Reviews of Hilton Cairns 5 stars

Location is perfect, walking distance to all popular attractions: piers step away; restaurants within 2 blocks; Wollies 5 min away. Room is clean and quiet. Perfect view! We saw the fireworks at the balcony!

Not particularly, but the pool can only be accessed through 3rd floor entrance, which need to walk downstairs; not safe when you need to bring a toddler down.

The property was clean and our room had a good view.

I like everything about the property.

Breakfast was lovely, staff were great,inside room was nice

Facilities looking tired, pool area, outside rooms, gardens need a good clean paint and freshen up to be 5 star

The amenities

The mattresses are way too soft!

The location was central.

The staff was disjointed and did not know what the other staff had done regarding our account the previous shift so that when I checked out they had not taken a deposit when they said they had done so and added costs to the stay which we were happy to pay and even asked them the night before to pay but was reassured that the deposit would cover it. They then tried to charge me a fee for dropping the key off in the box as my flight was at 6.00am. When I went to bring back the key there was no one on the front reception desk at 3.45am... I waited for a few minutes but had to leave as I needed to get the hire car back to the airport. I paid $40 for breakfast and asked for poached eggs and twice they could not get the eggs correct.. I gave up after waiting over an hour and tried the scrambled eggs which were inedible. There was a very loud wedding going on the Saturday night the music was so loud we heard it on the 7th floor with the doors closed and could not sleep and at the end there was a huge fight that had broken out with the wedding party. Would not stay again.. not worth it. Shame really as I always wanted to stay at the Hilton Cairns.

all was great from easy check in to great location will stay here again for sure and will tell others. also great buffet lots of ranges of food and drinks nice way to eat over looking the water its. a must see for everyone

The location of the hotel has always been outstanding. Close to the city heart.

We stayed at Hilton Cairns for four nights and were very disappointed. The hotel feels tired, outdated and poorly maintained, far from the Hilton standard we expected. Check-in set the tone: only one staff member was on the desk, already on the phone, leaving guests waiting with no offer of help with luggage. The lobby and exterior look dated and unwelcoming. Our room confirmed these first impressions. The fridge was broken and switched off on arrival, the balcony door came off its rails and jammed, and the carpets were stained and unclean. The décor is stuck in the 1990s and urgently needs refurbishment. Air conditioning was noisy, power points were limited and poorly placed, and there was no cable TV. Housekeeping was inconsistent, amenities were not always replenished, and corridors had a musty odour. Dining was a major low point. We ordered room service three times, and every meal arrived cold. The “chicken karaage” was little more than nuggets with mayonnaise and sriracha sauce. Breakfast was uninspiring, limited and poorly presented. The loss of Mondos, once a Cairns institution with charm, a great menu and a beautiful outlook around the poinciana tree and lawns, is a real blow. Its replacement, Sails, feels soulless — all concrete and no atmosphere. The facilities are equally neglected. The pool area is rusting, the fitness centre is outdated, and noise insulation between rooms is poor. Staff were polite enough but generally reactive rather than proactive, showing little initiative to assist guests. Overall, the stay offered very poor value for money. Other Cairns hotels, such as Shangri-La and the Crystalbrook Collection, deliver much higher standards at similar prices. Hilton Cairns may once have been a standout property, but it is now well past its peak. Without urgent refurbishment and a renewed focus on service, dining and maintenance, it no longer lives up to the Hilton brand.

Excellent

Good location, near restaurants and coast line. Great to access Marina for diving trips

Staff were rude at best, the beds (and cot for my child) were uncomfortable and ancient, the bar was soulless and unstaffed (they didn’t have any glasses), and the “pool bar” was dirty and closed. I know we came in winter, but I had higher expectations of an international chain.

Spacious rooms with a stunning water view, excellent location and very close to cafes and restaurants. Liked the option of sacrificing daily room service for a couple of happy hour drinks instead!

The credit card fee charged for the stay was hefty!!! One mornings breakfast didn't have baked beans or tomatoes on offer, sounds petty but a moist addition to breakfast was preferred the previous morning ... For the price of breakie, it was a slight letdown with breakfast a rather 'dry' affair.

great view! clean and modern

had trouble connecting to the tv

Location, gardens, room was nice.

Pillows terrible. Tried three in th room and all bad. Lumpy . Double beds too small.

Ants in our room and very slow check in