2 East Quay Drive, Biggera Waters, 4216 Gold Coast, Australia
#29 of 129 hotels in Gold Coast
Guests' ChoiceBased on 291 hotel reviews
8.7Cleanliness
9.0
Comfort
9.0
Location
9.2
Facilities
8.8
Staff
9.2
Value for money
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 September 2025
Carey
AustraliaBeef was a bit hard, but minor issue.
Great location, close to shops but it was still really quiet.
Stayed in September 2025
Reviewed: 29 August 2025
Louise
AustraliaHeating not effective on cold evenings, bedrooms warm but tiled lounge/dining areas remain cold. Access to additional blankets would have been appreciated. Hand rails in ensuite for older guests should be considered.
N/a
Stayed in August 2025
Reviewed: 28 August 2025
Karen
AustraliaGeneral cleaning good but some things not done. Eg fluff all down back of laundry doors from dryer. Fluff and rubbish behind machine Soiling around bathroom taps shows up when lights on. Just detailed cleaning Marks on walls etc. There was also piece of skirting missing in entry foyer beside bathroom door. Ktchen could do with bread knife and instructions to use air fryer. Lift should list what floor room is on and also in build entry or in book in room where gym is located
Everything as expected. Nice location. Very secure.
Stayed in August 2025
Reviewed: 27 August 2025
Dianne
AustraliaThe pillows were too high and hurt my neck. There were 4 pillow on the bed so they should have had 2 high ones and 2 medium to low ones. That way they cater for all guests.
Stayed in July 2025
Reviewed: 26 August 2025
Mariah
AustraliaBeautiful apartment. Very nicely decorated and furnished in a modern style. The bed was very comfortable and everything was very clean. Exceptional standards, and right next to a shopping centre that has everything you need and more. I couldn’t recommend it enough.
Stayed in August 2025
Reviewed: 26 August 2025
Kelli
AustraliaThe apartment could be in one of 10 different buildings but you don’t know until you check in. Be aware of this if travelling with multiple families.
Spacious and clean. Staff were great!
Stayed in August 2025
Reviewed: 25 August 2025
Ingrid
AustraliaI couldn’t sleep with the window or screen door open as there were too many noises outside such as security gates opening when cars came and went and workers moving garbage bins on mowers on the property early in the morning. Closing the windows or doors rectified this issue.
Very spacious, two bathrooms great kitchen and secure parking under the building. Very comfortable bed, plenty of storage.
Stayed in August 2025
Reviewed: 21 August 2025
Elizabeth
New ZealandA better clean of the bath tub and providing extra towels at the start if people are staying longer. However this was not a deal breaker we did get extra towels on day 3 plus we had a washing machine and dryer so we just washed them.
The location and how spacious the apartment was. We were lucky enough to have 2 carpark spaces. All the amenities that were included made our stay even better.
Stayed in August 2025
Reviewed: 19 August 2025
James
AustraliaPerhaps a bit more clean. Dirty marks on toilet walls and kitchen stove top greasy. Other than that which are minor we were happy
Location excellent to shops and central to everything else including the motorway
Stayed in August 2025
Reviewed: 13 August 2025
Frederick
New ZealandNone of the air vents for bathrooms were working Curtains were outdated
Apartments were beautiful, location was good too
Stayed in August 2025
Reviewed: 7 August 2025
Tina
AustraliaOur hotel didn't have a hot tub/ spa, only a pool, no extra blankets, only 1 allotted car space, only 2 x fobs for our apartment.
How close it was to Harbourtown. And surfers paradise. Size of the apartment. Room size was great. Laundry area was fantastic, a nice surprise.
Stayed in August 2025
Reviewed: 3 August 2025
Faumotu
AustraliaFurniture was very outdated.
Loved the location. Usually book in surfers. So this was a nice change from the busyness of Surfers. It was also nice and clean.
Stayed in August 2025
Reviewed: 31 July 2025
North
AustraliaIf I have to put something here, it's the gaps between roller blinds. Waken up too early by sunlight in the morning.
Great location. Walk distance to Harbour Town. Modern design. Miele kitchen appliances. Beautiful view. Friendly manager.
Stayed in July 2025
Reviewed: 31 July 2025
Gay
NauruNone
Everything, location, facility, value for money, etc.
Stayed in July 2025
Reviewed: 30 July 2025
Nabin
AustraliaExhaust fan wasn’t working well
Everything was good
Stayed in July 2025
Reviewed: 28 July 2025
Jonathan
United KingdomVery minor things, 1 dishwasher tablet for 12 nights and the bathroom doors did not lock.
Big spacious apartment, clean with good facilities. Good location near harbour town.
Stayed in July 2025
Reviewed: 26 July 2025
Kev
AustraliaVery good service 👏
Stayed in July 2025
Reviewed: 24 July 2025
Melissa
AustraliaSpacious
Stayed in July 2025
Reviewed: 21 July 2025
Nathan
AustraliaNothing
Everything
Stayed in July 2025
Reviewed: 20 July 2025
Jacinda
New ZealandWe had access to the Netflix movies for the first night but then were kicked off and couldn't get it to work again. Also the TV didn't work to pick up the local stations. When I message to get some help about it I got no reply.
Great value for money
Stayed in July 2025
Reviewed: 19 July 2025
Erin
AustraliaApartment was quite echo-y. It needs some rugs or something to reduce sound
Spacious apartment in a great location.
Stayed in July 2025
Reviewed: 19 July 2025
Patricia
AustraliaVery hard & uncomfortably beds.
Great apartment, big windows & glass doors allowing the light and sunshine in. Close to shopping outlet, and Tavern
Stayed in July 2025
Reviewed: 19 July 2025
Patricia
AustraliaVery hard & uncomfortable bed. On the shadowy side of the building!
Apartment is nicely decorated, close to Shopping Outlet.
Stayed in July 2025
Reviewed: 19 July 2025
Trevor
AustraliaNothing
Central, clean, easy access, undercover secure parking. Just next door to major shopping area and a great variety of restaurants etc.
Stayed in July 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content