8.0

Reviews of Joyful Esplanade City Stay

110 Esplanade, Darwin CBD, 0800 Darwin, Australia

  • Cherie

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Gymer

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Position is excellent for the price. Walking distance to most City experiences.

    For the price, facilities were good.

  • Lauren

    Reviewed: 23 October 2024 · Stayed in October 2024

    Verified review

    Clean , tidy and great price

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  • Howard

    Reviewed: 18 August 2024 · Stayed in August 2024

    Verified review
  • John

    Reviewed: 28 November 2023 · Stayed in November 2023

    Verified review

    Location of the property is good..

    Property description on booking site misleading, having omissions and being factually incorrect. This is NOT a 2-bedroom apartment as described on the booking site; it is a one-bedroom unit with a sofa bed in the sitting room for use by a second guest. When used as a bed, this renders the room totally unusable as a sitting room. The person using that bed has to go through the only bedroom to visit the bathroom at night. No mention in property description that unit is on the second floor, and that there is no elevator, meaning residents are forced to climb 4 flights of stairs. For anyone with limited mobility, and forced to carry heavy luggage, this is nearly impossible; I know, I had 15kg case! There is no garden view as mentioned in the property description. The view is in fact of a vacant site, largely bitumen paved but overgrown with patches of long grass and fenced off for future development. 9 cars in varying state of repairs, junk building materials, a shipping container and 3 mattresses litter the area. Garden view - I don't think so! Our allocated car parking space was occupied by someone else's vehicle for the entire 5 days of our stay, forcing us to park on the street. Cleaning had not been done properly following previous tenancy, as there were mouldy dairy products (milk, cheese, butter and yoghurt) left in refrigerator, and an open box of cereal of unknown age on the countertop. Cockroaches found in bathroom and kitchen. Filters in A/C units not cleaned and filled with dust. Did some price checking whilst in Darwin and found low season (the wet) 2 bedroom/2 bathroom hotel accommodation at 2 different locations for $130/night, compared with the $180/night we were charged. This property is very poor value for money. AVOID!

    Property response:

    Dear John I have tried to contact you a few times to get you two bedrooms; however you never respond to any of our calls. I can able to produce the call history. You are not reachable all the time; I left 7 messages, only once you replied. I have clearly explained that one living room and one bedroom available for couples and related family members. I did report this to Booking.com to amend our information correctly. The room was spot cleaned. Most importantly, You did not pay me the extra one day that you both have stayed; when I asked you the pending or outstanding amount that you were telling that you are going to do the negative review. So that I should not ask again. We have lost one day rental money fearing your negative comments. Also you did not tell me that you wanted a car parking space; but the you have used the spare or additional car parking space available in the property. You did not tell me what time you do the check out; extremely poor communication. I have contacted numerous times; unfortunately No response. Please respect the host. Please be upfront and honest. I won’t recommend you as guest to any host in Darwin either.

    Dear John I have tried to contact you a few times to get you two bedrooms; however you never respond to any of our calls. I can able to produce the call history. You are not reachable all the time; I left 7 messages, only once you replied… Show more

    Joyful Esplanade City Stay
    28 November 2023
  • Robert

    Reviewed: 15 November 2023 · Stayed in November 2023

    Verified review
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  • Leanne

    Reviewed: 1 November 2023 · Stayed in November 2023

    Verified review

    Had everything we needed. Was very clean and comfortable. Great location

  • Antonia

    Reviewed: 14 September 2023 · Stayed in September 2023

    Verified review

    We loved it the location perfect very close to the city 5 mins walk the unit had everything what you need even a dishwasher and washing machine and all the little things as washing powder milk in the fridge it was very comfortable and the bed was perfect very Pease full Rami was very helpful thank you we will be definitely back

    The stairs

  • Karen

    Reviewed: 9 September 2023 · Stayed in September 2023

    Verified review

    The location was good

    The property needs to be listed as 1 bedroom. It is very misleading for it to be listed as a 2 bedroom apartment. We specifically book this apartment to have two separate rooms to find out it was 1 bedroom with a pull out sofa in the lounge room was very disappointing. The sofa bed was not made up, so arriving at 2.15am this was very inconvenient. After looking in every cupboard, there were no sheets for the sofa bed. I was NOT HAPPY. It was clean and very well stocked with everyday needs. Plenty of towels, pillows were good. I would be happy to give it a much higher review if we didn't feel we were mislead by the way it is advertised

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  • Susan

    Reviewed: 6 September 2023 · Stayed in September 2023

    Verified review

    Location was very good. Very clean and had everything you needed supplied. Perfect for a couple.

    Was up 32 steps which made it very hard for my 86 year old Dad to walk up and to cart the luggage up. Advertised as a two bedroom apartment by Booking. com……second ‘bedroom’ was a sofa bed in the lounge.

  • Sandra

    Reviewed: 29 July 2023 · Stayed in July 2023

    Verified review

    I liked the facilities and the location.

    We booked an apartment with 2 bedrooms, but it had only 1 bedroom and a bed sofa in the living room. That was a deception as we selected this apartment because of the 2 bedrooms.

  • Janet

    Reviewed: 7 July 2023 · Stayed in July 2023

    Verified review

    Excellent location . Helpful host. Good facilities.

    Property response:

    Dear Janet Our sincere thanks for your valuable review It is greatly appreciated Many Thanks Rama

    Joyful Esplanade City Stay
    24 July 2023
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  • Marjorie

    Reviewed: 29 June 2023 · Stayed in June 2023

    Verified review

    Clean.

    Advertised as 2 bedrooms, but was not. Settee bed in lounge with no space when out. Had to go through bedroom to the bathroom. Not suitable for more than 2 people. Very expensive for this

    Property response:

    Dear Marjorie I tried to call you a few times to explain this, we are new to booking.com As per setting, we allowed only 2 people, I really don’t know how you did manage to book for 3 people. We have sofa bed for 2 people, i then bought new bed for you in addition to queen size bed. I have explained to your sister Sue. Sorry for miscommunication Many thanks

    Dear Marjorie I tried to call you a few times to explain this, we are new to booking.com As per setting, we allowed only 2 people, I really don’t know how you did manage to book for 3 people. We have sofa bed for 2 people, i then bought new… Show more

    Joyful Esplanade City Stay
    1 July 2023
  • Michele

    Reviewed: 27 June 2023 · Stayed in June 2023

    Verified review

    Location was good, on the esplanade, walking distance to Mitchell St.

    Property response:

    Dear Michelle Our sincere thanks for your wonderful review and amazing feedback. We are pleased to hear that you are thoroughly enjoyed. Much appreciated Looking forward to serve you again Many thanks Rama

    Joyful Esplanade City Stay
    1 July 2023
  • Peter

    Reviewed: 23 June 2023 · Stayed in June 2023

    Verified review

    The location was excellent and It was very clean and Rami was great to deal with

    Stairs

    Property response:

    Dear Peter Our sincere thanks for your valuable review and wonderful feedback It is greatly appreciated Thanks for your kind words Many thanks again Rama

    Joyful Esplanade City Stay
    1 July 2023
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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