 2148 Blacktown, Australia
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewStaff were nice. Close for I needed for work.
The aircon not being able to change. Floor sticky, light coming under the doors. Shower was mouldy in the doors. Cutlery dirty. Curtains smelt dusty and olds
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in September 2025
Verified reviewroom and beds were fantastic and the room service is amazing
i was in room 103 and the air con constantly made bad noises it was that bad you had to turn it off to sleep
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGreat staff. Excellent location, close to the M7.
Shower caps would have been handy in the bathroom
Dear Rebecca, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our friendly staff and convenient location close to the M7. Your suggestion regarding shower caps is greatly appreciated — we’ll make sure to look into this for future guest comfort. We hope to welcome you back again soon for another excellent stay. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Rebecca, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our friendly staff and convenient location close to the M7. Your suggestion regarding shower caps is greatly appreciated — we’ll make sur… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewBeds were comfy and room was spacious. It was easy to find close parking and staff were helpful and polite.
Booked a family room and beds were squashed next to each other and covering light switches and PowerPoint's. The bathroom needed a good scrub as floor tiles felt dirty and the shower had some mould.
Dear Megan, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that you found our team helpful, the parking convenient, and the beds comfortable. I do, however, sincerely apologise that certain aspects of your stay did not meet expectations. We regret that the family room layout felt cramped and that the cleanliness of the bathroom was not up to our usual standards. Your comments about the shower and tiles have been shared directly with our housekeeping team for immediate attention. We truly appreciate your feedback, as it helps us improve the experience for all our guests. I hope we have the chance to welcome you back again and provide you with a more seamless and enjoyable stay. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Megan, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that you found our team helpful, the parking convenient, and the beds comfortable. I do, however, sincerely apologise… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThis hotel is in a very good location and the best thing is that the room was very clean and great care is taken to keep it clean. I am very satisfied there.
If I have to go there again, I will book this hotel again because it has every market and shopping center nearby that can meet your needs.
Dear Liaqat, Thank you so much for your wonderful review. I’m delighted to hear that you enjoyed your stay, found the location convenient, and especially that our team made you feel respected and well looked after. It’s also great to know that you were satisfied with the cleanliness of your room, as we take great pride in maintaining high standards for all our guests. We truly appreciate your kind words and your intention to stay with us again in the future. We look forward to welcoming you back to Mercure Sydney Blacktown. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Liaqat, Thank you so much for your wonderful review. I’m delighted to hear that you enjoyed your stay, found the location convenient, and especially that our team made you feel respected and well looked after. It’s also great to know… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified review👏👏👍
Dear Peka, Thank you so much for your wonderful feedback and kind emojis! 👏🙏 We’re delighted you had a great stay with us and look forward to welcoming you back again soon. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Peka, Thank you so much for your wonderful feedback and kind emojis! 👏🙏 We’re delighted you had a great stay with us and look forward to welcoming you back again soon. Kind regards, Stephen Cossetto General Manager Mercure Sydney Bla… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff were very friendly, professional and helpful.
N/A
Dear Hodgetts, Thank you for your kind review. I’m pleased to hear that you enjoyed our convenient location and, most importantly, that our team made such a positive impression with their friendliness and professionalism. We appreciate your feedback and look forward to welcoming you back to Mercure Sydney Blacktown again soon. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Hodgetts, Thank you for your kind review. I’m pleased to hear that you enjoyed our convenient location and, most importantly, that our team made such a positive impression with their friendliness and professionalism. We appreciate yo… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewExcellent size rooms and facilities
Breakfast was pretty hectic and often had to wait for food to be replenished
Dear Sally, Thank you for your excellent rating and for sharing your feedback. We’re so pleased you enjoyed the spacious rooms and facilities at Mercure Sydney Blacktown. I’m sorry to hear that breakfast felt a bit hectic and that you had to wait for food to be replenished. We’re reviewing our processes to ensure a smoother experience during busy periods. We appreciate your comments and look forward to welcoming you back again soon. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Sally, Thank you for your excellent rating and for sharing your feedback. We’re so pleased you enjoyed the spacious rooms and facilities at Mercure Sydney Blacktown. I’m sorry to hear that breakfast felt a bit hectic and that you had… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewManager from thursd night went out of her way to make sure me and my family wer comfortable dispite the late checkin long hours drive she made sure we checked into a room that was suited for us for a good nights rest. Unfortunately i didnt catch her name again me and my family thank u for the bottom of our hearts for your kindness esp when u didnt have too. Also manager fr friday day also was so kind to us. Because of the managers we are now only ever going to come mercure every time we come sydney . Use both made our stay a easy comfortable relxed one. Thankyou
Dear Tania, Thank you so much for your wonderful review and perfect rating! It’s heartwarming to hear how our team made such a difference to your stay, especially after a long drive and late check-in. I’ll make sure both managers from Thursday night and Friday day know just how much their kindness meant to you and your family — they will be thrilled to hear your words. We’re honoured that you’ll now choose Mercure Sydney Blacktown every time you visit Sydney. Creating a comfortable and welcoming experience for our guests is exactly what we strive for, and it’s truly rewarding to know we succeeded for you. We can’t wait to welcome you and your family back again soon. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Tania, Thank you so much for your wonderful review and perfect rating! It’s heartwarming to hear how our team made such a difference to your stay, especially after a long drive and late check-in. I’ll make sure both managers from Thur… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGetting woken up at midnight by hotel staff to check the room occupation due to computer failure - very unprofessional and then I couldn’t sleep - maybe offered a free nights accommodation for compensation
Dear Greg, Thank you for sharing your feedback. I’m very sorry for the disruption you experienced during your stay — being woken at midnight due to a system error is certainly not the standard of professionalism we expect, and I understand how frustrating it must have been to lose sleep. We’ve reviewed this incident with our team to ensure it doesn’t happen again and have put additional checks in place to avoid disturbing guests unnecessarily. I appreciate your comments regarding compensation, and while I can’t change what happened, I’d like to personally discuss how we can make this right for you. Please contact me directly on (02) 8609 7900 at your convenience. Thank you again for bringing this to our attention. We value your feedback and hope to have the chance to restore your confidence in us. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Greg, Thank you for sharing your feedback. I’m very sorry for the disruption you experienced during your stay — being woken at midnight due to a system error is certainly not the standard of professionalism we expect, and I understand… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWe arrived at the property and it surprised us as it was a self check in process that I liked . Then we got tour room to find a couple of gifts explaining we got the lucky guest surprise of the day . Now this was a lovely surprise after the week we have had
Nothing really
Dear Lisa, Thank you for taking the time to share your feedback. I am pleased to hear that you found our self check-in process convenient and that you were selected as our “Guest of the Day.” It is wonderful to know that this recognition, along with the surprise gifts, contributed to making your stay more enjoyable, particularly after a challenging week. We sincerely appreciate your kind words and look forward to welcoming you back to Mercure Sydney Blacktown in the future. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Lisa, Thank you for taking the time to share your feedback. I am pleased to hear that you found our self check-in process convenient and that you were selected as our “Guest of the Day.” It is wonderful to know that this recognition, … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location. Close to train station
Bed was terrible. Don’t think I have ever slept on a more uncomfortable bed in my life.
Dear Brian, Thank you for sharing your feedback. I am pleased to hear you found our location convenient to the train station. However, I am truly sorry to learn that your bed was uncomfortable and affected your rest. A good night’s sleep is essential, and it is disappointing to know we fell short in this regard. Please be assured that we are currently in the process of upgrading the beds throughout the hotel to enhance guest comfort. Your comments have also been shared with our team to ensure we address this matter promptly. We value your feedback as it helps us improve the experience for all our guests. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Brian, Thank you for sharing your feedback. I am pleased to hear you found our location convenient to the train station. However, I am truly sorry to learn that your bed was uncomfortable and affected your rest. A good night’s sleep i… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe love to go to Eastern creek for brashanates...drag racing and drifters so the location is quite close...very comfy room.. The cleaning staff on level 2 was awesome..she mad us feel welcome offering us extra towels..anything g we may need...she was lovely..she was there sat 23th in the afternoon
Mmm...the fridge seemed warm...I think it needs defrosting...our room was 228..just check on that...but everything else was fine
Dear Christine, Thank you for sharing your experience with us. I am delighted to hear that you enjoyed our convenient location near Eastern Creek, found your room comfortable, and received such warm service from our housekeeping team on Level 2. I will be sure to pass on your kind words to her, as recognition like this means a great deal to our staff. I also appreciate you bringing the issue with the fridge in Room 228 to our attention. We will have our maintenance team inspect and service it promptly to ensure it’s working correctly for future guests. Thank you once again for your feedback, and we look forward to welcoming you back to Mercure Sydney Blacktown for your next visit to Eastern Creek. Kind regards, Stephen Cossetto General Manager Mercure Sydney Blacktown
Dear Christine, Thank you for sharing your experience with us. I am delighted to hear that you enjoyed our convenient location near Eastern Creek, found your room comfortable, and received such warm service from our housekeeping team on Le… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified review