A little pricey.

Location, clean, good facilities, friendly staff.

Stayed in September 2025

Late night noise.

Location is excellent. Can walk easily to restaurants and cafes. Staff were excellent with anticipating when help was appropriate. Very polite and able to accomodate requests.

Stayed in September 2025

Very modern and clean, nice staff

Stayed in September 2025

Very comfortable, really liked the aesthetic, open, comfortable, neat bathroom. Actually gave me inspiration for renovating our granny flat!

Stayed in August 2025

Couldn't use 10% discount- some technology issues to get a digital loyalty card 🙄 😉 🤔

This is my second stay at Crystalbrook Flynn, and once again I was so happy to use their wonderful 30% discount – otherwise I could never afford the full price. What impressed me most is that the service and high standards are exactly the same as during my first visit. Everything feels welcoming and comfortable. I truly felt like a VIP this time, staying on the 12th floor with a stunning ocean view. But the real treasure of this hotel is its people – young, energetic, and full of warmth. I especially want to thank Jessica, the breakfast host, whose smile, kindness, and helpfulness made every morning brighter. I’ll definitely be back again. My only tiny disappointment: the beautiful bathrobe doesn’t quite fit me (I’m a size 14–16). Maybe next time the hotel can consider slightly larger sizes too. Apart from that, everything was absolutely perfect. Thank you, Crystalbrook Flynn, and see you soon! 💙

Stayed in August 2025

Pool area extremely shaded

Stayed in September 2025

One of the treadmill was out of service.

The friendly and helpful staff.

Stayed in August 2025

Nothing

Staff were super helpful.

Stayed in August 2025

Beds a bit firm but good enough.

We’ll set up good location

Stayed in August 2025

The pools were uninviting - not perfectly maintained, glass panels and completely shaded.

The rooms were clean and well equipped. The bed was comfortable.

Stayed in August 2025

Nothing

Modern and comfy. Good bed. Good low lighting options. No guest noise. Coffee machine in the room

Stayed in August 2025

Clean,well appointed room with good facilities.

Stayed in August 2025

Nothing.

Great location, fab renovation of an architectural icon, wonderful breakfast with stunning view.!

Stayed in June 2025

probably our issue but we couldn’t figure out how to use the air con, we should have asked for help as i know the staff would have assisted us but we didn’t bother but other then that everything was amazing

It was clean and classy with friendly staff, the bed was so comfortable

Stayed in August 2025

location

Stayed in August 2025

No hashbrowns for breakfast, the social areas were very busy. Price could be better.

Amazing location close to everything and staff were fantastic. We had a the suite on the 12th floor over looking the lagoon and the view was awesome. Secure carparking.

Stayed in August 2025

Had to pay extra for parking, something I have never had to do in a five star hotel. I have also never paid before at Flynn. Very disappointed with this.

Stayed in July 2025

The only negative is that the pool area's don't get any sun.

Location was amazing the room was excellent and value for money was great.

Stayed in August 2025

Off street car park was full.

Changed our room to 7th floor when asked if we could be up high.

Stayed in August 2025

The location

The bed

Stayed in August 2025

Great location and amenities

Stayed in August 2025

Reception staff need more training on Hotel system operations and local area knowledge (appears that most staff are not local to the area and some not that well versed in the English language). Reception staff should wear name tags. No Tour Brochures were within sight at Reception desk area. The outdoor fully covered pool is too cold even for FNQ (why not solar power heating?). Bathroom lighting over wash basin could be better. The Nespresso machine leaked and water dripped into the drawers below. Needed to contact Reception several times re no hand towel, no bath mat, no tissues and low on toilet paper, (9 day stay). Lastly, on check out we were charged an extra day for our room and 2 days later the requested refund has yet to be processed, again staff need more training.

Central location to Restaurants, Ferris Wheel, Lagoon, Marina, Banks, Transport Hub (Buses and Train). The room was very quiet, with double glazed windows, and spacious. The bed (and pillows) were very comfortable and sizeable, we slept undisturbed. The various Lifts operated well accommodating the many guests and staff. Breakfast variety was very good, spacious, and that area has views of the sea, ferris wheel and lagoon. Hotel has its own Italian (dinner) restaurant and, a nice evening whiskey bar on the second floor with good views across the Esplanade and good atmosphere. Hotel also has a restaurant / bar at ground level along the Esplanade.

Stayed in August 2025

Reception under staffed.

Great location and good staff.

Stayed in August 2025

floor was not so cleaned. room cleaning is not so good.

Very wide room. Nice view.

Stayed in August 2025