Reviews of Cheerful/family friendly home with water views
9 Buccaneer Place, 2529 Shellharbour, Australia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewnice location , clean house, host is very responsive, great house for large group ,
limited Air Con in room, some mattress very stiff spring mattress.
Reviewed: 5 May 2025 · Stayed in February 2025
Verified reviewSuitable for what we were after close to where we needed to be
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewLovely views and spacious.
Needs some minor maintenance. Beds very hard.
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewLocation & its space
Reviewed: 10 February 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewThe location felt safe, the view was lovely and key retrieval was easy. The actual house itself is very spacious and exactly what you want for a large family.
The beds are like rocks, we actually couldn't stop laughing at how bad they are... if you don't laugh you cry right? The spa cover is broken, making it really unsafe for kids (we had to ensure that the door was locked every time so no children went outside and fell through the cover). The host never responded, ever. So I'm glad we didn't have any issues otherwise it would have been difficult. The oven dial is broken, making it difficult to use it. The massage chair is also damaged. The whole place just needs good maintenance really.
Thank you for your feedback. Over the past two years, our guests have greatly enjoyed their stays with us. It seems you were expecting a five-star hotel experience rather than staying in a family home. If you hadn't made a last-minute booking, I believe you would have found a property that better suited your expectations. We appreciate your suggestions, as we are always humble and committed to improving our service. Best regards, Guo
Thank you for your feedback. Over the past two years, our guests have greatly enjoyed their stays with us. It seems you were expecting a five-star hotel experience rather than staying in a family home. If you hadn't made a last-minute booki… Show more
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewVery spacious, nice view with plenty of rooms with fresh air circulating well within the place.
Kitchen island area certainly needs a pest control done thoroughly as there were lots of cockroaches inside the dishwasher, near the bins and some in the draws. That's the only disappointing aspect of the place.
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified reviewThis spacious two-story house boasts three newly renovated bathrooms and a toilet. The location is perfect.
The bedroom linens were so stinky that owner of this property may required to replace them instead of washing them. The air conditioners were needed in all rooms because the carpets and beddings were smelly, also main issue is the air didn’t circulate especially downstair rooms which made the smells worse and more humid. As a result, we weren’t comfortable using their bedding because of the smell.
Reviewed: 9 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewWe loved all the amenities, the view and all the little extras like the massage chair.
The bed in the main bedroom was hard as a brick to sleep on but definitely didn’t ruin our stay
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewLocation is in a peaceful high end neighbourhood in Shell Cove with fantastic view of the Marina-4 mins drive to Shellharbour Marina. The pool/spa is a nice treat!
2 light bulbs on top of the island kit chen were broken when we checked-in.
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 September 2024 · Stayed in September 2024
Verified reviewBeautiful home with great facilities.
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 July 2024 · Stayed in July 2024
Verified reviewWater pool wasn’t heated
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewThe house was well maintained with all good facilities. The owner was reachable and quickly addressed the small issues we had. I highly recommend this place.
Reviewed: 8 June 2024 · Stayed in June 2024
Verified reviewReviewed: 1 April 2024 · Stayed in April 2024
Verified reviewSpace galore. Location was great. Hosts helped me find the TV remote
The spa didn't work properly (no heat and only one pump working).
Thank you for bringing up your concerns about the temperature of our spa pool. our spa pool is in proper working condition in general as we invited the expert to have a test today. The best temperature for a spa pool is a matter of taste. i understand that many people like a really hot spa, though for safety reasons most spa pools have a maximum temperature of 40C. The most popular temperature is around 37C, the same as the body. Unlike a traditional hot tubs big spa pools (6-8people) are intended to offer a relaxing soak at a slightly lower temperature, usually between 35 to 38 degrees Celsius.It's important to understand that spa pools are not meant to replicate the intense heat of a hot tub. Instead, they provide a warm and soothing environment that promotes relaxation and enjoyment. Additionally, factors such as the late autumn and winter seasons, along with nighttime conditions, can affect the water temperature despite our best efforts to maintain it. Furthermore, considering that the average human body temperature is around 36-37 degrees Celsius, if the spa pool temperature is slightly lower than this, you may initially feel a bit cool when entering the water. However, as you keeping adjust, the warmth of the water should help you feel comfortable and relaxed.We strive to provide a comfortable experience for all our guests. We appreciate your understanding of the differences between spa pools and hot tubs, and we're here to ensure your stay with us is enjoyable.
Thank you for bringing up your concerns about the temperature of our spa pool. our spa pool is in proper working condition in general as we invited the expert to have a test today. The best temperature for a spa pool is a matter of taste.… Show more
Reviewed: 14 December 2023 · Stayed in December 2023
Verified reviewReviewed: 19 November 2023 · Stayed in November 2023
Verified reviewVery pretty and nice cozy place to stay! Everything is well-equipped
Reviewed: 22 October 2023 · Stayed in October 2023
Verified reviewReviewed: 5 March 2023 · Stayed in March 2023
Verified review