Reviews of iStay Precinct Adelaide 4 stars
185 Morphett Street, Adelaide CBD, 5000 Adelaide, Australia
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewThe foreign reception staff have excellent communication and friendly helpful customer service 10/10
The Australian middle aged female receptionists have appealing communication and customer service ,over entitled ungrateful for employment who knows maybe slightly racist ?? Whatever it was couldn't crack a friendly smile treated with lack ..not good at all 👎🏼
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe staff were friendly enough, and the pillow options on the bed was convenient.
My room was dirty and a little dilapidated. There was vomit/something crusty down the outside of the toilet bowl. The stovetop was grimy. I spent an hour scrubbing down the kitchen myself on my first night so as not to incur an additional cleaning fee. It needed it - the stovetop was crusty, the sink smelly. The oven too, but I didn't try clean that. The dishwasher was also smelly. Some of the utensils were dirty, so I scrubbed them before use. The kitchen tea towels were worn with holes in them. One panel of the curtain was missing, which let in a lot of street light at night and because of the bedroom window, I couldn't sleep very well from the excess light.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat view of the city from the 17th floor. 2x large beds were good. bathrooms were fine. kitchen was good. Useful having a laundry in the room. Close to coffee shop. Close to supermarket. Close to pharmacy. Walking distance to the market. Brilliant food. Close to cbd restaurants.
The parking in the basement was confusing, dark and felt unsafe with our 8 year old. The Cleaning options were minimal. No one came to offer clean towels or supplies so i had to go to the reception to pick them up. The pool & spa area not as clean as we thought. No additional towels to use at the pool area. Ground floor smelt like cigarettes. lucky we didn't do lots of cooking. No room service to empty the bins so rubbish just piled up over our stay of 5 days.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewSpa
Nothing
Good morning Stacey, Thank you so much for your review. We are thrilled that you loved your stay with us, and got to enjoy our pool area facilities including our fantastic hot tub! We hope to welcome you back again soon. Best Regards, Hotel Management
Good morning Stacey, Thank you so much for your review. We are thrilled that you loved your stay with us, and got to enjoy our pool area facilities including our fantastic hot tub! We hope to welcome you back again soon. Best Regards, Hotel… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewSpa
Dirty Small Smelt like cat pee Not worth the money. Hate how u have to go down stairs to get things. No pots or pans to cook with. Very loud.
Good morning Kerry, Thank you for leaving us your feedback. We are glad that you enjoyed our spa, and we have referred some of your feedback to our housekeeping team to be fixed. We apologize that you needed to attend reception for additional supplies, as we are an unserviced property. Our friendly reception team are available 24/7 should you be missing any kitchenware in future, or should you be unable to find these items in your kitchen cupboards. Our two-bedroom compact units are indeed compact, so we encourage travelling families to book a two-bedroom standard apartment instead, as your travelling companions did. We hope the event you attended went well, and we hope to welcome you back another time, perhaps during a quieter time in the city. Regards, Hotel Management
Good morning Kerry, Thank you for leaving us your feedback. We are glad that you enjoyed our spa, and we have referred some of your feedback to our housekeeping team to be fixed. We apologize that you needed to attend reception for addition… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewConveniently situated
Could have a few more items in the kitchen eg, baking tray for oven, glass container for microwave. A pair of scissors would also have been helpful
Good morning Angela, Thank you for taking the time to leave us your feedback. We are pleased that you found us conveniently situated, and we encourage our guests to ask our friendly reception team if there are any kitchen supplies that you need which you might not find in the apartment, as we have a stockpile of items such as baking trays and other kitchenware. We hope to welcome you back again soon! Warm Regards, Hotel Management
Good morning Angela, Thank you for taking the time to leave us your feedback. We are pleased that you found us conveniently situated, and we encourage our guests to ask our friendly reception team if there are any kitchen supplies that you … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood morning Anonymous, Thank you for your feedback. We are very glad that you found your stay with us comfortable and relaxing, and we hope to welcome you back again soon! Kind Regards, Hotel Management
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location
The apartment was a bit on the worn side.
Good morning Aundrea, Thank you very much for your kind feedback. We love that you enjoyed our location in the CBD and found us well-situated, and I have consulted with our housekeeping team to undertake a thorough spring clean in your apartment and look into replacing the flooring. We hope to welcome you back again soon! Kind Regards, Hotel Management
Good morning Aundrea, Thank you very much for your kind feedback. We love that you enjoyed our location in the CBD and found us well-situated, and I have consulted with our housekeeping team to undertake a thorough spring clean in your apar… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
Wash machine
Good morning Yu-Lun, Thank you for taking the time to leave us your review. We are very glad that you enjoyed your stay with us and found our apartments perfectly clean, and we apologize if you encountered any issues with the washing machine - our friendly staff are on-hand 24/7 to assist you with any technical issues or if you are unfamiliar with combination washer/dryer machines. We hope to welcome you back again soon. Kind Regards, Hotel Management
Good morning Yu-Lun, Thank you for taking the time to leave us your review. We are very glad that you enjoyed your stay with us and found our apartments perfectly clean, and we apologize if you encountered any issues with the washing machin… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe liked the comfy beds and cosy feel to the apartment. The kitchen had almost all basics you would want. We would have loved a sandwich toaster as they are so verstile and great at reheating lots of things. We enjoyed using the spa/pool and sauna area. The steam room is not operating at the moment. Areas were a mixed bag depending on when you got there. Never crazy busy. They are open till 10pm till Thursday but Friday and weekend the area closes at 8pm. I expect it is to avoid crazy weekend evening situations. The apartment was walkable to almost everything we visited. Undercover parking is available at the current rate of $30 for as many entries and exits as required as you are provided with your own remote, and we enjoyed this feature and not having to scramble for parking. There are likely other parking places that are cheaper, but being building based was so convenient for us.
The glass doors to the balcony need to be addressed. Within 5 minutes of arrival, my husband, who saw me out on the balcony, thought I was out there and had lef tthe door open for him and walked straight into the side panel floor to ceiling glass sheet. There is nothing to indicate that it is glass (none of those sticky windows things). He was bleeding everywhere. I called reception and asked for some first aid supplies and ice, and they were up in minutes. They offered to call an ambulance, but we felt it was overkill at the time. I checked for concussion. We thought we would watch and wait. For anyone reading this far and curious ...he has been to our GP and gone had scans since our return home. Waiting now for results. Back to my point, management /body corporate really needs something on the glass to identify it as a window and not just a sheet of glass that someone can walk into. The person who came up with the ice said, "These windows are very clean," as she giggled at her comment. I responded yes clean which is great, but obviously not safe. Everyone we have shown photos to understand how he could have mistaken it for an open window, especially with me on the balcony. In his mind, it looked like I left the door partially open for him to come outside when he saw me there. Other than this incident, we had a pleasant stay, and we would likely stay there again as we loved the building facilities. The glass door incident simply negated some of the original activities we had in mind.
Good morning Despina, Thank you very much for your review, and let me please apologize for the incident where your husband ran into the window. We will consult with our building body corporate to see what strategies that we can employ moving forward to ensure that nobody else walks into a glass panel, however I'm very happy to hear that our staff were swift and happy to provide first aid to your husband following the incident. We hope to welcome you back again soon! Kind Regards, Hotel Management
Good morning Despina, Thank you very much for your review, and let me please apologize for the incident where your husband ran into the window. We will consult with our building body corporate to see what strategies that we can employ movin… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewApartment was clean and spacious with amazing views
Pool hours could have been open a bit longer
Good morning Sandra, Thank you so much for your wonderful review! We are thrilled that you found us clean and spacious, and that you enjoyed the fabulous views from your skyview apartment. We hope to welcome you back again in the future, to take full advantage of our excellent facilities. Best Regards, Hotel Management
Good morning Sandra, Thank you so much for your wonderful review! We are thrilled that you found us clean and spacious, and that you enjoyed the fabulous views from your skyview apartment. We hope to welcome you back again in the future, to… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGood location at the edge of the city.
Everything was fine except for the shower. Water would escape the glass shower door as there we reasonable sized gaps between the glass.
Good morning Christopher, Thank you very much for your feedback. We are glad that you loved our location and found our staff to be excellent, and I apologize for the water leaks from the shower cubicle - our maintenance team has been notified and it will be fixed immediately. We hope to welcome you back again soon! Kind Regards, Hotel Management
Good morning Christopher, Thank you very much for your feedback. We are glad that you loved our location and found our staff to be excellent, and I apologize for the water leaks from the shower cubicle - our maintenance team has been notifi… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood morning Michael, Thank you so much for leaving us such a stellar review! We love that you loved your stay with us (especially our phenomenal staff) and we hope to see you again soon! Best Regards, Hotel Management
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation , size and staff were all good. Facilities in room good.
Needs updating, carpets need replacing or deep cleaning and shower was obviously leaking badly but no one had noticed during housekeeping.
Good morning Phil, Thank you for leaving us your feedback. We are thrilled that you found our staff and facilities excellent, and we have forwarded your notes about the carpet and the showerhead to our maintenance team for rectification. We hope to welcome you back again the next time you're in Adelaide. Kind Regards and Safe Travels, Hotel Management
Good morning Phil, Thank you for leaving us your feedback. We are thrilled that you found our staff and facilities excellent, and we have forwarded your notes about the carpet and the showerhead to our maintenance team for rectification. We… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location - within walking distance of Rundle Mall, Adelaide central market, Chinatown, etc.. Spacious room with good cooking facilities. Added bonus of a balcony. Great value for money.
Good morning Daniel, Thank you very much for leaving us your review. We are glad that you found our rooms spacious and well-appointed, and we are thrilled that you enjoyed our balcony and the low price of your reservation! We hope to see you again soon. Kind Regards, Hotel Management
Good morning Daniel, Thank you very much for leaving us your review. We are glad that you found our rooms spacious and well-appointed, and we are thrilled that you enjoyed our balcony and the low price of your reservation! We hope to see yo… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff were absolutely lovely and very responsive
The bathroom and kitchen were full of mould. There was also limescale build up and scum all around the wet areas. Tiles, grout, kitchen tiles, shower screen, benches. It felt very very unhygienic and dirty.
Good morning Amanda, Thank you so much for your feedback, and your wonderful comments about our fantastic staff. We have taken that apartment offline to conduct a thorough spring clean to remediate the limescale and redo the silicone, but I'm happy to report that whilst it may have looked unsightly, we regularly bleach and disinfect all surfaces so there was no risk to you. Nonetheless we endeavour to provide a perfect and spotless product, so I thank you for taking the time to leave your review and help us to improve. We hope to welcome you back again in the future. Kind Regards, Hotel Management
Good morning Amanda, Thank you so much for your feedback, and your wonderful comments about our fantastic staff. We have taken that apartment offline to conduct a thorough spring clean to remediate the limescale and redo the silicone, but I… Show more