Reviews of ibis Newcastle 4 stars
700 Hunter Street, 2300 Newcastle, Australia
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Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewQuiet- comfy and clean bed
Very dated room - not very clean look
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewbroken window
Reviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewComfortable bed; generous sized room; quiet environment;
Small things: bathroom door didn't shut properly; carpet worn; needs painting
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewGood location
Tiny room for the price I paid $200for 1 night. Corridors feel like a jail block Reception person was taking orders, making coffee and serving food. Customers patiently waiting . This is not acceptable for any staff member. It was a very busy morning at the cafe, and only one chef cooking who also served food and washed up. Accor needs a good review on how you treat your staff. Both staff members smiled the whole time- never complained and the breakfast was delicious.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewBreakfast Not Included When Done Thru Booking.Com Parking Also Extra
Dear Helen, Thank you for sharing your feedback. When booking through third-party sites such as Booking.com, breakfast and parking are not always included, however both can be added at the hotel for your convenience. We appreciate you bringing this to our attention and hope to welcome you back again soon. Warm regards, Nancy Talbot Assistant Manager Ibis Newcastle
Dear Helen, Thank you for sharing your feedback. When booking through third-party sites such as Booking.com, breakfast and parking are not always included, however both can be added at the hotel for your convenience. We appreciate you brin… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe parking situation is ridiculous. To pay $25 for overnight parking but then the hotel overbooked the car park to the point where I was forced to park out of the secure area is unacceptable. I carry a lot of valuable equipment for my work and select my hotels based on an expectation of secure parking, particularly when parking is an additional cost above and beyond the total cost of accommodation.
Dear Darren, Thank you for taking the time to share your feedback. I sincerely apologies for the inconvenience caused by the parking situation during your stay. I completely understand how important secure parking is, especially when travelling with valuable work equipment, and I regret that we were unable to meet your expectations on this occasion. Your comments have been shared with our management team so we can review our parking processes and ensure we are providing a more reliable and secure experience for our guests moving forward. We appreciate your feedback and hope to have the opportunity to better accommodate you on a future visit. Kind regards, Nancy Talbot Assistant Manager Ibis Newcastle
Dear Darren, Thank you for taking the time to share your feedback. I sincerely apologies for the inconvenience caused by the parking situation during your stay. I completely understand how important secure parking is, especially when trav… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewfriendly staff
The included breakfast was appalling.
Dear Valri, Thank you for your feedback. We’re pleased to hear that our team made you feel welcome. I’m sorry to learn that breakfast did not meet your expectations. Your comments have been shared with our team so we can make improvements. We do hope to have the opportunity to welcome you again for a more enjoyable experience. Kind regards, Nancy Talbot Assistant Manager Ibis Newcastle
Dear Valri, Thank you for your feedback. We’re pleased to hear that our team made you feel welcome. I’m sorry to learn that breakfast did not meet your expectations. Your comments have been shared with our team so we can make improvements.… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClose too, what I needed
No milk in frdge
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewIt is close to the station and everything
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation good
room was tiny... bathroom super tiny with a step up plastic moulded shower. Breakfast was not worth while... toast and some fruit was all that was offered no hot food... nothing like the pics. dont waste your money. There was a pallet of stock left in the hallway... 2 days later it was still there. Not 4 star.. would rate it a 2... would not recommend or stay here again.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewthe room was comfortable and clean. Was easy to locate. always good to stay here at the Ibis
Ok my only gripe was that the toilet seat was a little messy, Nothing a tissue and water couldn't fix though. all good other wise
Hey Jenna, Thanks for your kind words, it’s always great to hear from returning guests who enjoy their stays with us. I’m glad you found the room comfortable and the hotel easy to get to. I do apologise about the toilet seat not being spotless on arrival, and I’ll follow this up with our housekeeping team to make sure it doesn’t happen again. We look forward to welcoming you back next time you’re in Newcastle. Cheers, Joshua Barton Front Office Manager Ibis Newcastle
Hey Jenna, Thanks for your kind words, it’s always great to hear from returning guests who enjoy their stays with us. I’m glad you found the room comfortable and the hotel easy to get to. I do apologise about the toilet seat not being spo… Show more