Reviews of Hilton Surfers Paradise Hotel & Residences 5 stars
6 Orchid Avenue, Surfers Paradise, 4217 Gold Coast, Australia
#63 of 129 hotels in Gold Coast
Guests' ChoiceReview score
Based on 3735 hotel reviews
8.3Score breakdown
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Cleanliness
8.8
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Comfort
8.8
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Location
9.2
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Facilities
8.6
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Staff
9.0
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Value for money
8.0
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Free WiFi
8.2
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Reviewed: 1 September 2025
Hassan
Australia5 reviews8.0“Overall, satisfied.”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast venue not quite good for such a 5 star hotel. It could have been located in a higher level with view. Staff at the breakfast could have been more friendly
Stayed in September 2025
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Reviewed: 30 August 2025
Mark
Australia24 reviews4 helpful votes7.0“Convenient location but noisy”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The room was super noisy, hearing every door click (loudly) open and close from surrounding rooms, as well as lift call ding at all hours. The energy saving idea of motion sensor for lights was great until you were in the shower or didn't move in bed and you lost lights to the room. Could hear noise from other floors, especially above, as well as street noise, even though we were on level 6.
The location of the Hilton is great to be on the strip and very close to all facilities and the beach.The beds were comfortable and a good ensuite. Staff were friendly and helpful. Parking in the building was straight forward.
Stayed in August 2025
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Reviewed: 30 August 2025
Cunningham
Australia2 reviews8.0“Our stay was good”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Bathroom was not as clean as it could have been
Location was good. Room had everything we needed
Stayed in August 2025
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Reviewed: 26 August 2025
Deanna
Australia40 reviews10 helpful votes8.0“An enjoyable stay.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Room a bit on the small side for the price and housekeeping need better training as it was not up to Hilton standard.
Great location on Cavill Mall, comfortable bed and good buffet breakfast.
Stayed in August 2025
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Reviewed: 25 August 2025
Yu-ting
Taiwan12 reviews9.0Superb- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 3 nights
- • Submitted via mobile
The staffs are very nice and helpful!
Stayed in August 2025
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Reviewed: 21 August 2025
Lorna
Australia2 reviews8.0“Almost perfect except for the housekeeping part.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Housekeeping didn’t clean the room properly. No one vacuum the floors and didn’t clean the mirrors. Didn’t wipes the tables, they didn’t even change the blankets and pillow case.
Worth the price. All the staff are friendly and helpful, very knowledgeable and respectful. The room was very nice, good internet connection, they provided a slippers and all my requests were met. The breakfast buffet was also good. Foods were very tasty and served with lots of fresh fruits.
Stayed in August 2025
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Reviewed: 21 August 2025
Wood
Australia1 review8.0“Thank you very much, highly recommend”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Location was fantastic, staff very friendly and helpful
Stayed in August 2025
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Reviewed: 12 August 2025
Lekh
Australia2 reviews8.0“I had a nice stay.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence Room with Ocean View
- • Stayed 1 night
- • Submitted via mobile
I paid for ocean view but the room location was not very good for it so I feel like the room should cost this much.
Staff and room cleanest.
Stayed in August 2025
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Reviewed: 12 August 2025
Gardenia
Australia13 reviews2 helpful votes8.0“Loved everything”- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence Room with City View
- • Stayed 2 nights
- • Submitted via mobile
More heated pools
Breakfast and location excellent everything in walking distance
Stayed in August 2025
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Reviewed: 11 August 2025
Roxanne
Australia5 reviews9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Elevators at busy times
Wr had a great room with plenty of space. Bed was amazing and bath amenities were awesome. Crabbtree and apple soap was lovely and staff were more than helpful. Buffet breakfasts are also fantastic we ordered a custom omelette each day. Very nice and would stay at the Hilton again. Thankyou for a lovely experience. Only downfall can be the elevators. Be wary of the busy moments. 3pm check ins. Otherwise seemless and good value. Highly recommend..
Stayed in August 2025
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Reviewed: 9 August 2025
Emilios
New Zealand37 reviews2 helpful votes8.0“Nice place with a great central location if you want to be in the middle of the action.”- • Leisure trip
- • Couple
- • Two-Bedroom Residence Room with Ocean View
- • Stayed 1 night
Very confusing getting around the foyer to find the correct lifts and checking in was awkward.
Location and room where great.
Stayed in August 2025
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Reviewed: 31 July 2025
Nicole
Australia12 reviews8.0Very good- • Family with young children
- • Two-Bedroom Residence Room with Ocean View
- • Stayed 1 night
- • Submitted via mobile
The beds were not comfy
The location and view was amazing the room was nice and the ameneties where good
Stayed in July 2025
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Reviewed: 31 July 2025
Wasima
Australia2 reviews7.0“Fairly nice stay but not a great experience.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence Room with Ocean View
- • Stayed 3 nights
The room was quite dated and looks like needs a refab. Felt like we didn't get good value for our money. Sometimes at night time there would be noises from the sirens from the cars on the street.
We enjoyed the view from our room and enjoyed the breakfast buffet. Staff were friendly and responsive, Location was excellent and close to shops/amenities
Stayed in June 2025
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Reviewed: 22 July 2025
John
Singapore27 reviews2 helpful votes8.0“Comfortable but not really good value for money!”- • Leisure trip
- • Group
- • Two-Bedroom Residence Room with Ocean View
- • Stayed 2 nights
- • Submitted via mobile
The smaller room in the two bedroom apartment is poorly designed without any privacy. It’s like part of the living room with no windows whatsoever. It can hardly qualify as a bedroom!
Location. Good service. Cleanliness
Stayed in July 2025
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Reviewed: 22 July 2025
Inamullah
India9 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Three-Bedroom Residence Room with Ocean View
- • Stayed 7 nights
- • Submitted via mobile
Good location it’s good value for money if your are staying with family
Stayed in June 2025
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Reviewed: 21 July 2025
Bartlett
Australia1 review8.0“Easy, calming, fun”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The room had a musky smell. Apart fro. That everything else was really nice and relaxing.
Staff were great even though the forst room was not ready due to maintenance.
Stayed in July 2025
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Reviewed: 20 July 2025
Jen
Australia2 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
The room we stayed in was great. Very clean and tidy.
Stayed in April 2025
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Reviewed: 13 July 2025
Jeri
United States16 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence Room with City View
- • Stayed 3 nights
- • Submitted via mobile
The elevators were awful! On our side 2 of the 3 elevators worked and it took 20 minutes sometimes just to get the elevator and sometimes it would not take you to the right floor.
The location was great! The staff were friendly and helpful!
Stayed in July 2025
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Reviewed: 13 July 2025
Navdeep
Australia3 reviews7.0“Good location and nice place in the middle of most attractions”- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence Room with Ocean View
- • Stayed 3 nights
- • Submitted via mobile
Not regular house keeping . Would prefer if it done on regular basis. Also I found in room service charges were too high. Otherwise good place
Very good location and view . Good size of apartment and family friendly.
Stayed in June 2025
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Reviewed: 7 July 2025
Darren
Australia6 reviews1 helpful vote9.0“Exactly what we hoped for”- • Leisure trip
- • Couple
- • Ocean View Suite with Executive Lounge Access
- • Stayed 4 nights
- • Submitted via mobile
Orchard street nightlife
Clean
Stayed in July 2025
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Reviewed: 4 July 2025
O'donoghue
Australia5 reviews1 helpful vote9.0“Had a great stay here was a bad smell in basement car park was the only negative”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Location close to everything
Stayed in June 2025
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Reviewed: 4 July 2025
Le
Australia4 reviews7.0“Pleasant stay apart from lift issues.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Extremely slow lift services. Only 3 lifts servicing the entire Boulevard Tower. During our stay 1 lift was broken and was not repaired quickly enough so there were shocking delays in getting in and out, especially during check out. We already requested a late check out at 12 instead of 11 but the wait was 30 mins. We called reception and after 15 mins they went up to help us go down, for which we were grateful. Otherwise we would not have been able to get in a lift because we have elderly people with 2 wheelchairs.
Location Roim layout
Stayed in June 2025
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Reviewed: 1 July 2025
Victoria
Australia29 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Two-Bedroom Residence Room with Ocean View
- • Stayed 1 night
- • Submitted via mobile
Room service menu wasn’t great, so we decided to eat out. Poolside service would have been nice too, for drinks and snacks.
Great location, right in the heart of Surfers. Rooms were spacious and clean. Staff were friendly.
Stayed in June 2025
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Reviewed: 30 June 2025
Annette
Papua New Guinea5 reviews1 helpful vote9.0“Great”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Convenient location
Stayed in June 2025
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