Cnr Grant St & Warner Street, 4877 Port Douglas, Australia
#176 of 243 hotels in Port Douglas
Guests' ChoiceBased on 263 hotel reviews
7.9Cleanliness
8.4
Comfort
8.6
Location
9.3
Facilities
8.0
Staff
7.6
Value for money
7.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 September 2025
Al
AustraliaRoom layout was great, bed comfy, spa on the patio and the location couldn't be better
Stayed in September 2025
Reviewed: 28 August 2025
Tim
AustraliaSome areas looking tired and in need of a freshen up. Pool area and pool surface is rough and has sharp edges. I wouldn't recommend for kids
Location in centre of town. Relaxing and quiet.
Stayed in August 2025
Reviewed: 28 August 2025
Tim
AustraliaSome areas looking tired and in need of a spruce up. Pool surface is rough and has sharp edges. I wouldn't recommend for kids.
Great location in centre of town, but quiet and relaxing. The pool - hardly anybody using except us.
Stayed in August 2025
Reviewed: 25 August 2025
Elizabeth
AustraliaThe accommodation was central very conveniently located in the street with pavement cafes and interesting shops nearby. The large trees brought the birds in morning and night. The outlook from the unit was the village with people passing below. It was a 2 minute walk to the marina to the dive boats and a little walk to Four Mile beach and the beach cafe.
Stayed in August 2025
Reviewed: 16 August 2025
Wayne
AustraliaLocation is in town centre very close to either end of Port Douglas.
Property is in very good condition with excellent pool facilities, close to shops and entertainment venues. Great value for money
Stayed in August 2025
Reviewed: 5 August 2025
Stephen
AustraliaA lot of noise from the room next door because there was a connecting door. We had to put towels at the bottom. Hardly ever saw a member of staff, reception was usually closed. If we needed something we had to ring someone at the other property nearby.
Great location.
Stayed in July 2025
Reviewed: 3 August 2025
Hill-brooks
AustraliaWas a little noisy from the restaurants downstairs. No noise at all from inside the property though.
Clean, comfortable and cool.
Stayed in August 2025
Reviewed: 1 August 2025
Lizbeth
AustraliaFairly dated and the apartment is quite dark
Location is very central. Apartment is a good size
Stayed in July 2025
Reviewed: 1 August 2025
Tony
AustraliaNoise from cocktail bar late at night
Location
Stayed in July 2025
Reviewed: 1 August 2025
Genevieve
AustraliaMantra seems to have deteriorated a bit in their service. No reception open just a black phone to speak to staff to obtain code to collect keys out of a safe. Miss the personal check in. Pool could do with a clean it had the dirty scum line. Our room was very comfy but there were no USB charger points available at all. Luckily I had my own. Also the bedside lamps looked lovely but could only be turned off at the PowerPoint no switch on the lamps at all. The TV whilst great had an insane volume issue would be extremely loud even on a really low volume setting. Because the room was all tiled and a lot of hard surfaces so sounds really echoed. It made it really difficult when one of us went to bed and the other stayed up to watch TV, there was no way to block the sound out. You can tell it's gone downhill when the coffee sachets are International Roast instead of Moccona or Vittoria!
Location was excellent with easy access to all the places we wanted to go to. Room wasn't too bad.
Stayed in July 2025
Reviewed: 2 June 2025
Helen
AustraliaBath shower quite high to step into
Central to the Main Street and restaurants. Easy to access. Undercover secure parking.
Stayed in June 2025
Reviewed: 25 May 2025
Paul
Australiait was all ok
Stayed in May 2025
Reviewed: 18 May 2025
Lorraine
AustraliaSounded like a thousand bats screeching right outside our window. Woke me at 3am and they was relentless with their noise. Could not get back to sleep. This is the only reason I would not stay at this hotel again.
Great location in town, near all shops and restaurants. Room faced into shops and restaurants. Room was clean and tidy, spa bath was amazing! Bed was super comfortable and front desk manager was great changing the dates of our booking for us.
Stayed in May 2025
Reviewed: 16 May 2025
Kaye
AustraliaBathroom door needed repair . Ceiling Fan noisy
Location price helpful staff was quiet accommodation. Well appointed
Stayed in May 2025
Reviewed: 26 April 2025
Aileen
AustraliaNothing
great location and apartment was nice and big
Stayed in April 2025
Reviewed: 6 April 2025
Paula
AustraliaThe location was perfect. Once we arrived and parked our vehicle in secure parking underneath. We didn't need it again for the duration. The apartment was huge. Tastefully decorated. They had the TV on playing music for when we arrived.
Stayed in April 2025
Reviewed: 1 April 2025
Kathy
AustraliaNeeds a fresh update but it still was good.
Great location, for what I need to do. Clean, but a tad noisy with the birds. Staff were fantastic. Great room size, especially bathroom just needs a freshen up a bit dated. But for a quick one night it was good.
Stayed in March 2025
Reviewed: 2 March 2025
David
AustraliaRoom layout. twin ensuits
Stayed in March 2025
Reviewed: 1 March 2025
Julie
United KingdomThe first room we had, the really noisy birds were nesting in the tree outside. I had a migraine in the night, but we were moved to a quieter room which was great. Climbing into the bath to shower was difficult
Ideal location for restaurants, shops & the marina. Second room was great. When we rung the staff they were very helpful.
Stayed in March 2025
Reviewed: 11 February 2025
Laura
IrelandCentrally located, easy to access.
Stayed in February 2025
Reviewed: 12 January 2025
Nathaniel
AustraliaNo staff to be seen. Only via phone Stayed on level 1 so much noise above us all night all day. People very loud didn’t care about other guess. So noisy
Location Clean
Stayed in January 2025
Reviewed: 5 January 2025
Deanne
AustraliaNo staff to check you in. Noisy all night from bats & birds in trees outside windows making it difficult to sleep
Fantastic location.
Stayed in December 2024
Reviewed: 31 December 2024
Wendy
AustraliaCouldn't get dvd player to work.
Location was perfect, right in town. Walking distance to beach, playground, restaurants, supermarket etc. Free parking, good size room, spa bath.
Stayed in December 2024
Reviewed: 4 December 2024
Treesa
AustraliaNo face to face contact
Stayed in November 2024
Drosendorf, Germany
Ravensburg, Germany
Alfiano Natta, Italy
Tel Aviv, Israel
Santiago, Chile
Durbanville, South Africa
Patti, Italy
Yiwu, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content