The only complaint is the pillows are not good, they are hard and not comfortable.

Great location, easy to walk to restaurants and shops. Overall it was comfortable enough and clean.

Stayed in August 2025

Nice central location with easy access to foreshore.

Stayed in August 2025

I had chosen a hotel, I as I would be on my own for some of my stay, that had a restaurant for breakfast and dinner. I was disappointed that the restaurant was closed. Also the lack of onsite parking was annoying

The room was clean beds comfortable

Stayed in August 2025

Renovations but understand it has to happen sometime. More coat-hangers would have been appreciated. There were only 3 hangers for 2 people in room 315.

Friendly staff. Clean. Comfortable.

Stayed in July 2025

The bathroom air vent was very dusty. I couldn't work out the TV remote very well and there were no instructions that I could find.

Bed was comfortable and linen was very nice. I liked that there was a couch to sit on also. The bathroom was in very good condition.

Stayed in July 2025

No on site parking at time of stay

Liked how central the hotel is to everything, right next door to the aquarium, 10 minute walk to the night market/esplanade. Rooms were clean, comfy, spacious Staff were really nice!

Stayed in July 2025

No restaurant Guess it was my fault realised once I had booked

Proximity to many things Near shops , esplanade Good communication from Staff

Stayed in July 2025

Pillows weren’t great. Bathrooms small, still needed to walk to shops for food 5-7mins

Spacious family rooms, kids had their own space as did us parents. TV’s in both kids and parents rooms. Shower head was awesome, quiet street at night. Fridge, microwave and crockery supplied, with sink,

Stayed in July 2025

Needs a face-lift, bit outdated, but seems it’s happening as the restaurant was closed for reno. Breakfast was served in Novotel, very close, across the road.

Good location, very friendly staff. Family room is a great offer.

Stayed in July 2025

The compromise on price and location was to give up a view - there was none - in fact the lower half was a wall of the neighbouring business.

I chose the Mercure as a place that could provide a 2 bedroom place with kitchenette at a reasonable price and good location close to the shops/cafes/waterfront/marina. It met my requirements in all of that. The 2-bedroom layout suited us - kids and kitchenette in one and adults and bathroom in the other, and there was enough space so we didn’t feel crammed in (like often happens in family rooms).

Stayed in July 2025

The room was dated,compared with reception. The toilet seat was broken. There were not enough coffee pods for the coffee machine. No phone in the room. Just, a couple of things that were noticed. Room was comfortable and clean. We enjoyed our stay. Staff were great.

Stayed in July 2025

Bathroom was little tight to get into going to shower or toilet the way door opened but was ok. Little noise from hallway and when next room had water on. Restauarant was not open due to renovations. Had to go buy food already prepared as nothing to cook on or microwave.

Room was clean , front desk was friendly and could check in a bit early. Bed was comfy and soft. Located next to Aquarium was short walk to main street for food. Stayed 1 night only before catching plane .Good tea and coffee milk supplied. Good room to reat in , big tv nice couches .Mini bar also.

Stayed in June 2025

Location. Staff.

Stayed in June 2025

n/a

Very centrally located. Nice to bring food and drink to pool area which is being upgraded.

Stayed in June 2025

Unfortunately no one site parking

Location is great and walking distance to lots of restaurants and cafes

Stayed in June 2025

No resturant due to renovations

It had a loft and spa bath really loved the room

Stayed in June 2025

Nowhere to put our suitcases other than on the floor. No furniture in the room like a desk or tv cabinet.

Comfy bed

Stayed in June 2025

Restaurant was closed

Stayed in May 2025

The renovation and parking.

Location.

Stayed in May 2025

A shame we couldn’t use our own Kayo to watch footy

Comfortable and close to entertainment

Stayed in May 2025

No NRL games TV channel

Good location to CBD

Stayed in April 2025

Damp, musty smell upon entering the room.

Stayed in February 2025

Some of the staff members were a bit slow and not quite as communicative as they should be. One of the throw pillows/cushions weren't clean and I was sneezing non-stop until I put it away from the bed.

Location is great. Relatively close to anywhere you need to go in Cairns. Family room is good for groups and/or small families.

Stayed in January 2025

Its too loud outside that it’ll wake you up in the middle of the night

Cleanliness and location

Stayed in January 2025