Reviews of Citadines on Bourke Melbourne 4 stars
131-135 Bourke Street, 3000 Melbourne, Australia
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Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewGreat location, and wonderful pool, sauna and fitness room.
It was strange having the sink positioned outside the bathroom.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewLocation was good
Could have been cleaner
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLovely lobby, the room was really clean
The hotel charged me for late check-out which turned out to be requested by another guest in a different room, which was weird but they refunded me when I alerted them to what happened.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewThis time around I was not provided with what I had asked - king size bed but was provided 2 queens. Also the pressing table was not working
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewSpacious room, kitchen well equipped for light cooking. Good location, tram stop outside front hotel, Staff friendly & helpful.
Bed was not comfortable, mattress needs replacing. No access to streaming tv channels
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewLove the locality and ease of getting around.
Bathroom could do with a deep clean but it wasn't terrible.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewWe had a lovely stay at this hotel. The room was clean, comfortable, and came with a convenient kitchenette, making it just the right size for a couple. The staff were friendly and helpful, always ready to guide us with recommendations for food, shopping, and places to visit. The best part was the location — right in the heart of the city, with easy access to cafés, restaurants, transport, and shops. Overall, the service was very good, and the hotel had a welcoming feel. Considering the location and amenities, the rate we paid was very reasonable compared to many other hotels. Highly recommended for anyone looking for comfort and convenience.
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HI Yi-Lin, Thank you for your wonderful review! We’re so pleased to hear that you had a comfortable and enjoyable stay with us. It's great to know the room and kitchenette suited your needs, and that our team was able to assist with helpful local recommendations, we love sharing the best of what the city has to offer! We're especially glad you enjoyed our central location, it truly makes exploring the city easy and enjoyable. Your kind words about the service and overall experience mean a lot to us, and we’re thrilled you found the value to be just right. Thank you again for recommending us. We hope to welcome you back on your next visit! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
HI Yi-Lin, Thank you for your wonderful review! We’re so pleased to hear that you had a comfortable and enjoyable stay with us. It's great to know the room and kitchenette suited your needs, and that our team was able to assist with he… Show more
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe location was very convenient for my needs, the room was nice and cosy, i appreciated the eco friendly products in the rooms, the staff were so welcoming and friendly
Hi Rechelle, Thank you so much for your kind review! We’re delighted to hear that our location was convenient for your stay and that you found your room cosy and comfortable. It’s great to know you appreciated our eco-friendly touches – sustainability is something we care deeply about. Our team will be so pleased to hear your lovely comments about their friendliness and warm welcome. We hope to have the pleasure of welcoming you back again soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Hi Rechelle, Thank you so much for your kind review! We’re delighted to hear that our location was convenient for your stay and that you found your room cosy and comfortable. It’s great to know you appreciated our eco-friendly touches – su… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness, size of the room
Hi Brian, Thanks for staying with us at Citadines on Bourke Melbourne and we're delighted to see that you enjoyed your stay. Hope to see you again soon. Kind regards, Mark Hibberd - Assistant Residence Manager
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewClean, warm and spacious
No view
Hi Samantha, Thanks for staying with us and sharing your feedback on Booking.com. If you'd like to guarantee a view next time you could book one of our Executive level apartments as these will definitely have one. See you soon. Kind regards, Mark Hibberd - Assistant Residence Manager
Hi Samantha, Thanks for staying with us and sharing your feedback on Booking.com. If you'd like to guarantee a view next time you could book one of our Executive level apartments as these will definitely have one. See you soon. Kind reg… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location of this property.
The frequency of room cleaning and amenities. Besides there is no water in the room.
Hi SW1512, Thank you for your feedback. We're glad to hear you found our location convenient for your city-based activities, it's certainly one of the key benefits of staying with us. We appreciate your comments regarding the frequency of room cleaning and the in-room amenities. Your feedback is valuable, and we’ll take it into consideration as we continue working to improve our guest experience. We hope to welcome you back for an even more comfortable stay. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Hi SW1512, Thank you for your feedback. We're glad to hear you found our location convenient for your city-based activities, it's certainly one of the key benefits of staying with us. We appreciate your comments regarding the frequ… Show more
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe service at check in was perfect . When we had issue with the carpark the check in lady helped us . Room was up to expectation value for money , spacious clean and very comfortable. Location is perfect too!
I am a member of ASR but I was not told about the benefits of complementary services etc
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewIt was a fantastic location and I loved the pool and sauna area.
Hi Heys, Thank you for your kind words! We're so pleased to hear you enjoyed your stay and made the most of our pool and sauna facilities. It's great to know our central location helped make your visit to Melbourne even better. We hope to welcome you back again soon! Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Hi Heys, Thank you for your kind words! We're so pleased to hear you enjoyed your stay and made the most of our pool and sauna facilities. It's great to know our central location helped make your visit to Melbourne even better. We h… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewComfortable beds, air temperature
No bowls or cutlery, one plate one knife. Couldn't figure out the TV for free to air
Hi Anonymous, Thank you for taking the time to share your experience with us. We're glad to hear you found the beds comfortable and the room temperature to your liking. We’re sorry to hear there weren’t enough kitchen items available during your stay, we’ll definitely look into this and ensure better provisioning moving forward. We also apologize for the trouble with the TV; our team is always happy to assist with setup or troubleshooting if needed. We hope to have the opportunity to welcome you back for a smoother experience next time. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
Hi Anonymous, Thank you for taking the time to share your experience with us. We're glad to hear you found the beds comfortable and the room temperature to your liking. We’re sorry to hear there weren’t enough kitchen items available du… Show more