Apart from Will, who checked us into our room, other staff on the front desk rarely even made eye contact when we walked through, when they did there was no greeting or even a slight smile, as it is a very busy entry way with people coming and going all the time I can understand them not acknowledging everyone that passes by, but a nod of the head, smile, or good morning/afternoon/evening is not difficult when you have actually made eye contact, or have been greeted in a similar way by guests. Unfortunately, the bed in our room had the dreaded "roll together" issue but was otherwise comfortable. Elderly relatives in a different apartment said their beds were very comfortable. Lighting is very dim, brighter lights would make a huge difference. I wouldn't like to read, knit etc. as it would cause severe eye strain, even trying to locate items in a handbag was difficult without pulling everything out (yes, I know all about womens handbags, but the handbag I use when travelling, and on this occasion, is not typical!). There is a spotlight of sorts, but it is quite large and tucked away in an out of the way corner. The facilities overall were very good, but when I tried to turn the dishwasher on as we left (the only time I tried to use it as we hand washed the few dishes we used) there was no power to it and the plate racks were broken, this has been reported to the desk staff.

Location was ideal to attend a family wedding in the area, the check in person (Will) when we arrived was very nice, helpful and accommodating to get us to a different floor from where our room was, to see family members. Our room (1bdrm apartment) was compact but comfortable, very clean, and perfectly adequate for what we needed. The Stock Exchange Hotel (a very short walk up the road) was great for a good meal and to watch some sport, Coffee Club over the road was ideal for breakfast, and the street being one way made it very easy to cross for elderly family members who stayed with us in the same complex. The carpark was exceptionally clean at all times, and there was no difficulty finding a park, even on Friday and Saturday evening.

Stayed in August 2025

bathroom very small

location great for walk to botanical gardens

Stayed in September 2025

The toilet seat, keeps coming apart.

Location

Stayed in August 2025

All good

excellent

Stayed in August 2025

Well worn but comfortable.

Perfectly situated in the centre of Brisbane. Friendly staff. Very good basic accommodation. Close to the station and city attractions.

Stayed in July 2025

N.A

Staff are friendly and helpful.

Stayed in July 2025

Couldn't swim pool was too cold

The bed was amazing

Stayed in July 2025

There was a very strong sewer smell coming from underneath the bathroom sink but only could be smelled if the vanity doors were open. I reported it to reception and was told they would let maintenance know. Maintenance did not attend to the problem in the three days that I was there.

The location was excellent. Parking was right. Next door rooms were well spread out with a full kitchen and laundry

Stayed in July 2025

Lighting

Good standard and value.

Stayed in June 2025

Room could have been cleaner, carpet and bed sheets stained

Location and help from staff excellent

Stayed in June 2025

Reception lobby was not attractive. Lighting in the bedroom and sitting room was poor. No notepaper in the room.

Location

Stayed in April 2025

Room had a funny smell when we first arrived. Not sure if it was the aircon.

View was amazing, easy access to Restraunts and casino (Short walk)

Stayed in March 2025

The noise from the street. It sounded like car alarms every few minutes. Then construction one whole night.

They upgraded us to a one bedroom from a studio.

Stayed in February 2025

Nothing

The balcony, the bed and the location

Stayed in February 2025

Room key didn't work properly - took longer than expected to unlock door. Mentioned to reception a number of times. Lock needs to be inspected and perhaps repaired. Spare key apparently had been lost. Second key needs to be obtained as a matter of urgency in case the key rather than the lock is the issue.

Stayed in February 2025

One lift was not working and thought $40 a night parking a little expensive.

Nice modern apartment in a great location!

Stayed in December 2024

Washing machine, dryer, tv, the Balcony, It wasn’t modern, but bathroom, kitchen were very clean. It has more things then most expensive hotels.

No breakfast where I stayed, just walked up the street to a cafe on the corner.

Stayed in December 2024

Good amenities in room, close to cbd

Stayed in October 2024

Apartment has everything you need, including small balcony. Excellent location, easy walk to Queen street and Southbank

Stayed in November 2024

Needs spare toilet paper so you don't have to ask for an extra roll. We were there for a week and given one roll needing to ask for it, but not a big deal.

Location is fantastic, staff are lovely and helpful, room was clean and well appointed.

Stayed in October 2024

We expected a coffee pod machine at this standard, or decent filter coffee pot. No milk. Charge for parking wasn't mentioned until we were leaving. Extra charge of $100 has also been taken from my account, no explanation and slow follow up of explanation...still waiting Dean?

Studio room was great, though no milk in the fridge.

Stayed in November 2024

The size of the bedrooms and beds was very small. The master had a small double bed and the second room had twin singles as requested which was good. The master bathroom was really small.

The location was great and surprisingly quiet for a city centre location. It was handy for all the activities we wanted to do and near some great riverside restaurants. The reception staff were super friendly and helpful they were great and the room was nice and clean.

Stayed in October 2024

lighting was hard to do makeup but maybe it’s a skill issue idk

great location and facilities. absolutely amazing staff

Stayed in October 2024

Great location with river, restaurants etc within walking distance. Nice staff. Room was a good size, clean and quite reasonably priced. No loud traffic noise.

Stayed in September 2024