Reviews of Harbour View Penthouse - Private Roof Top Terrace and Spa
10/15 Government Road, 2315 Nelson Bay, Australia
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewPosition
Rather not say
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLocation
The lounges were dirty.....need cleaning or updating
Hi Brent, Than you for taking the time to review the Penthouse. The location is fantastic being so close to town. The lounges have more recently been professionally cleaned. Stay Port Stephens Team
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewGreat location .
Location and the spa it was all nice and clean.
Hi Karen, Thank you for taking the time to review the Penthouse, we are glad to hear you enjoyed your stay. Stay Port Stephens Team
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewThe pool and spa was excellent. The space was terrific
Hi Nena, Thank you for taking the time to review the property. We are glad to hear you enjoyed your stay. Stay Port Stephens
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe location was amazing
The cleanliness of the penthouse was at a very low standard
Hi Michelle, Thank you for taking the time to review the property. We wish you had notified our office of the cleanliness of the property as we would have sent the cleaner back to rectify. Kind Regards, Stay Port Stephens
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewThe location,the pools,the rooms were good,the kitchen is well equipped ,the property has a good view,the rooftop is amazing to sit relax and have a chat,
The beddings need deep cleaning or even a complete change generally the house was stuffy,and the bathroom we had to mop the floor every time we had a shower because the water flows allover
Hi Cyintia, Thank you for taking the time to review the property. We are glad you enjoyed your stay at the proeprty. I will attend the penthouse to have a look at the bedding and talk to the cleaner about the issue. Kind Regards, Stay Port Stephens
Hi Cyintia, Thank you for taking the time to review the property. We are glad you enjoyed your stay at the proeprty. I will attend the penthouse to have a look at the bedding and talk to the cleaner about the issue. Kind Regards, St… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewIt saYs penhouse but was worst than a basic motel
When we entered the property foul smell all over the house
Hi Singh, Our office staff tried to help accommodate you on your arrival. We offered to move you to another property that was directly opposite the beach so you would be more comfortable but you declined the offer. Stay Port Stephens
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewEasy to leave the car in secured under cover & walk to almost everywhere we wanted to go
The bathroom could do with a refresh as although the mildew was wiped down it was still visible , in the bedroom next to bathroom the blind could not be raised , the rear bedrooms carpet was wet as there was rain water leaking around the window & the vents for the A/C could use a clean but overall the unit was great , close to eateries & the harbour .
Reviewed: 3 March 2024 · Stayed in March 2024
Verified reviewThe location was very close to the main street and shops, which was very convenient. The apartment, including the rooms, were very spacious.
There was a stain on the carpet in the lounge room, which didn't look very appealing. The apartment had a musty smell, which I assume was coming from the air conditioner. With the apartment being next to a main road, and roundabout, there was a lot of traffic noise.
Reviewed: 8 February 2024 · Stayed in January 2024
Verified reviewConvenient walk to Nelson bay marina and centre
There were so much mention of leaving apartment clean, that I assumed it was going to be immaculate,when truthfully I didn’t find it so clean, especially lounge, carpet, even drip marks on walls. Spa was filthy cloudy with remnants of beer/ mixer bottles and even cap in spa.. we used it at night so didn’t realise how bad it was until daylight. We had even had a quick shower before going in. There was blood stain on one of the pillows, a dirty sock in one drawer. If I was the owner, I’d be considering getting a new cleaning crew.
Reviewed: 15 December 2023 · Stayed in December 2023
Verified reviewGreat location and great facilities
It was absolutely filthy when we moved in. However the agent rectified immediately which was a positive. The changeover cleaning needs to be far more thorough - finding someone’s dirty socks under a table and discarded cans isn’t acceptable.
Reviewed: 12 December 2023 · Stayed in December 2023
Verified reviewReviewed: 20 August 2023 · Stayed in August 2023
Verified reviewReviewed: 14 June 2023 · Stayed in June 2023
Verified reviewSpacious, tidy and close to everything. great outdoor patio and roof outdoor terrace .
carpet a little stained but overall that didn’t concern us.
Reviewed: 22 May 2023 · Stayed in May 2023
Verified reviewThe view was great
The place wasn't cleaned properly. Dusty, dirty and rubish around spa
Reviewed: 8 May 2023 · Stayed in May 2023
Verified reviewLocation Location Location Drive in park, lift is 20 feet away, step off lift walk straight into your room Room, wow size area, balconies facilities as a whole were excellent, starting to look tired but serviceable and then I went upstairs, hello nelson bay, omg 270 degree views, water landscape and a private spa, loved it. As a family we all got to chill enjoy and catch up, couldn't have asked for a better experience.
cutlery would be only item to add ie spoons Second set of keys / fob was unavailable however use of intercom overcome this issue when someone was home. Stains do exist on the carpet, very good quality unsure why they are there. Extra towel per couple for our ladies would not go astray and a reminder to all byo beach towel for use in spa and the beach. Recommend changing the colour of the beam under stairs, as I being 5 ft 9 walked out of bedroom and narrowly missed hitting my head
Reviewed: 22 December 2022 · Stayed in December 2022
Verified reviewHaving 3 bedrooms was great and the location was good. Ensuite made bathroom and shower time easier with children and balcony was well furnished and private
Not all the placements on the stove were working, the carpet was wet and remained damp for most of the time we stayed causing a bad smell in the apartment. The jacuzzi was not fully functioning as all the jets were not working.
Reviewed: 1 December 2022 · Stayed in December 2022
Verified reviewit was clean and inviting
no shade/shelter on the roof so couldn’t enjoy it during the day
Reviewed: 20 November 2022 · Stayed in November 2022
Verified reviewLocation was lovely
Not always 6 or more ( as we had 8 ) settings in cutlery eg forks especially
Reviewed: 2 November 2022 · Stayed in October 2022
Verified reviewReviewed: 18 September 2022 · Stayed in September 2022
Verified review