More people needed to be on reception for check in

Stayed in August 2025

Its a little tired needs a little revamp

It is very convenient and has lovely restaurants and great coffee

Stayed in August 2025

some areas of the building need some maintenance, couldnt get the temperature of the room to work. otherwise was really great

staff were very friendly, we were upgraded on arrival which was very pleasant, lots of amenities

Stayed in August 2025

Black light switches that were difficult to see and confusing to use.

Location and surrounding facilities.

Stayed in August 2025

All good

No probs

Stayed in August 2025

Nothing

Location

Stayed in August 2025

We both felt like the in room tech needs an upgrade, particularly at this price point. The TV is small and sound was tinny, no streaming capability (on demand movies for a fee are so outdated!), and I’d love to see charging docks for your phone on each bedside. The only other thing is the noise from downstairs. We’ve stayed before and this was not a concern for us at all, and it settles down from about 10pm, but definitely request a room that doesn’t overlook the ground floor/lobby if noise is a concern for you.

Spotlessly clean, luxurious and comfortable. Excellent beds and showers. All staff are brilliantly polite and friendly. Lovely view from our room, great in room lighting. Our room service breakfast was delicious too.

Stayed in August 2025

the amenities.the location

Stayed in August 2025

Nothing

The comfort of the room and services, plus easy access to the casino

Stayed in July 2025

The room and view were excellent

Stayed in August 2025

No pool

On the river, views

Stayed in August 2025

The only thing I would say is the eggs for breakfast needed a little more cooking as some of the egg white was raw still, and the food was quite expensive for a lot of options.

The room was clean and tidy, minibar was expensive but had complementary tea and coffee, the staff were very nice and polite. Had a room with a spa bath was annoying the bath gel was stuck to the wall but really not much of an issue

Stayed in August 2025

Walls seemed quite think lots of noise from surround rooms, also black mold in bathroom

Room and bed were nice, service was good too

Stayed in August 2025

We used the bed in the late afternoon, but no turn down service / straighten up. The service at the Merrywell was not great. Food came out Ok, but clean up was slow - we ended up moving our dishes ourselves. We were disappointed that the birthday cake we brought could not be put in a fridge. This service gets accommodated at other restaurants.

Staff in Epicurean were great! And the food was very good. The room was very comfortable and spacious. The bed was very comfortable.

Stayed in August 2025

Food was a bit cold from room Service by the time it arrived

Room comfort, cleanliness and great staff

Stayed in May 2025

You pay a lot for a room and then need to pay $20 to watch a movie on the TV which is quite expensive.

the bed was comfortable and the staff were really nice. the room was quiet and you couldn't hear outside noise which was lovely, the view at night out the window was lovely.

Stayed in August 2025

Shower isn't great - smelled a bit (like chlorine), and took ages to get hot. Air con was too cold and no way to turn it off which I always hate. Pillows in the bed were very uncomfortable making for a poor nights sleep. Arrival being intertwined with the Casino was for us, a nightmare and the main reason we won't be back. Crown in Sydney has kept the hotel and casino aspects separate which works much better. For those staying for the casino I suppose it would be on point.

The room itself was mostly good with a decent (but not great) shower and otherwise good bathroom facilities. Bed was comfortable (pillows were not). Arrived late and the dinner room service was quick, hot, plentiful and value for money compared to other room service we've experienced.

Stayed in August 2025

The bathroom lighting is too deem , do remember not all guest are young there were many senior citizens staying so a brightly lighted toilet is critical for safety reasons

Free parking is very important most welcome however , should allow hotel guest to park at basement instead of having to walk to P6 .

Stayed in August 2025

Room was not ready in time at check in, had to wait 2 hours for the room to be ready

Clean room

Stayed in July 2025

Busy restaurants and Atrium not opening till 5.30 when we had a show to go to at 6.15 Upgraded to spa room But spa didn’t work

Convenient accommodation for show at the crown theatre

Stayed in August 2025

Atrium was expensive

Convenience of the show being on the premesis

Stayed in August 2025

The parking

Think parking should be included in the price bit disappointing having to pay 45 for the carpark overnight

Stayed in July 2025

Smelt a bit of smoke and the shower in the morning was not very hot

Great location, room size was perfect, very spacious and comfortable

Stayed in July 2025

Everything was great bit disappointed with having to pay for the carpark think price should be included if your staying at any of the crown rooms .

Stayed in July 2025